Customer Service Accounts Payable

Gary F Major

Louisville, KY *****

Cell 502-***-****

*******@*****.***

Dynamic professional with extensive experience at Baptist Hospital and expertise in project management and data processing. Proven. Ability to enhance data integrity with improved operational efficiency. Skilled in Microsoft Office and EPIC health care software complemented by strong customer service and communications abilities committed to delivering exceptional results in a fast-paced environment.

EXPERIENCE

September 2024. To November. 2024.

Enrollment specialist (temp). Randstad agency.

• As a temporary employee for Delta Dental, Kentucky, my daily tasks included, but not limited to, entering new enrollments, updating information, correcting errors and answering questions about the new software rollout, which delayed invoices. September 2023 to August 2024.

Accounts payable clerk (temp) ingenium talent.

• As the temporary employee at Brightspring Health Services Support Center, I’ve worked as an accounts payable specialist.

• Responsibilities included opening AP mail, date stamping each mail piece and forming a batch

• Once the batch was Scanned. It was broken down with hard copies of bills saved until directed to be destroyed.

• Also provide support to coworkers who have items that need to be scanned into the computer system and processed with check numbers or names or items like voided checks and returned mail.

• Developed and implemented data to transformation strategies and methodology to ensure accurate and efficient data processing and integration across systems.

• Conducted regular data audits to identify discrepancies and inconsistencies taking. Proactive measures to correct errors promptly improving in data integrity.

• Matched invoices to purchase orders and received services.

• Reconciled bank statements with documentation for charges. November 2020 to September 2023.

Retired

March 1994 to October 2020.

Special projects coordinator. Data processor.

Baptist East Hospital.

• Responsibilities include Coordination and execution of ongoing projects in the pharmacy.

• Responsible for daily data entry of narcotics charges to patients and to help in the delivery of narcotic medications to various units throughout the hospital.

• Also handled instruction of computer use for pharmacists and technicians as needed, as well as maintaining day to day operations of the pharmacy computer systems. June. 1993 to. June of 1997

Customer service supervisor

Universal Administrators LLC, Louisville KY

• Customer service

• Claims audit.

• Plan supervisor.

• Program development.

• Trained customer service representatives on customer service standards, policies and procedures.

• Utilize problem-solving skills to troubleshoot technical problems with customers quickly and efficiently.

• Maintain a roster of service agencies and service providers in a broad spectrum of the service industries.

INCENTIVES, INC

• Account executive.

• Advertising specialty sales.

• Negotiated with suppliers for the best price for my customers. Broadcasting experience.

February 1967 to April 2010.

Program director operations director.

There are various radio stations in various cities, including Saginaw, MI, Norfolk, VA, Decatur, IL, and Louisville, KY. Details on duties and exact radio stations are available upon request. Certifications.

Kentucky Board of Pharmacy registration.

PT 00116477.

Awards.

• Golden Pyramid Award for advertising specialty, best use of product for WDRB TV News at 10 rollout. Silver Award.

• Medium market music director of the year Bobby Poe pop music survey 1974.

• Star of the month, Hero of the month, Baptist Hospital East, Louisville, KY.

• In the chorus of 43 years in broadcasting, awarded 17 gold records from record companies.

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