Customer Service Physician Assistant

SHEREEF ABDELMESSIH

**** ******* ** *, *********** ON, L5V1W6

416-***-**** *******@*****.***

Customer Care

Highly motivated, customer-oriented and experienced professional working in the hospitality industry for 10 years. Dedicated to providing exceptional customer service by engaging with customers with a positive attitude.

QUALIFICATIONS

Strong interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues

Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders

Great patience, tact and diplomacy when communicating with customers

Excellent problem-solving skills and a talent for quickly resolving issues prior to escalation

Good multi-tasker while remaining professional and courteous in fast-paced environments

Highly organized with strong oral and written communication skills, leadership and administrative skills

Energetic and persistent with good upselling abilities

Team-player and ability to motivate others

Good understanding of Food Safety Laws and Requirements

In-depth knowledge of Microsoft Office and MICROS systems

Fluent in English and Arabic

PROFESSIONAL EXPERIENCE

Customer Service Representative, Dec 2024 to present

Service Ontario (Raise), Remote

Case Manager, Jan 2021 to May 2024

Public Health Ontario (Halton Public health), Remote

Restaurant Server/Bartender/Room Service Captain, 2010-2020

Hilton Toronto Airport Hotel & Suites, Toronto, ON

Bartender, 2013-2016

Holiday Inn Toronto Airport, Toronto, ON

Serving and Bartending

Greeted patrons, presented menus, made recommendations and answered questions regarding menu items by remaining up to date with choices and specialties

Relayed orders to kitchen and bar staff, and identified patrons’ special dietary needs and special requests

Served orders to patrons efficiently and in a timely fashion

Maintained table setting by removing courses as completed; replenished utensils; refilled beverages

Adhered to all safety and sanitation policies when handling food and beverages

Prepared room for dining by clothing tables and setting decorations, condiments, napkins, service plates and utensils

Responsible for inventory control and audits, preparing invoices and collecting payments from customers

Created beverage lists, drink promotions and served alcoholic beverages to customers

Checked customer’s identification to confirm that they are legally able to consume alcohol

Monitored intake level of alcohol by guests, and prohibited the sale of alcohol to those who are intoxicated

Maintaining appropriate stock levels for the bar

Audited the bars financial invoices and balance

Ensured that customers receive an efficient and prompt service, and engaged in conversation to increase customer satisfaction

TRAINING AND CERTIFICATES

Customer Service Training, Sept 2020 Family Service of Peel, Employment Ontario Program

Smart Serve Training June 2023

Ontario Worker Health & Safety Awareness

EDUCATION

High School Diploma

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