E-Commerce Customer Service
Resume:
**** ***** ****** *-******** Online Training
**** ********** ******** ****** ********
**** ******** ** *********-******** Pattison College, Vancouver, BC
**** ******* ***** ** ***** Musical High school, China
Lavenderland Gift Shop /June 01,2024 – Sep 10,2024 (Seasonal Worker )
Sales
Coordinated air freight shipments for clients in technology and e-commerce sectors, ensuring timely delivery and compliance with airline schedules.
Streamlined documentation workflows by automating invoice matching with purchase orders, reducing discrepancies by 10%.
Provided multilingual customer support for 20+ key accounts, resolving inquiries on customs clearance and freight charges.
Collaborated with warehouse teams to optimize order-picking processes, improving on-time dispatch rate to 98%.
Supported daily store operations, including opening and closing procedures.
Provided exceptional customer service. ensuring repeat business and positive word-of mouth.
Assisted in inventory management, including receiving shipments and conducting stock counts.
Coordinated with team members to set up promotional displays and seasonal decorations.
Managed online store sales and handled packaging and shipping of goods.
Core Logistics International Richmond BC /Sep 05,2023 – Apr 03,2024 (Maternity leave coverage )
Office Administration /Logistic coordinator
Familiar with data entry, tracking, word processing, QuickBooks desktop, QuickBooks online, distributar
End-to-End Logistics Coordination Cross-Border Documentation (BOL, Packing Lists)
Inventory Management & Cycle Counting ERP Systems (Cargowise, Sage50, QuickBooks)
Ocean/Air Freight Operations Customer Service & Vendor Relations
Bilingual Communication (EN/CN/Cantonese) Problem-Solving & Time Management
Bilingual; English, Cantonese and Mandarin
Knowledge of regulatory reporting requirements
Tolerance / Adaptability / Kindness / Compassion
Bilingual; English, Cantonese and Mandarin
WORK EXPERIENCE
HIGHLIGHT OF QUALIFICATIONS
Seeking a responsible logistics coordinator position in a challenging environment.
EMPLOYMENT OBJECTIVE
EVA CHU
Richmond,BC V7C 1T4
Email: ************@*******.***
Wah Loong Ltd Nov.2020 – Dec.2022
Sales and bookkeeper Reference: Lisa 604-***-****
Managed full-cycle accounts payable/receivable for $2M+ annual shipments, reconciling 100+ monthly invoices with 99% accuracy.
Designed an online global marketplace platform, increasing international client base by 40% within 6 months.
Implemented manual inventory audits, raising warehouse stock accuracy from 85% to 97%.
Prepared customs documentation (BOL, commercial invoices) for 200+ annual cross-border shipments to Asia.
2024 Lavenderland Organizer &host special event Richmond BC https://youtu.be/3GkZznLhwjM
2024 AI Video Editing Certification China Training
2019 Cross Border E-commerce Online Training
2018 Accounting Training Victoria Training Center
2008 Bachelor of Education-Business Pattison College, Vancouver, BC
2005 Diploma major in Piano Musical High school, China
REFERENCES
New World Imports Ltd Nov.2022 – 2023
Sales and office admin Reference: Cliff 604-***-****
Sales and office admin
Sea World Enterprise Co. Ltd, Richmond, BC July 2015 – Jan.2020
Office Administration /Logistic coordinator
Assisted customers over the phone and online in making correct purchases using both electronic cataloging systems as well as our website store.
Used knowledge of vehicle systems to recommend additional and related items to improve sales.
Improved inventory accuracy by manually counting and updating entire parts warehouse.
Matched purchase orders with invoices to ensure accuracy.
Helped create an online marketplace to reach customers globally.
Coordinating daily accounts payable, invoicing and receivables for accounts in Distributer.
Processing full cycle accounts payable including matching invoices to purchase orders, entering invoices, and researching discrepancies.
Generating monthly reports and preparing reports and other information required by the external Accountant.
Reconciles differences between payments and invoices; correcting any errors to provide accurate sales data.
Ensure that all payments were accounted for and properly posted.
Available on request
EDUCATION & TRAINING
Contact this candidate