Customer Service Inventory Control
Resume:
ERIN J. MERCER
***********@*****.***
Providence, RI 02906
Contact
Dynamic Restaurant Manager at Parkside Rotisserie with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in staff scheduling and conflict resolution, I excel in fostering team collaboration and implementing effective inventory control strategies. Committed to delivering exceptional service and driving business success through innovative leadership.
P r o f e s s i o n a l Summary
S k i l l s
Supervisory skills Staff scheduling
Inventory control and record
keeping
Passion for customer satisfaction
Business operations expertise Conflict resolution techniques RESTAURANT MANAGER
PARKSIDE ROTISSERE — Providence, RI
Sep 2022 - Present
RESTAURANT TEAM MEMBER
CUCINA RUSTICA — Johnston, RI
Feb 2015 - Present
E x p e r i e n c e
Cultivated positive relationships with customers through excellent hospitality services. Recruited, trained, evaluated, scheduled and supervised all restaurant personnel. Provided leadership by setting clear expectations for team members. Organized and delegated tasks to staff members, monitored performance and provided constructive feedback. Greeted guests at tables and attended to guest needs to promote customer service and satisfaction. Provided orientation and on-boarding training to new associates. Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.
Developed and implemented comprehensive training programs to ensure staff compliance with health and safety regulations.
Managed payroll records accurately ensuring timely payment of wages. Established relationships with vendors to obtain quality ingredients at competitive prices. Implemented cost-effective methods of inventory management. Organized and conducted pre-shift meetings to review specials, menu changes, and house counts. Created innovative marketing campaigns to increase customer loyalty. Maintained a high level of customer service by addressing patron complaints promptly and professionally. Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service.
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• Provided friendly and attentive service to ensure customer satisfaction. REALTOR
KEYSTONE PROPERTY GROUP — Seekonk, Massachusetts
Apr 2014 - Jan 2023
Handled customer complaints professionally while maintaining composure under pressure. Excelled at multitasking, working simultaneously on multiple tasks in order to meet deadlines. Developed strong communication and interpersonal skills while interacting with customers and co-workers. Utilized problem solving skills during challenging situations with guests or other employees. Demonstrated strong negotiation skills to close real estate deals. Built long-term relationships with clients by providing exceptional customer service. Guided and assisted buyers or sellers throughout entire transaction process. Resolved issues and conflicts during purchase or sale of real estate property. Ensured accuracy of all paperwork related to closing a deal. Performed comparative market analysis to estimate property value. Collaborated with lenders, title companies, inspectors, attorneys. throughout the process of selling a property. Prepared contracts, deeds, leases, and other legal documents related to property sales. Promoted sales through advertisements, open houses and listing services. Provided support during home inspections, appraisals, negotiations. BUSINESS
RHODE ISLAND COLLEGE — Providence, RI, US
Education
Certifications
Real Estate License
Alex Logan — Parkside Rotissere
General Manager
*********@*****.***
Denis Thibeault — D.Carlo
Restaurant Owner
**************@*******.***
Matthew Vieira — Compass
Realtor
*******.******@*******.***
References
• Mentor • Friend/Co Worker
• Friend/Colleague
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