Six Sigma Lean

*

FARRUKH Z. KIDWAI

“Six Sigma Master Blackbelt”, “JONAH” Theory of Constraint”

**** ****** ***

Owings Mills, MD 21117, U.S.A

+1 (703) 419- 5248

*******@*****.***

https://www.linkedin.com/in/farrukh-kidwai/

PROFILE SUMMARY

A Senior Executive, with experience in Healthcare, Banking, Insurance, Human Resource, Aviation, and Manufacturing in multinational companies in U.S.A., and Middle East & North Africa Region. Extensive knowledge and expertise in initiating and implementing Lean Six Sigma tools and methodologies: Value Stream Management GAP Analysis Business Process Reengineering Eight Wastes Lean Six Sigma & PDSA Customer Satisfaction Loyalty Performance Measurement

Project Charter / A3 toolset

Line/Bar/Control Charts

Net Promoter Score

Stage Gate analysis

5S

Key Performance Indicators

TAKT Time / Cause & Effect

Single piece flow / Continuous

Excellent listening, mentoring, coaching and communication skills with direct and collaborative leadership style to promote outstanding performance through inspiring shared vision, self-motivation and enhancing processes. A list of key competencies includes:

• Leading teams of professionals and executives in understanding Performance Improvement in USA & Overseas

• Implementing Value Stream Management in projects to increase efficiency, reduce defects & waste.

• Extensive experience in Business Process Reengineering and Lean Six Sigma implementation

• Designing and implementing Key Performance Indicators to increase market share

• Leading senior management teams to successfully design and implement Net Promoter Score

• Implementing Strategy Deployment / Hoshin Kanri / X - Matrix

• Teaching and implementing Project Charter / A3 Problem Resolution Methodology Lean Six Sigma Green Belt (LSSGB) Certification Program at Luminis Health:

• Conducting LSSGB certification program at Luminis Health. o Cohort – 1 September 2022

o Cohort – 2 February 2023

o Cohort – 3 May 2023

o Cohort – 4 February 2024

• Conducted LSSGB & LSSBB and certified healthcare professional at Maryland Patient Safety Center. o LSSGB October 2023

o LSSBB May 2024

o LSSGB September 2024

o LSSGB February 2025

o LSSBB April 2025

• Authoring a book on Operational Excellence “Achieving Operational Excellence….is not an option.” 2

PROFESSIONAL ACCOMPLISHMENTS

Luminis Health, Annapolis, MD, USA. September 2019 – September 2024 Healthcare Provider

System Director Performance Improvement (PI)

o Part of the PI team to reduce hospital wide throughput time o Responsible to reduce Turn-Around-Time (TAT) in ED o Driving to reduce TAT in ED Low Acuity Flow Cell (LAFC – fast track) o Team member and facilitator to reduce patient average unit stay in Observation Unit o Facilitator to streamline Stroke process from door to needle. o Orchestrated design and successful established process for patient discharge lounge o Facilitator to streamline Pharmacy process from order to delivery for Bed-side Med Dispense o Trained associates on Project Charter/PDSA problem resolution methodology o Designed and accomplished “new model” to reduce turn-around time from ED to CT o Accomplished the target to reduce time from ED first admit to in-patient in bed. o Engaged three businesses of Luminis Health in Strategy Deployment / Hoshin Kanri / X – Matrix o Worked with supply chain to develop dashboard to monitor PPE’s for COVID-19 o Designed dashboards for patient movement for each hospital unit - COVID -19 o Part of COVID-19 vaccine clinic team to design workflow for conducting COVID-19 vaccine for employees and public in an efficient manner

o Designed ‘Stage Gate’ template to launch new business/service line and project tracker. o Leading team to reduce length of stay for inpatients. o Part of system integration and transformation team o Designed and taught Lean Six Sigma Green Belt Certification Program o Co-chaired Performance Improvement Steering Committee for project approval Bon Secours Mercy Health, Marriottsville, MD, USA. September 2018- September 2019 Healthcare Provider

Senior Performance Improvement Consultant

• Primary responsibilities will be to assist with the clinical and non-clinical transformation process to all the 45 facilities focusing on projects that align with our board approved goals. o Lessen Patient Falls

o Reduce Residents falls in Skilled Nursing Facilities (SNF) o Root Cause Analysis – from Action Planning to Monitoring o Early Discharge Process

o Decrease Length of Stay by focusing on discharge process.

• Apply Lean concepts and methodologies to improve processes and achieve excellence. 3

Greater Baltimore Medical Center, Baltimore, MD, USA. April 2017 – September 2018 Healthcare Provider

Lean Facilitator

• Total Work Systems Implement and support standard performance improvement tools for all GBMC team members.

• Works with Clinical and Non-clinical staff to identify and define more effective work processes using tools that eliminate waste, focuses on the customer and improves continuously through empowerment and use of data.

• Process Management Supports all critical operational functions in the organization by providing resources to redesign process flows; effectively measure process change efforts and identify, cross organizational opportunities for integration and efficiency based upon data.

• Responsible for organization-wide, Process Improvement training to support identified activities.

• Conducts progress review meetings with process owners and executive sponsors of events to ensure that targets are met, and newspaper items are completed.

• Train and coach team members in Lean concepts and techniques to convert theory into successful application. BLUE OCEAN, Dubai – U.A.E. Jan 2013 – Aug 2016

Management Training & Consultancy

General Manager / Senior Consultant

Headquartered in Dubai with a strong presence in the Kingdom of Saudi Arabia, Qatar, India, Africa and Sri Lanka, Blue Ocean stands on an enviable reputation built on 18 years of training, 75,000 alumni worldwide and a global network of certified trainers, prestigious international certifications and multinational partners. Program development and Trainings conducted in the areas of:

• Operational Excellence

• Lean & Six Sigma

• Human Resource best practices

• Customer Service Excellence

• Presentation Skills

• Value Stream Mapping

Great Place to Work Institute, Dubai, U.A.E. 2011 - 2013 HR Management Consultancy

Partner (2 years contract)

Provided strategic guidance and support for Great Place to Work Institute (GPTWI) UAE, a research and management consultancy, based in Dubai, UAE. GPTWI UAE offers workplace assessment and advisory services, HR planning and support, management development, Performance Management, and Process Improvement tools like Dashboards, Kaizen Events, Value Stream Management, Six Sigma, Operation Excellence, Focus Groups, Teambuilding to name a few.

• Grew client portfolio size by 100% in one year, by initiating creative use of social media, online campaigns and seminars.

• Consulted key accounts with strategic initiatives to increase productivity, employee loyalty and engagement and decrease turnover by 20% within a year.

• Led and implemented HR “Best Practices” with local and multinationals clients, successfully increasing credibility, respect, pride, fairness and camaraderie.

• Designed and delivered high-level seminars for networking and idea sharing for senior HR executives to positively affect human capital engagement and efficiency. Chaired HR seminars and conferences for awareness of Great Place to Work Model.

4

Noor Bank/ Noor Insurance, U.A.E - Financial Institution 2007 - 2011 Vice President, Group Head of Business Process Engineering & Service Quality

• Trained and educated associates on world class practices and concepts through induction programs.

• Designed and implemented Customer Care Unit for timely problem resolution, successfully reducing response time to less than 24 hours.

• Established Quality Council (cross functional) to resolve critical issues related to customer care.

• Rolled out Branch service strategy and customer experience capturing tools such as electronic touch pads, feedback and WEB access.

• Implemented Lean & 6 Sigma in key business processes and reduced turnaround time by over 50%.

• Led the team of divisional heads in successful document compilation, receiving Dubai Quality Appreciation Program Award for Noor Insurance.

• Developed Key Performance Indictors (KPI) and Service Level Agreements for better process controls.

• Implemented outbound call to capture customer feedback and measure “Net Promoter Score” (NPS).

• Led the team for successful application for ISO 9001: 2008 certification. Sharjah Bank, U.A.E - Local Financial Institution 2005 - 2007 Vice President, Service Quality & Business Process Engineering

• Responsible for setting up the Service Quality & Business Process Engineering Division.

• Designed the product catalog to benefit customer service and product training.

• Actively supported and advocated the launch of “Role Model” program to develop and retain UAE Nationals.

• Led cross-functional Process Improvement (CFPI) teams to streamline vital business processes using Lean & Six Sigma Methodology.

W. L. Gore & Associates Inc., U.S.A - Global Manufacturing Corporation 1989 - 1996& Corporate Champion for “Operational Excellence” (CCO) 2000 - 2005

• Implemented Value Stream Mapping across all 45 facilities worldwide.

• Responsible for all four divisions (Medical, Industrial, Fabrics & Electronics).

• Re-engineered the manufacturing floor layouts to reduce cycle time.

• Successfully increased asset utilization by 30%, due to increase in efficiency.

• Successfully reduced worldwide inventory 50% by lowering work-in-process and streamlined processes.

• Designed, taught and successfully implemented GEM (Gore Excellence Model) Tools, such as 5S, Value Stream Management, Kaizen Event, Kanban, 8 Wastes, Continuous Flow, Visual Workplace and such, to achieve Operational Excellence.

Citibank N.A, - A Global Financial Institution 1997 - 1999 Resident Vice President, Business Process Engineering and Quality.

• Successfully completed four PDCA / 6 Sigma projects with cross-functional Process Improvement teams, reducing defects by 60% and turnaround time by 50%.

• Achieved Dubai Quality Award based on Malcolm Baldrige Award criteria for Citibank-1998. 5

CERTIFICATIONS

Noor Bank, Dubai, U.A.E.

President – TOASTMASTERS, 2009 - 2010

Delaware Manufacturing Extension Partnership, DE, U.S.A.

“MEMBER ADVISORY COUNCIL” DEMEP, 2004 - Lifetime

American Society of Quality, Delaware Chapter, U.S.A.

“EXAMINER” Delaware Quality Awards, 2003 - 2004

The National Conference for Community and Justice, DE, U.S.A.

“BOARD OF DIRECTORS” NCCJ Delaware Region, 2003 – 2004 Junior Achievement Program, Delaware, U.S.A.

VOLUNTEER TEACHING PROGRAM IN SCHOOLS, 2000 - 2005 Dubai Economic Department, Government of Dubai, U.A.E.

“EXAMINER” Dubai Quality Award Group, 1998 - 1999

Prism Corporation, Key Biscayne, Florida, U.S.A.

“PDCA & 6 Sigma” CERTIFICATION (Citibank), 1998

Avraham Y. Goldratt Institute, New Haven, Connecticut, U.S.A. THEORY OF CONSTRAINT, “JONAH” CERTIFICATION, 1996

EDUCATION

Western International University, U.S.A. Doctor of Philosophy in Engineering Management Arizona State University, U.S.A. Master of Science & Technology in Industrial Engineering Management Northern Arizona University, U.S.A. Bachelor of Science in Industrial Supervision American Certification Institute, U.S.A. Six Sigma Master Blackbelt, CSSMBB2140628822 PUBLICATIONS & INTERNATIONAL PRESENTATIONS

Farrukh Z. Kidwai, Ph.D. "Building Blocks to Lean Enterprise”, Delaware Business, March / April 2005, pp 48-49. Delaware State Chamber of Commerce Publishers Inc. U.S.A.

Farrukh Z. Kidwai, Ph.D. "TPM Is The Next Building Block for Success”, Delaware Business, May / June 2005, pp 56-57. Delaware State Chamber of Commerce Publishers Inc. U.S.A.

Farrukh Z. Kidwai, Ph.D. "5S – Paying The Way For The Lean Journey”, Delaware Business, July / August 2005, pp 30 -31. Delaware State Chamber of Commerce Publishers Inc. U.S.A.

Farrukh Z. Kidwai, Ph.D. "Add Value with Every Step – Or Delete The Step”, Delaware Business, September / October 2005, pp 38 - 39. Delaware State Chamber of Commerce Publishers Inc. U.S.A.

Farrukh Z. Kidwai, Ph.D. "Kaizen Events Attack Waste In One Week”, Delaware Business, November / December 2005, pp 50 - 51. Delaware State Chamber of Commerce Publishers Inc. U.S.A. 6

Farrukh Z. Kidwai, Ph.D. "Those who start first achieve the results – operational excellence is no longer an option”, UAE - Banking, December / January 2006, pp 42 - 44. Sterling Publishers FZ LLC., Dubai, United Arab Emirates (UAE).

Farrukh Z. Kidwai, Ph.D. "Lean Tools Provide Path to Customer Satisfaction”, Delaware Business, March / April 2006, pp 52 - 53. Delaware State Chamber of Commerce Publishers Inc. U.S.A.

Farrukh Z. Kidwai, Ph.D. "Disaster Recovery Goes Lean”, Delaware Business, July / August 2006, pp 50 - 51. Delaware State Chamber of Commerce Publishers Inc. U.S.A.

Farrukh Z. Kidwai, Ph.D. "Stage-Gate Guide New Product Launch”, Delaware Business, September / October 2006, pp 52 - 53. Delaware State Chamber of Commerce Publishers Inc. U.S.A.

Farrukh Z. Kidwai, Ph.D. "Matrix Shows the Solutions”, Delaware Business, November / December 2006, pp 52 - 53. Delaware State Chamber of Commerce Publishers Inc. U.S.A.

Farrukh Z. Kidwai, Ph.D. "Achieving Change with Lean”, Delaware Business, March / April 2007, pp 54 - 55. Delaware State Chamber of Commerce Publishers Inc. U.S.A.

Farrukh Z. Kidwai, Ph.D. "Operational Excellence (OPEX) Journey”, Business QUALITY Review, Dubai Quality Group Publication. November 2007, Issue No: 7, pp 36-37. Park Lane Publishers Ltd, Dubai Media City, United Arab Emirates (UAE).

Farrukh Z. Kidwai, Ph.D. "Those who start FIRST achieve the fruits”, Business QUALITY Review, Dubai Quality Group Publication. January/February 2008, Issue No: 8, pp 34-35. Park Lane Publishers Ltd, Dubai Media City, United Arab Emirates (UAE).

Farrukh Z. Kidwai, Ph.D. "5S – Paying the path for OPEX Journey”, Business QUALITY Review, Dubai Quality Group Publication. March / April 2008, Issue No: 9, pp 38-40. Park Lane Publishers Ltd, Dubai Media City, United Arab Emirates (UAE).

Farrukh Z. Kidwai, Ph.D. "Value Stream Management – Adding value and eliminating waste”, Business QUALITY Review, Dubai Quality Group Publication. May / June 2008, Issue No: 10, pp 20 - 21. Park Lane Publishers Ltd, Dubai Media City, United Arab Emirates (UAE).

Farrukh Z. Kidwai, Ph.D. "8 Waste – Enhancing value and avoiding waste”, Business QUALITY Review, Dubai Quality Group Publication. July / August 2008, Issue No: 11, pp 28 - 30. Park Lane Publishers Ltd, Dubai Media City, United Arab Emirates (UAE).

Farrukh Z. Kidwai, Ph.D. "Kaizen Event – A Revolution”, Business QUALITY Review, Dubai Quality Group Publication. November / December 2008, Issue No: 12, pp 27 - 29. Park Lane Publishers Ltd, Dubai Media City, United Arab Emirates (UAE).

Farrukh Z. Kidwai, Ph.D. "What gets measured…gets done”, Business QUALITY Review, Dubai Quality Group Publication. July / August 2009, Issue No: 13, pp 26 - 28. Park Lane Publishers Ltd, Dubai Media City, United Arab Emirates (UAE).

Farrukh Z. Kidwai, Ph.D. "Operational Excellence…not an OPTION”, DQG February 2015 Newsletter, Dubai Quality Group Publication. February 2015. United Arab Emirates (UAE).

International Conferences & Seminars

"There is no Secret to Gore’s Success”, Presented at the Annual Delaware Manufacturing Conference, Dover, Delaware, U.S.A, May 2004. Sponsored by: Delaware State Chamber of Commerce, U.S.A.

"Middle East Six Sigma Summit”, Presented at the Annual International Conference, Dusit Dubai, Dubai, United Arab Emirates, U.A.E, September 18-19, 2006. Sponsored by: Six Sigma, a division of IQPC, International Quality & Productivity Center, United Arab Emirates, U. A. E.

"2nd. Annual Operational Efficiency in Banking”, Presented at the Annual Conference, Dubai Emirates Tower, Dubai, United Arab Emirates, U.A.E., November 6-7, 2006. Sponsored by: Fleming Gulf Conferences, U.A.E

"Business Process Excellence – maximizing efficiencies, reducing processing costs and attaining top-line growth for retail financial services”, Presented in London U.K. March 29-30, 2007. Sponsored by: Marcus Evens Conferences, London, UK.

“Young Entrepreneurs – Various dimensions and role of Service Quality”, Presented at the Entrepreneurship Conference held on June 2nd, 2008, at Dubai Women's College, Dubai, U. A. E.

“Exceptional Operational Effectiveness using the OPEX model”, Presented at the International Quality Summit 2008 for “Attaining Excellence”. Organized by IIR Middle East, held at JW Marriott Hotel, Dubai, U.A.E. on 29th to 3rd July.

“4th Annual Achieving Operational Excellence in Financial Services”, Presented at the Annual Conference, Sheraton Jumeirah, Dubai, United Arab Emirates, U.A.E., November 17-19, 2008. Sponsored by: Fleming Gulf Conferences, U.A.E. 7

“HR Forum – Change Management” workshop conducted at Park Regis Hotel, Dubai, United Arab Emirates., 22nd February 2014. Sponsored by: Blue Ocean, Management & Consultancy, Dubai, U.A.E.

“Achieving Excellence in the Value Stream”, Presented at the First International Procurement Conference “Evolution in Procurement - Challenges Ahead”, on 4th March 2014 at Sheraton Hotel, Doha, Qatar. Sponsored by: Blue Ocean, Management & Consultancy, Dubai, U.A.E.

“Supply Chain or Value Stream”, Presented at the Second International Procurement Conference “Evolution in Procurement – Preparing for 2020”, on 20th September 2014 at The Palm ATLANTIS Hotel, Dubai, U.A.E. Sponsored by: Blue Ocean, Management & Consultancy, Dubai, U.A.E.

Webinars

“Lean Six Sigma Methodology and Application” Webinar conducted on 6th June 2020. Sponsored by: Blue Ocean, Management & Consultancy, Dubai, U.A.E

“Operational Excellence” Webinar conducted on 30th August 2020. Sponsored by: Blue Ocean, Management & Consultancy, Dubai, U.A.E

“Kaizen Event & 5S” Webinar conducted on 18th October 2020. Sponsored by: Blue Ocean, Management & Consultancy, Dubai, U.A.E

“SHRM NxT 2020 - Driving Business Success with Workplace Flexibility” 23rd November, 2020. Sponsored by: Blue Ocean, Management & Consultancy, Dubai, U.A.E

“Lean Six Sigma Yellow Belt Certification” 8 hours of Webinar conducted on 10th April, 2021. Sponsored by: Blue Ocean, Management & Consultancy, Dubai, U.A.E

“Lean Six Sigma Yellow Belt Certification” 8 hours of Webinar conducted on 22nd May, 2021. Sponsored by: Blue Ocean, Management & Consultancy, Dubai, U.A.E

“Lean Six Sigma Yellow Belt Certification” 8 hours of Webinar conducted on 7th January, 2023. Sponsored by: Blue Ocean, Management & Consultancy, Dubai, U.A.E

Contact this candidate