Customer Service Cdl Class

MARVIN MITCHELL

** **** *******, ********, ** ***68 ·781-***-****

***********@*****.***

OBJECTIVE

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. Able to effectively communicate with customers using a multitude of channels to provide world class service with every interaction. Recognized for proactively maintaining an in-depth knowledge of all products and promotions. Able to work successfully as a team member and as an individual contributor.

EXPERIENCE

APRIL 2014 – PRESENT

CDL CLASS B DRIVER

CAESARSTONE, NORWOOD, MA

PRIMARY RESPONSIBILITIES

Perform a variety of duties in the operation of the Warehouse Department such as moving slabs, yard organization and/or maintenance in addition to driving company truck for delivery of quartz slabs.

May plan route to insure most economical use of time and equipment.

Will gather documentation of ordered materials, delivery and COD to utilize during the routed and scheduled deliveries.

Operate forklift, as needed, in order to assist in the yard area when needed.

Perform routine inspection and preventive maintenance on assigned equipment and refer defects or repairs to supervisor; keep equipment clean.

Assist in the installing and maintenance of traffic control devices.

Perform all duties in conformance to appropriate safety and security standards.

Other duties as assigned by supervisor.

Control traffic at work sites by flagging to guide traffic through work areas, as required or assigned.

Skill in operation of listed tools and equipment.

Ability to safely drive various vehicles.

Ability to establish and maintain effective relationships with employees, supervisors and the general public.

Ability to communicate effectively.

Ability to work independently.

Ability to perform heavy manual tasks under varying weather conditions.

Ability to make independent judgments which have moderate impacts on the organization.

JUNE 2012 – SEPTEMBER 2014

CDL CLASS B DRIVER/BAKER

LARONGA BAKERY, SOMERVILLE, MA

PRIMARY RESPONSIBILITIES

Preparing all baked goods according to specifications.

Preparing the necessary ingredients to bake rolls, biscuits, breads, cakes, cookies and other products.

Packaging and labelling finished products.

Making sure that baked products look attractive to the eye.

Accurately measuring and mixing ingredients using mixers and slicers etc.

Keeping up to date with the stock quality of all Bakery items.

Making baked goods according to established dietary guidelines.

Supervising the work of junior bakery personnel.

Cleaning bakery equipment after it has been used.

Giving work direction to junior members of staff.

Informing the Bakery Manager of any malfunctioning equipment.

Making deliveries to customers.

Deliver a wide variety of items to different addresses and through different routes.

Follow routes and time schedule.

Load, unload, prepare, inspect and operate a delivery vehicle.

Ask for feedback on provided services and resolve clients’ complaints.

Collect payments.

Inform customers about new products and services.

Complete logs and reports.

Follow DOT regulations and safety standards.

EDUCATION

JUNE 1984

BOSTON TECH HIGH SCHOOL, BOSTON, MA

SKILLS

Customer Service

Team-Player

Trust Worthy

Great Communications skills

Great Problem Solver

Handle Money

ACTIVITIES

Travel, Sports, Music, Comedy, and Politics/Current Events

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