Customer Service Sales Manager

SCOTT HARRISON

**** ********* **, ********, ** **236 (804) 804-***-**** Email: ***********@****.***

Objective

Seeking a position in an organization or business in which I will aid in its success and growth utilizing an extensive sales, service, and facilitation background.

Experience

2010-present Verizon Wireless Richmond, VA

Solutions Specialist

Responsible for troubleshooting and educating customers on Verizon Wireless products and services.

Utililize a consultative sales approach to identify additional sales opportunities.

Provided exceptional customer service while building relationships.

Conduct outbound calls to gernerate additional sales opportunities.

Consistently exceed sales and customer service metrics.

Conducted tasks in a remote work from home environment.

2009-2010 GoWireless Richmond, VA

Sales Manager

Responsible for the overall operation of the wireless sales store.

Increased sales revenue by 40% year over year growth.

Developed and coached sales associates with periodic evaluations.

Responsible for hiring and scheduling of employees.

Provided an excellent customer experience.

1999-2009 Bank of America Richmond,VA

Performance Improvement Facilitator/ Quality Monitoring/ Sales

Facilitated the delivery of training programs to several lines of business.

Responded and proactively worked with managers to assess training needs and implemented solutions to those needs.

Coached associates with one on one sessions and show successes and opportunities.

Conductucted Quality Monitoring with call listening and PC tools.

Marketed financial products and services to existing and prospected customers.

Experienced with call center interaction and face to face interactions when engaging customers.

Provided an excellent customer service experience and exceeded service metrics.

Education

Thomas Jefferson High School Richmond, VA

High School Diploma 1988

Summary of Skills

Sales Skills, Customer Service Skills, Curriculum Development and Facilitation/Coaching, Microsoft Word, Excel, PowerPoint

Military Service

1989-1993 United States Navy, Persian Gulf War Veteran: Honorable Discharge E-4 rank

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