General Manager Customer Service
Resume:
PROFESSIONAL SUMMARY
Experienced and driven General Manager with a proven ability to
implement strategic approaches that drive profitability and foster growth. Demonstrates a track record of excellence in operations, logistics, and business expansion. Possesses the skills necessary to navigate the challenges of a competitive industry. Expertise lies in motivating, training, and developing team members to maximize both profitability and performance. Consistently delivers exceptional results and exceeds expectations. Has earned a reputation for excellence in the field.
ACCOMPLISHMENTS
Volunteer Firefighter since 1995. Serving City of South Amboy residents as Fire Chief from 2011 to 2015.
Active Firefighter continuing fire protection for a citizens in City. WORK HISTORY
DCC Distribution Manager, 11/2023 - Current
Penske Logistics, Cranbury
Mount Laurel, NJ 08054
*****.*******@*****.***
www.linkedin.com/in/brett-
coyle
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SKILLS
BRETT COYLE
• Supervised team of 180 firefighters members.
Direct Management of DCC Operations at Leading PDC in North East District.
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Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
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• Increased client retention by providing superior customer service. Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
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Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
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Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
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Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
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Assisted in budget preparation, ensuring effective allocation of resources for optimal distribution performance.
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Implemented cross-training initiatives for employees, increasing overall productivity and operational efficiency within the department.
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• Supply Chain Optimization
• Logistics Planning
Supply chain management
software
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• Warehouse Management
• Quality Assurance
• Fleet Management
• Human Resources Management
• Executive Leadership
General management and
administration
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• Risk Management
• Budget Administration
• P&L Management
General Manager East Coast DC Operations, 02/2023 - 04/2024 Longyuan Forwarding, Edison, NJ
Executive Director of Operations, 08/2021 - 02/2023 TRD Trucking, Vineland
Manage 55 direct reports, delivering quality service to 243 dealers, 1200 shipments, exception free and on time nightly.
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Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
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Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
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Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
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Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
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Analyzed market trends/data to identify potential opportunities for business growth within existing and emerging markets successfully.
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Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
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Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
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Managed 450 employees in 6 East Coast States, managing over 150 import containers daily, and over 60,000 eCommerce goods daily.
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Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
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Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
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Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
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Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
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Analyzed business operations and implemented strategies to improve operational cohesiveness.
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Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
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Championed process improvements through the adoption of Lean methodologies, enhancing productivity across all departments.
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Reduced turnaround time on critical projects by prioritizing tasks based on urgency and impact potential, expediting decision-making processes as needed.
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Managed risk by implementing comprehensive contingency plans and maintaining open lines of communication with all team members, fostering a proactive approach to problem-solving.
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Increased employee retention 35% through improvements in leadership and development.
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Terminal Manager, 07/1995 - 08/2021
Estes Express Lines, South Plainfield
EDUCATION
Associate of Science, Command and Control of Incident Operations, 05/2011
FEMA National Fire Academy - Emmitsburg, MD
Bachelor of Science, Incident Command System I-300, 03/2007 Middlesex County Fire Academy - Sayreville, NJ
Associate of Science, National Incident Management System I-700, 07/2006
FEMA Emergency Management Institute - Emmitsburg, MD Associate of Arts, Positive Employee Relations & Effective Hiring, 03/2005
Estes Express Lines - Richmond, VA
Streamlined inventory management processes for improved accuracy and efficient order fulfillment.
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Managed budgets, forecasts, and financial reporting to ensure optimal resource allocation while maintaining fiscal responsibility.
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Managed budgets, forecasts, and financial reporting to ensure optimal resource allocation while maintaining fiscal responsibility.
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• Managed 150 OTR drivers, 95 warehouse associates and 4 facilities. Increased Revenue 60% YOY, Reduced OR by 9%, increasing service demands to 98.5% annually.
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Manage Large Complex LTL Transportation terminal with 100 -150 employees
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Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
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Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
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Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
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Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
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Managed multi-million dollar budgets responsibly, achieving cost savings and ensuring resources were allocated effectively.
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Enhanced employee engagement and satisfaction through the implementation of comprehensive training programs and performance management systems.
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• Maintained P&L and shouldered corporate fiscal responsibility. Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
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Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
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Bachelor of Science, Managing Company Tactical Operations, 04/1999
Monmouth County Fire Academy - Freehold, NJ
Associate of Applied Science, Live Electrical Firefighting Safety, 11/1996
Monmouth County Fire Academy - Freehold, NJ
Associate of Science, Level 2 First Responder Hazardous Materials First Responder Certified, 11/1996
New Jersey State Police Office of Emergency Management - Sayreville, NJ
Associate of Science, Firefighter 1, 09/1996
Monmouth County Fire Academy - Freehold, NJ
Associate of Science, Incident Command System I-100, 09/1996 Monmouth County Fire Academy - Freehold, NJ
High School Diploma, 06/1987
North Brunswick Township High School - North Brunswick, NJ CERTIFICATIONS
Commercial Drivers License Class A, Double, Triple, Tanker certifications
VOLUNTEER EXPERIENCE
South Amboy Volunteer Fire Department, Fire Chief and Safety Officer, 01/01/95, 12/31/22, South Amboy, South Amboy, NJ, Certified Fire Chief and Safety Officer of Fire Department for City of South Amboy., Held position as Captain of Progressive Engine Co from January 2001 - December 2010., Promoted to Chief of Department January 2011 - December 2015., Managed 180 city firefighters responding to over 8000 incidents per year., Managed political responsibilities with Mayor and Business Admin for over 14000 residents, applying Safety, Reliability, Assistance and Political confidence with residents., Created Junior Firefighter program, enabling young people to learn and join the fire department. This was a great mentoring program for the city's youth.
AWARDS
Middlesex County 200 Club, Meritorious Service Award, 2001, Honorable dedicated service during 9-11 Terror Attacks, serving 6 weeks in NYC protecting citizens during this tragic event.
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Estes Express Lines, Quality Service Award, 2009, Dedication and Extra Effort applied during First Quarter 2009.
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Middlesex County 200 Club, Meritorious Service Award, 2013, Commended for his work ethic, professional manner and actions while in the performance of his duties as Fire Chief for the South Amboy Fire Department.
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City of South Amboy office of Mayor Fred Henry, Proclamation for Excellent Service, 2015, Leading the South Amboy Fire Service.
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