Customer Service, Quality Control, Warehouse

LARRY T. FLOYD

510-***-**** Pueblo, CO, ***** ************@*****.***

PROFESSIONAL SUMMARY

Security Professional and Military Veteran with 10 years of proven experience in customer service management and security operations. Skilled in effective communication to collaborate with cross-functional teams to develop and implement policies and procedures. Demonstrated proficiency in record management and quality control through detailed reports and accurate record keeping. Managed relationships with vendors and contractors to ensure service quality and compliance with operating standards. Implemented safety protocols and procedures to maintain a safe working environment, adhering to OSHA regulations and company policies. Career supported by a Bachelor of Arts in Religion and Speech.

Customer Service Support

Security Coordination

Record Management

Risk Safety Assessment

Conflict Management

Training Development

Policy Design Implementation

Cultural Competency

Microsoft Office Suite

OVERVIEW OF KEY ATTRIBUTIONS

Heavy Equipment Operator - Skilled in the safe operation of equipment used in warehouse operations: fork trucks, reach trucks, tugs, and others.

Professional Communication - Possess excellent verbal and written communication skills, effectively conveying information in a clear, concise, and professional manner to clients, guests, and colleagues.

Accountability - Demonstrated strong sense of responsibility and accountability by consistently adhering to security protocols, ensuring the safety and security of premises, personnel, and assets.

PROFESSIONAL EXPERIENCE

Discovery International Church Fremont, CA Jan 2010 – Dec 2019

Pastor

Managed church administration, including budgeting and personnel management, ensuring efficient operations and effective resource utilization.

Provided leadership and compassionate care to members, fostering a vibrant and supportive community.

Coordinated impactful community outreach initiatives and actively engaged in local missions, positively impacting the lives of those in need and strengthening community bonds.

Delivered sermons and conducted worship services nurturing growth and connection among attendees.

Developed and implemented dynamic programs, resulting in increased engagement within the group.

Organized and led impactful youth ministry programs, educational studies, and prayer meetings, empowering young individuals to grow and actively participate in the church community.

Fostered collaboration with church staff and volunteers to plan and execute engaging church events and activities, enhancing community involvement and fostering a sense of belonging.

Fremont Family Resource Center Fremont, CA Jan 2010 – Dec 2019

Shelter Support Staff (Part Time)

Implemented trauma-informed care strategies as part of a collaborative team, ensuring participants received compassionate support and guidance.

Employed effective de-escalation techniques during crises, ensuring the safety and well-being of all involved.

Supervised emergency shelter operations, ensuring adherence to program guidelines and policies, resulting in a safe and secure environment for residents.

Engaged participants in person-centered interactions, fostering trust and promoting well-being.

Executed comprehensive shift checklists, maintaining organization and efficiency throughout assigned duties.

Mentored interns and volunteers as necessary, fostering a supportive and inclusive environment.

Provided on-call coverage for shifts as needed, demonstrating reliability and commitment to the team.

Rotated holiday coverage to ensure uninterrupted support for participants, maintaining consistency in service delivery.

EDUCATION CERTIFICATIONS

Bachelor of Arts in Religion Bachelor of Arts in Speech Ouachita Baptist University

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