Customer Service Inventory Management

Martin Schoen

***********@*****.*** 956-***-**** McAllen, TX

SUMMARY

Seasoned professional with 28 years of diverse experience, including remote customer service roles and inventory management. Skilled in maintaining high levels of customer satisfaction, inventory oversight, and implementing safety protocols.

WORK EXPERIENCE

EMU Plastics McAllen, Texas

Injection Molding Worker 3rd Shift Mar 2024 - Present

• Oversee the operation of injection molding machines on the 3rd shift at EMU Plastics, ensuring the production of high-quality plastic components by maintaining strict adherence to safety protocols, optimizing machine settings for efficient runs, and conducting regular quality checks to meet both company and client specifications.

TI Fluid Systems McAllen, Texas

Inventory Specialist Apr 2023 - Mar 2024

Assisted with administrative tasks, including inventory management and planning for shipping and receiving operations.

Conducted daily cycle counts and maintained accurate BOND and INBOND documentation for inventory control.

Supported the implementation, maintenance, and updates of 5S ISO 9001 safety protocols on a daily basis.

Maximus Inc Edinburg, Texas

Customer Service Representative Mar 2021 - Feb 2023

Received inbound calls to assist with Medicaid inquiries, focusing on services for the elderly and people with disabilities.

Provided accurate information and guidance on health and human services programs to enhance customer understanding and support.

Addressed and resolved customer issues with compassion and efficiency, ensuring a high level of service and customer satisfaction.

The Car Store McAllen, Texas

Sales/Finance Manager Aug 2017 - Feb 2021

Delivered comprehensive presentations of vehicle features to enhance customer understanding and satisfaction.

Managed inventory control, ensuring an optimal mix of vehicles to meet market demands.

Facilitated dealer trades, improving vehicle availability and customer choice.

Mama’s Italian Kitchen McAllen, Texas

Restaurant Manager, Server Dec 2007 - Aug 2017

Managed daily operations of a full-service restaurant, ensuring efficient functioning and high levels of customer satisfaction.

Maintained operational standards for food quality and restaurant cleanliness, contributing to a consistent customer experience.

Resolution Team, Convergys Pharr, Texas

Transition Trainer Aug 2007 - Oct 2010

Delivered post-orientation training and facilitated the transition of new employees to the main call center environment, ensuring a smooth integration into the company's operational procedures.

Served as an intermediary for dispute resolutions between the company and the carrier, focusing on effective communication to resolve issues pertaining to client accounts.

Best Restaurant Supply

Inside Salesman Nov 2006 - Aug 2007

Processed purchase orders and provided customer service for a diverse clientele, including restaurants, hospitals, local government offices, and schools.

Managed bid submissions for procurement of equipment and supplies, and conducted research to inform customers on product specifications.

Jeans Restaurant Supply

Inside Salesman Jul 2005 - Oct 2006

Assisted walk-in customers and conducted cold calls to existing clients to assess and fulfill their ongoing requirements.

Managed clerical tasks, including processing payroll, coordinating employee schedules, and handling purchase orders, billing, and vendor statements. Conducted research on potential new equipment sales using computer databases.

Weaks Martin Implement Company, Inc.

General Sales Manager Jun 2003 - Dec 2004

Managed the sales order process and lead generation for the Commercial and Professional Equipment Division, ensuring alignment with organizational goals and customer satisfaction.

Supervised daily operations of the technical service and repair shop, directing a team that included certified technicians and support staff, while enhancing department efficiency and productivity.

Convergys Pharr, Texas

Customer Service Representative Jan 2002 - Jun 2003

Addressed and resolved customer inquiries, including complaints, account issues, and service cancellations, ensuring high-quality support and customer satisfaction.

Managed account modifications such as cancellations and upgrades, while also capturing essential customer data, and contributed to the team's efforts in delivering consistent customer service excellence.

The Home Depot Pharr/McAllen, Texas

Installed Sales Expeditor Jan 1998 - Jan 2002

Coordinated installation processes, ensuring effective communication among customers, installers, and associates, and facilitated resolution of installation-related issues.

Managed installation procedures to optimize cost-efficiency for the corporation, upholding ethical standards and maintaining high levels of customer service.

The House of China McAllen, Texas

Waiter Jan 1997 - Jan 1998

Provided comprehensive table service and managed cashier duties, ensuring efficient customer transactions and satisfaction.

Coordinated daily restaurant operations, including inventory restocking and dining area maintenance, while assisting with scheduling tasks for a team of seven employees.

Perfect Service Houston, Texas

Outside Sales Representative

Collaborated with clients to design functional kitchen and bath floor plans and fixtures, ensuring their needs were met through personalized service.

Expanded customer base by effectively acquiring new clients through cold calling and lead follow-up, maintaining strong rapport with all customers.

EDUCATION

South Texas College

Associate of Applied Science, Business Computer Systems

McAllen, Texas 2003

Texas Tech University

Business Marketing and Communication

Lubbock, Texas 1986

McAllen High School

High School Diploma, General Studies

McAllen, Texas 1981

CERTIFICATIONS

Forklift Certification, TI Fluid Systems McAllen Division

SKILLS

Type 40 Words Per Minute • Good Communication and Math Skills • Familiar With Various Types of Lift Equipment Including Forklift, Slip Machine, Electric Pallet Jack, Order Picker and Reach Truck • Current Forklift Certification via TI Fluid Systems McAllen Division • Accept Supervision • Able to Supervise Others • Excellent Attendance Record

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