Account Manager Customer Service
Resume:
Jeffrey Roberson
Midwest Goods, Bensenville IL
Senior Account Manager 11/2022-Present
Responsible for maintaining and servicing over 1800 retail accounts. While bringing in new business, through outbound phone calls. Also assist with customer service issues along with shipping issues and collection. I attend 3 to 4 trade shows a year. Document all calls and leads to Salesforce. Sources new opportunities through follow-up and outbound calls and emails Meet or exceed monthly and quarterly sales targets Research accounts and generate interest. Maintain up-to-date awareness of company products and industry trends. Maintain a database (Salesforce, etc.) of prospective client information. Track weekly, monthly, and quarterly performance and sales metrics. Perform other duties as assigned.
Nolan Transportation Group, Chicago IL
Multimodal Sales Executive 3/2022-11/2022
Responsible for driving LTL and full truck load sales. Create, develop, and manage new client relationships. Cultivate account growth through research and prospect. Serve as the primary point of contact for all customer communications. Develop prospect pipeline by inputting information into Salesforce on a day-to-day basis.
FP Mailing Solutions, Addison, IL
Account Executive 3/2021-2/2022
Contact 60 or more prospective business customers daily. Based on the needs of the business, explained FP postage meter advantages and details of a rental agreement, including promotion terms.
Documented calls in the CRM by entering prospective business contact information, call results, and follow-up plan. Followed up with customers to ensure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepared reports on sales activities.
J.J. Keller and Associates, Neenah, WI
Inside Sales 3/2020-3/2021
Proactively prospected within new and existing customers, using an outbound calling approach.
Uncovered business challenges, inefficiencies, and pain points that we can help solve.
Collaborated and strategized with customers to provide best in class solutions.
Managed a sales pipeline to meet or exceed monthly and quarterly sales goals.
Follett School Solutions, Woodridge, IL
Inside Sales Representative 6/2019-2/2020 Optimized inbound/outbound telephone and e-mail contacts to promote the FSS value proposition cross the customer base and sell FSS products and services to educational institutions in my assigned territory.
Seps Inc. Burr Ridge IL
Sales Representative 5/2017-06/2019
Proactively identify existing or past customers and take ownership of executing leads from including in-person customer meetings, phone calls, emails, web meetings, etc to generate sales to existing customers and win back past customers.
I/O Solutions, Inc. Westchester, IL
Senior Account Executive 2/2012-5/2017
Responsible for lead generation, new customer development, and outbound telephone sales of products and services. Implemented targeted sale campaigns, telephoned prospective clients, followed up on prospects, marketed new products as well as solicited new business from existing customers.
Widex USA, Lisle, IL
Corporate Client Development 1/2009 –1/2012
Responsible for incremental sales growth and served as the internal sales function that prospected and provided account management with Widex USA. Maintained and increased existing customer sales by enhancing customer relationships with Audiologists, ENTs, and dispensers.
Felder Group USA, Thornton, IL
Midwest Account Manager 4/2007 - 12/2008
Following up on website generated leads to close sales of high-end woodworking machines. Provided
inside sales to new and existing accounts. Made 40-50 telephone sales calls per day. Provided technical information and customer service to clients. Participated in trade shows.
Wav Inc., Aurora, IL
Northeast Account Manager 5/2004 - 3/2007
Contacted leads and prospects to initiate new business. Provided technical information and customer service to clients. Initiated and maintained long term customer relationships for future business.
Partnered and worked directly with suppliers/vendors. Attended trade shows.
Medline Industries, Mundelein, IL
Sales Representative 6/2002 - 5/2004
Called on health care facilities within assigned territory. Made 80-100 telephone sales presentations daily. Established and nurtured client relationships. Maintained existing business and presented new products. Prepared bids and price quotes; managed samples and distributed product literature.
Facilitec, Inc., Elgin, IL
Regional Sales Representative 3/1999 - 6/2002
Sold rooftop grease containment products and kitchen exhaust cleaning services as an Outside Sales Representative. Serviced food service, food processing, and industrial organizations nationwide.
Achievements
•Received numerous awards for exceeding sales quotas.
•Demonstrated proficiency of various software programs including PowerPoint, ACT, Goldmine, Probis, NetSuite, Siebel, and Salesforce.
Education,
Associate degree, Business, College of DuPage
Contact this candidate