Business Analyst Technical Project

Vicky v. woodson

P.O. Box ****, Bellaire, TX ****2 - Phone: 281-***-****

Email: *************@*****.***

LinkedIn: www.linkedin.com/in/vickyvwoodson

Professional Summary:

I am a highly effective and accomplished business professional with over a decade of experience in both functional and technical project management as well as software implementation. I have developed a foundation in supporting business solutions and analyzing operations. Throughout my career I have demonstrated a consistent ability to develop and implement processes that enhance strategic business outcomes and improve company profitability and foster company’s growth. I am an adept communicator, skilled in streamlining business processes, enhancing productivity, and implementing cutting-edge technology solutions. Proven track record of achieving company goals and objectives through innovative and strategic methodologies.

Key Skills:

Business Acumen

Requirements gathering, Software Testing, Quality Assurance, UAT, Training and Documentation

Critical Thinker with an eye for details

Strong Interpersonal Skills

Over a decade of experience in Global IT Projects

Expertise in Business Analysis, Business Requirements and Software Development Lifecycle (SDLC)

Experienced in Change Management

BABOK (Business Analyst Body of Knowledge)

BPMN (Business process Modeling Notation)

PMI Methodology

Agile Methodology

Jira and Confluence

Technical Skills:

SAP FICO

Microsoft Office Suites (Access, Excel, Word, PowerPoint, Visio, Power-Bi, Forms)

Technical Writing

ServiceNow

Apple

ADO

SQL

Certifications:

ITIL Foundations

ITIL Service Lifecycle

Lean Six Sigma (Yellow Belt)

Agile Basics

Education:

Bachelor of Arts, General Studies with concentration in Psychology and Business

Honors: Philosophy and Psychology

University of St. Thomas, Houston, TX

Associate Degree, Psychology

Honors: National Psychology Honor Society, National Society of Leadership

Houston Community College, Houston, TX

WASTE MANAGEMENT– HOUSTON, TX

Business /Project Analyst (August 2024 – January 2025) Independent Consulting Project

WM is the leading provider of comprehensive waste management, offering services such as garbage collection, recycling pickup and dumpster rental.

Participated in system requirements definition, testing, training, implementation, and support of enterprise-wide business applications by 10%

Developed documentation for business processes and training

Facilitated change control by aiding adaptation to new technologies

Conducted effective communication through recurring status meetings with Product, Portfolio and Delivery Managers

Established and maintained project documents such as Action and Decision Logs and Risk Assessment

Managed team’s health using Agile methodology and guided continuous process improvement

Mentored Jr. Business Analyst

Identified pain points and process enhancements

FM GLOBAL – JOHNSTON, RI

Lead IT Business Analyst (August 2022 – August 2024) Independent Consulting Project

FM Global has been named the “Best Property Insurer in the World. FM Global specializes in loss prevention services primarily to large corporations throughout the world in the Highly Protected Risk (HPR) property insurance market sector.

Optimized vendor resources by analyzing process time, error rate and business feedback reducing cost by 20%.

Obtained and managed system requirements and documentation

Developed and maintained Action and Decision Logs, Risk Assessment along with UAT results

Made recommendations and influenced outcomes regarding necessary changes to deliverables.

Led projects with significant complexity, managing both new initiatives and modification to existing applications.

Represented enterprise business needs with project teams and coordinated efforts of other business analysts.

Applied BPMN to create business process workflows, to identify process gaps

Conducted data analysis to establish and monitor the necessary metrics for the project timeline and budget

SPRUCE POWER – HOUSTON, TX

Sr. IT Business Analyst (November 2021 – August 2022) Permanent Role

Spruce is the largest private owner and operator of residential distributed energy resources in North America and the largest independent service provider to the residential solar market.

●Partnered with key users, stakeholders, to understand business needs, document requirements and recommend appropriate solutions.

●Evaluated current business/process solutions, identified pain points, and proposed enhancements

●Coordinated with technology teams to validate solutions against business requirements via formal test plans and user acceptance testing

●Acted as a liaison to resolve technical or process issues

●Worked with the Assets Management Team in transitioning to a new application system

●Provided reliable status updates and communicated complex subject matter effectively

●Developed documentation to display repeatable and auditable success.

ENBRIDGE INC. – HOUSTON, TX

Sr. Business Analyst (October 2019 – November 2021) Independent Consulting Project

Enbridge Inc. is a Canadian multinational energy transportation company based in Calgary, Alberta

Program Development Office

●Assisted in the business in identifying proper controls, recommendations for automation, and integration

●Gathered business requirements and specifications.

●Translated business requirements into terms for IT

●Coordinated and participated in UAT activities.

●Acted as a cross functional Business Analyst to support multiple areas of the business

●Effectively changed controls by helping people to adapt to new technologies.

●Prepared for audits, by implementing corrective actions, and training staff on quality control procedures

●Worked closely with the Change Management team on the communication and transition utilizing Prosci’s ADKAR model

●Orchestrated vendor evaluation and requirements definition

●Utilized effective reporting by developing Power-Bi Dashboard

●Assisted the PM with the project status by utilizing MS Project

CHEVRON INC. – HOUSTON, TX

Sr. IT Business Analyst (March 2018 – October 2019) Independent Consulting Project

Chevron Corporation is an American multinational energy corporation.

Firewall Center of Excellence Project

●Coordinated QA efforts and translated solutions to operations.

●Liaison between the business and the providers of IT services

●Developed business requirements, and training material.

●Ensured IT compliance requirements were met.

●Managed Enterprise Firewall Management Planner

Change Manager

●Ensured infrastructure change requests are complete, accurate.

●Rejected and approved infrastructure change requests

●Effectively communicated through the use of MS Teams

ServiceNow Change Champion

●Engaged with individuals on their change journey to utilize support through ServiceNow.

●Transitioned the enterprise version of Remedy into ServiceNow

Kanban Master

●Ran effective recurring status meetings with product, portfolio, and delivery managers.

●Worked with Product Owner to define project scope and objectives.

●Managed team’s health through effective Agile methodology

●Guided teams through continual improvement process

●Maintained ADO Dashboard for 3 teams.

DRESSER RAND INC. – HOUSTON, TX

Sr. Business Analyst (May,2016 – September 2017) Independent Consulting Project

Dresser-Rand is a global supplier of rotating equipment solutions to oil gas, chemical, petrochemical, process, power, military, and other industries worldwide.

Application Migration Project

Analyzed business requirements and recommended solutions.

Identified, defined, complex problems for resolution to legacy business application.

Liaison between end-users, technical analysts

Identified opportunities for improving business processes.

Implemented multiple system processes to answer clients’ inquiries.

Led SAP FICO application support

Assisted with changes by documenting plans, schedules and reporting status

HALLIBURTON INC. – HOUSTON, TX

Sr. Business Analyst (May 2015 – February 2016) Independent Consulting Project

Halliburton is an American multinational corporation, and one of the world's largest oil field services companies with operations in more than 80 countries.

Acquisition Project

Elicited requirements by conducting workshops for As-Is and To -Be processes.

Critically evaluated information gathered from multiple sources.

Decompose high-level information and translate it into unambiguous business requirements.

Delivered project artifacts.

Created Storybooks, scripts for requirements and testing.

Served as the conduit between the business and technology teams.

CHENIERE ENERGY – HOUSTON, TX

Project Analyst (February 2015 – May 2015) Independent Consulting Project

Chenier Energy Inc. (NYSE MKT: LNG) (Chenier) is a Houston-based energy company primarily engaged in LNG-related businesses.

ENDUR Implementation Project

Established a reporting strategy and structure aligned to the programs and projects.

Built and manage a PMO Quality Management Plan

Managed PMO Portal and all project site policies

Developed a project lesson learned knowledge base.

Established and maintained a project document management policy and archiving structure.

BHP BILLITON INC. – HOUSTON, TX

Business Analyst (October 2014 – February 2015) Independent Consulting Project

BHP Billiton is a leading global resources company. It is among the world’s largest producers of major commodities.

Developed & executed repeatable process to assume four hundred servers through ORR.

Established a scalable business process that was repeatable for ongoing processes.

Analysed all servers to determine if ORR’s requirements were met.

Coordinated and drove activities to completion.

Maintained functional, integration performance, regression, and load testing for transition of servers.

Determined retention repository for documents.

Tracked security compliance scanning results (baseline through results) for four hundred servers.

Determined course of action on up to eighty-five unknown servers

BAKER HUGHES INC. – HOUSTON, TX

Project Manager (January 2012 – February 2014) Permanent Roles

Baker Hughes is one of the world's largest oilfield services companies. It operates in over 90 countries, providing the oil and gas industry with products and services.

Enterprise Financial Organization Exception Database Enhancement.

Automated the global approval process, vastly reducing the previous manual turnaround time by 20%.

Disaster Recovery testing for BCP/RAC locations in Dubai and Malaysia

Established and executed project communication.

Developed test plans/scripts from the requirements for Windows and Linux operating systems.

Designed functional, integration and end-to-end testing and performance, regression, and load testing.

Facilitated discussions with stakeholders.

Assessed the impact, quality, and associated risk on the business.

Tracked, scope, requirements, and deliverables.

SAP Workflow for Terminated Employee Project

Identified and resolved the terminated employee issue.

Collaborated with HR to electronically identify terminated employees.

Developed test plans/scripts from the requirements.

Data Center Analys

Assured servers meet company compliance requirements

Assessed vendors and contracts

Managed and maintained the departmental budget

Executed the visitor access and procedure after September 11

A/P Workflow Coordinator

Developed and maintained process and procedures

Conducted all update testing

Created a collaboration among all division’s A/P Workflow Administrators

Liaison between Purchasing Team and AP Processors

Developed Global Standards reducing processes by 15%

Implemented process in over 18 countries

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