Patient Care Customer Service
Resume:
Madison Hutka
Toledo, Ohio *****
****************@*****.***
Professional Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Work History
July 2021 - November 2022
Texas Roadhouse Restaurant - Toledo, OH
Hostess
Maintained front-of-house seating and servers' rotations
Ensured restaurant cleanliness and re-stocked items when needed
Brought out food items to customers and other needed items
Placed customers on our wait list and sat them at appropriate tables
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
February 2021 - July 2021
Hollister Co - Toledo, OH
Brand Representative
Folded clothing and made sure the store looked excellent at all times
Organized go-back items efficiently
Opened store and stocked items from new shipments
Organized and stocked merchandise to keep necessary levels for sales demand.
Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
Showed understanding of customer's personal style and preferences when offering product advice.
Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Communicated product value, quality, and style to educate and entice potential customers.
Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
Enhanced sales performance through effective communication of product features and benefits.
Monitored inventory levels closely, ensuring adequate stock availability during peak periods or promotions.
Provided excellent customer service, resulting in positive feedback and repeat business.
Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.
Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
May 2024 - August 2024
Friends of the family - 1623 W Sterns Rd
Home Health Aide
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Improved patient well-being by providing compassionate and attentive personal care.
Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Provided mobility assistance such as walking and regular exercising.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Improved patients' comfort with massage and application of topical treatments.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Education
May 2022
Whitmer High School Toledo, OH
Completed a two-year Medical Technology program that was based on nursing skills
Member of Student Council
Participated in cheerleading as an extracurricular sport throughout highschool
‘26
Lourdes University Sylvania, OH
Bachelors of Science in Nursing Nursing
Member of the Student Nurses Association (SNA)
Participation in competitive cheerleading throughout college
Additional Information
Awards/Honors
, All-American Cheerleader (2021)
2x Varsity award-winning cheerleader (2021 & 2022)
TRAC Academic Athlete Award – Cheerleading (2022)
Accomplishments
Awarded with WHAC First Team All Conference 2023-2024 Competitive Cheer
Awarded with WHAC All Academic Team 2023-2024
Certifications
First Aid/CPR Certified
Basic Life Support Certified (BLS)
Volunteering
Labre Project- volunteer service at the Lourdes University Campus Ministry house where food is first prepped, such as many casseroles, chips, cookies, sandwiches and drinks that are then passed out to nearby homeless people and/or people in need.
Tent City- volunteer service ran downtown in Toledo, Ohio. assisted with checking the vitals of those financially in need of a healthcare visit and recommended what may help if vitals were abnormal before they saw the physicians.
Skills
Relationship Management
Brand building
Campaign Management
Customer Relations
Effective communicator
Relationship builder
Goal-Oriented
Effective negotiation
Customer Engagement
Business Growth
Performance Improvement
Friendly, Positive Attitude
Critical Thinking
Organizational Skills
Multitasking
Teamwork and Collaboration
First Aid/CPR
Good Telephone Etiquette
Written Communication
Problem-Solving
Dependable and Responsible
Active Listening
Calm Under Pressure
PPE use
Time Management
Ability to administer oral, subcutaneous, and intramuscular medications
Basic Life Support
Contact this candidate