Quality Assurance Technician
Resume:
Nykiah Brown
Sylvester, GA *****
***********@*****.***
Professional Summary
Driven and ambitious customer service and administrative professional with a proven history of exceeding goals and achieving high customer satisfaction ratings. Seeking an opportunity to use my skills and knowledge for a chance to become an asset to your company. Friendly customer service professional committed to providing high-quality service and developing customer relationships. Work Experience
Quality Assurance Inspector
National Beef Packing co-Moultrie, GA
November 2024 to Present
• Conduct pre-operational inspection of the facility.
• During pre-operational inspection rotation, attend weekly sanitation meeting with Sanitation company manager to discuss findings and observations.
• Inspection of finished product trays prior to the map packaging process at the end of the packaging line.
• Ability to assess product to ensure compliance with customer specifications.
• Ability to re-instruct line employees in regards to customer specifications in a positive professional manner.
• Interaction with QA managers and Production management for analysis and projects.
• Ensure that the National Beef provides a wholesome, food safe product to our customer.
• Help monitor both food safety and employee safety throughout the facility.
• Assist in other duties as assigned by QA management of National Beef.
• Monitor plant personnel and facility on a daily basis to help ensure compliance to all FSIS and Food Safety Regulations and Programs.
• QA will be responsible for notifying appropriate plant Management personnel of any deficiencies found and to take appropriate action as needed.
Customer Experience Professional
Lowe’s Home Centers-Remote
March 2024 to November 2024
• Uses available resources and active listening skills to determine the best course of action and/or solution while interacting with customers through chat and email or inbound call.
• Navigates multiple systems and multitasks efficiently to locate customer accounts.
• Uses multiple systems to locate customer orders, schedule/reschedule deliveries as well as other services, resolve order issues, and several other responsibilities.
• Determine and assists with customer purchase needs, inquiries, service needs, store experience feedback, and other general inquiries.
• Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, and other questions.
• Listens attentively and connects on a personal level to build rapport and establish a relationship with customers to fully understand the needs of customers. Customer Service Advisor
Transcom Worldwide-Remote
June 2023 to April 2024
• Effortlessly engage with callers, actively listen, analyze their needs, and provide solutions.
• Comfortably navigate multiple applications and screens to research solutions.
• Multitask in systems while patiently providing step-by-step instructions.
• Calmly provide conflict resolution and navigate frustrated customer situations.
• Work independently with discipline and motivation to succeed in a virtual environment.
• Work in a highly structured environment with strict adherence to assigned schedule taking high volume inbound calls from customers.
Customer Service Representative
Regions Financial-Remote
October 2022 to April 2023
• Assisted customers with deposits and other account related issues, concerns, and updating information.
• Dedicated time and attention and listened to customers address issues and work effectively to resolve them.
• Provided meaningful financial advice in a complex banking environment.
• Assisted others with customer loan applications. Dock Clerk
FedEx Supply Chain-Albany, GA
November 2018 to October 2022
• Scheduling of all Inbound and Outbound orders.
• Coordinate order processing with all appropriate systems and personnel.
• Directing the flow of vessels between the yard and dock doors.
• Prioritizing and monitoring the daily workload to ensure work is being completed in a timely manner and customer requirements are being adhered to.
• Maintaining all records relative to inbound and outbound deliveries and accurately communicating about, and assisting in, resolving and discrepancies.
• Ensuring that complete and accurate information is forwarded to the next shift.
• Performing other duties as required by the supervisor or manager. Education
Associate’s degree in Healthcare Administration
Herzing University - Atlanta, GA
September 2019 to August 2021
Skills
• Research
• Goal Oriented (5 years)
• Presentation Skills
• Project Management
• Receiving
• Real Estate (1 year)
• Conflict Management
• # Merchandising # Shipping
• # Communication # Organization
• # Leadership # Time Management
• Real Estate Law
• Customer experience
• Negotiation
• # Inventory # Data Entry
• # Production # Adaptability
Certifications and Licenses
Real Estate License
November 2024 to September 2026
Florida Real Estate License
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