Customer Service Digital Marketing

Kassidy G.

Email: ****************@*****.***

Phone: 253-***-****

Summary:

Highly accomplished and award-winning professional recognized for customer service excellence by the City of Tacoma. A dynamic and proactive individual with a wealth of experience spanning over a decade in administrative office work, project management, and customer service. Proficient in various domains, including utilities, utility finance, bookkeeping, real estate, business operations, team management, billing, and data entry. Passionate about delivering exceptional service to the general public and fostering positive work environments. Known for my versatility, quick learning ability, and unwavering commitment to outstanding work performance. A go-getter with a reputation for hard work, friendliness, and a strong sense of responsibility. Currently seeking an exciting long-term remote position.

Robinson Restoration: Marketing/ Sales Temporary September 2023- February 2024

In this position I spearheaded innovative marketing strategies to enhance brand visibility, engage potential clients, and solidify our position in the competitive market. My role was instrumental in driving business growth through a combination of digital marketing techniques, community engagement, and customer relationship management.

Key Responsibilities

Strategic Planning: Developed and implemented a comprehensive marketing plan that aligned with the company's growth objectives. Conducted market research to identify industry trends, customer needs, and competitive landscape, ensuring our marketing strategies remained agile and effective.

Digital Marketing: Developed the company's online presence, including website content, social media channels (Facebook, Instagram, Tik Tok), and email marketing campaigns.

Content Creation: Produced compelling ads and informative content, including blog posts, and educational videos on water and mold damage prevention and restoration.

Brand Awareness and PR: Organized and participated in community events, (Chamber of Commerce) to raise awareness about the importance of timely water and mold restoration services. Forged partnerships with local businesses such as property management, insurance companies, Real Estate, Plumbers, Contractors and more, enhancing referral opportunities and collaborative marketing efforts.

Customer Experience and Feedback: Developed a customer feedback system to gather insights on service satisfaction, which informed continuous improvement of our services and marketing messages. Enhanced customer loyalty through personalized follow-ups and engagement strategies.

Achievements: Increased overall company revenue through targeted marketing in person/by phone/ by email and scheduling meeting presentations.

Skills developed: Digital Marketing, analytical skills, sales tactics, excellent communication and interpersonal skills, fostering strong relationships with clients, partners, and team members.

Creativity in content creation and marketing campaign design, with a keen eye for detail and brand consistency. This position allowed me to contribute to the company’s market presence and financial growth.

Northwest Water Remediation: Project Coordinator (Left due to a verbally abusive Boss)

This role demands a rapid and dynamic pace of work, necessitating an exceptional level of attention to detail and immediate responsiveness.

It involves a multifaceted array of tasks, including but not limited to heavy scheduling, heavy invoicing, utilizing QuickBooks, generating estimates, managing email communications, utilizing CRM systems like Service Fusion and Text Request.

Providing customer service, engaging in coding and finance-related activities, proficiently using Excel, handling both residential and commercial inquiries.

Overseeing project statuses and facilitating communication, meticulously maintaining records, performing data entry and calculations, adeptly solving problems and troubleshooting issues, managing scanning processes, conducting follow-up actions, addressing water remediation concerns.

Coordinating emergency dispatching, overseeing EFT transactions and payment processing, and managing communication correspondence.

This role is executed with utmost efficiency, leveraging the use of three monitors and simultaneous management of multiple communication platforms.

Pro Painting Lady/ Business Owner (Jan 2013 - Nov 2023)

Masterfully managed full-scale residential and commercial painting and pressure washing projects.

Demonstrated expertise in utilizing QuickBooks, Excel, and finance tools for seamless operations.

Skillfully handled invoicing, estimating, masking, spraying, and supply management.

Strategically increased revenue and consistently nurtured strong customer relationships.

Secured continuous job opportunities through an impeccable word-of-mouth reputation.

Led marketing and sales efforts independently while efficiently training and managing teams for larger commercial projects.

Trusted Power Electric Project Manager/Finance and Account Scheduling Coordinator (Sep 2022 - May 2023) (Laid off)

Outstanding project management

Cultivated enduring customer-client relationships, recognized for their depth and loyalty.

Managed invoicing, estimates, and customer relations with utmost professionalism.

Responded to customer inquiries on platforms such as Yelp, Angi’s and Thumbtack with agility.

Coordinated team scheduling and exhibited exceptional team management skills.

Ensured seamless communication through photo uploading, emails, calls, and follow-up for customer satisfaction.

Skillfully handled payment processing, deposit collections, and vital information relay to electricians for timely job completion.

Demonstrated strong acumen in developing spreadsheets and financial documents for tax purposes.

Advanced Mobile Notary Scheduling Coordinator (Oct 2021 - Mar 2021, Temporary Position)

Excellently managed the intricacies of multiple employee calendars and job tasks in a high-octane environment.

Showcased impressive multitasking abilities, flawlessly managing diverse communication channels.

Navigated through a fast-paced schedule, maintaining impeccable organization and efficiency.

Pierce County Sewer Maintenance, Puyallup, WA (Mar 2021 - Aug 2021, Temporary Position)

Integral member of the Maintenance & Operations Team, executing diverse maintenance duties with finesse.

Proficiently managed tasks such as building retaining walls, shoveling dirt, and tool sharpening.

Skillfully handled cleanout of sewer channels, TV lines support, camera, and vehicle maintenance.

Displayed a keen eye for inventory management, concrete and asphalt repair, and asphalt compacting.

Mastered various skills like cleaning, landscaping, and weed chemical treatment.

Expertly executed construction work around manholes and adeptly managed utility locating.

Effectively operated forklifts, dived into manholes, and efficiently handled sewer plugs and cleanouts.

Seamlessly handled tasks such as restocking supplies and materials, tar sealing, and pressure washing.

Proficiently managed Hansen, purchase orders, pick lists, and D2MW work orders.

Earned accolades for quick learning and proficient operation of construction and TV trucks, cameras, equipment, and tools.

City of Puyallup Finance Utilities/ Clerk, Puyallup, WA (Nov 2020 - Jan 2020, Temporary Position)

Provided proficient clerical and accounting support to the municipal utilities segment of the Finance Department.

Assisted in maintaining utility billing records and accounts while consistently delivering exceptional customer services.

Executive Office Manager For Dr. Mobley Gil 2010-2011 ( I was offered to continue working in another State with Dr. Gil But I declined due to my children. He moved to Missouri.

Scheduling, finance, email, fax, data entry, Medical records, patient intake, filing, Communication, CRM data management. Letters, Billing, promoting business.

Early Career:

Tacoma Public Utilities, Tacoma, WA/ Meter Reader (2018-2019, Temporary Position)

Elm Locating and Utilities, Kent, WA/ Utility locator and Office Admin (2016-2018)

Side Hustle: Real Estate Wholesaling with Agent Darin Silva/ 5 Corners Realty (2019-2022)

La Fitness Customer Service, Federal Way, WA/Customer Service Front desk and sales (2006-2009)

High School Graduate: Puyallup High School

College Graduate: Pima Medical Institute

Certifications: Certified Medical Assistant/ Forklift Certified/ OSHA 10 Certified/ CPR Certified/ Flagger Certified

Awards: Honor Roll/ Multiple Attendance Awards/ Customer Service Award Winner at TPU/ NO Damages Utility Locating Recognition

No Criminal History/ Perfect Driving Record/ Authorized Working US Citizen

Contact this candidate