Customer Service Insurance Agent

Amy Stover

Chandler, USA ***** +1-602-***-**** *********@*****.***

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PROFESSIONAL

SUMMARY

Diligent Insurance Producer with 30 years of extensive experience in insurance industry. Proven success in building strong client relationships and providing tailored insurance solutions. Demonstrated proficiency in risk assessment and policy management.

SKILLS • Insurance Sales

Customer Relationship

Management

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• Insurance product expertise

• Client Relationship Management

• New Agent Training

• Policy Management

• Underwriting principles

WORK HISTORY LICENSED INSURANCE AGENT 03/2022 to CURRENT STATE FARM INSURANCE AGENTS OFFICE Chandler, AZ

Improve client satisfaction by providing tailored insurance solutions and exceptional customer service.

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• Provide coverage option information to assist clients in protecting assets. Provide options for additional products and services after identifying customer needs and requirements.

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Recommend type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

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Maintain high standards of customer service by building relationships with clients.

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Deliver outstanding first-contact resolution when assisting clients with inquiries about premiums or billing issues.

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• Calculat quotes and educated potential clients on insurance options. Establish trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

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OWNER/AGENT 07/2020 to 03/2022

Stover Strong Insurance Brokers Chandler, AZ

• Managed day-to-day business operations.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

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Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

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A S

Implemented marketing strategies to increase brand awareness and attract new customers.

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Managed purchasing, sales, marketing and customer account operations efficiently.

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Implemented business strategies, increasing revenue, and effectively targeting new markets.

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• Consulted with customers to assess needs and propose optimal solutions. Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

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• Established foundational processes for business operations. INSURANCE AGENT 07/2009 to 07/2020

Various Chandler, AZ

• 1/2020 - 6/2020 State Farm Agency Chandler, AZ

• Licensed Insurance and Banking Sales Producer, Office Manager Market, present and sell all lines of insurance and bank products to include auto, home, life, health and commercial/business to prospects

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• ΑΖ Licensed Property & Casualty and Life and Health

• Also licensed and certified through State Farm Bank and internal program Maintain positive relations acting as account manager for sales/service for all VIP and commercial clients

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• Lead agency team members in training and continued education

• Respond to all escalated client issues of agency Manage team members in production, processes improvement and daily responsibilities

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LICENSED INSURANCE AND BANKING SALES 03/2017 to 12/2019 PRODUCER

Insurance Brokers of Arizona Gilbert, AZ

Marketed, present and sold Personal Lines insurance through multiple preferred and non-standard companies

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• Lead agency in sales 90% of time

• ΑΖ Licensed Property & Casualty and Life and Health licenses Attended Travelers Insurance carrier event in CT for recognized agent leaders in the territory

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Lead agency team members in training and continued education to enable meeting sales goals

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Created processes for sales and service teams to ensure consistent steps were followed

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LICENSED INSURANCE AND BANKING SALES 07/2009 to 02/2017 PRODUCER

State Farm Agency Chandler, AZ

• Marketed, presented and sold all lines of insurance and bank products to include auto, home, life, health, commercial/business, auto loans, CDs and banking accounts to prospects

Led agency to national top ranking in 2014 for exceeding company goals in bank and insurance sales

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• ΑΖ Licensed Property & Casualty and Life and Health

• Also licensed and certified through State Farm Bank and internal program Maintained positive relations acting as account manager for sales/service for all VIP and commercial clients

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Lead agency team members in training and continued education to enable meeting sales goals

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• Responded to all escalated client issues of agency SPECIAL EDUCATION PARA-EDUCATOR 07/2007 to 06/2009 Chandler Unified School District Chandler, AZ

Provided instructional and clerical support under the supervision of the certified classroom teacher to special needs children grades K-6

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Provided students with the knowledge, skills and attitudes necessary to become life-long learners and responsible citizens

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EDUCATION High School Diploma 06/1982

Wheaton Warrenvile HS, Warrenville, IL

CERTIFICATIONS Property & Casualty License

• Life and Health Insurance License - Arizona Department of Insurance.

• Property and Casualty License - Arizona Department of Insurance.

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