Customer Service Social Media

UMEADI ADAOBI PRISCILLIA

** ***** ******** ******,******* Estate Ejigbo Lagos

+234(0)703-***-****, *************@*****.***

CAREER OBJECTIVE

A knowledgeable Philosopher competent in critical thinking including customer service, brand management and control problem solving and analyzing. This has helped me improve on my communication, organizational, team building, marketing and time management skills necessary to achieve set organizational objectives. My forte lies in target delivery... I conceptualize. I implement.

SKILLS/COMPETENCIES

Proven analytical and negotiation skills, Improving workplace safety by about 95%.

Good technical knowledge of logistics and computer skills, including internet navigation and various Microsoft Office applications.

Possess strong interpersonal, people management and communication skills through the different team projects.

Ability to make timely and quality judgments and decisions, prioritize workloads and deliver under demanding schedules.

Ability to work effectively and harmoniously in a truly multicultural environment.

Enthusiasm for the company and its growth potential.

Exceptional project management skill.

Strong knowledge of business and sales growth technique.

EDUCATION

UNIVERSITY OF LAGOS 2012 – 2016 Bachelor of Arts in Philosophy

BUSY INTL SECONDARY SCHOOL, ANAMBRA 2006 - 2011

West African Examination Council Certificate

Nigeria Examination Council Certificate

CITY NURSERY AND PRIMARY SCHOOL, ANAMBRA 2000- 2006

First School Leaving Certificate (FSLC)

WORK EXPERIENCE

Energy Guru International Limited

Lekki Phase 1, Lagos

Department: Admin

Designation: Admin Officer Sept 2023 till date

Provide administrative support, answering phone calls and scheduling meetings.

Updating client records, managing employee records, and maintaining confidentiality.

Tracking budgets, invoicing and preparing reports.

Creating and updating office policies and procedures.

Manage the company’s social media accounts.

Maintain supplies inventory, placing orders and ensuring equipment is in working order.

9mobile Nigeria Limited

TIG (Lagos)

Department: - Sales 2020 - 2023

Designation: - Trade Agent

Determine which products are in demand by considering potential customers and how the products will be sold.

Ensure that learning from client engagement is shared with the team.

Create and maintain records for accounts budgeting and contract purpose.

Build relationship with clients and get to know their supply chains.

National Youth Service Corps (NYSC)

Lekow Associate Nigeria Limited, Ikeja Office

Department: - Customer Service 2018 - 2019

Designation: - Customer Service Officer

Respond to customer inquiries via phone, email. Social media and chat.

Resolve customer concerns and escalate issues to appropriate departments when necessary.

Identify customers needs and provide proactive solutions to improve their experience.

Collect customers feedback and record customer interactions and feedback in the CRM system.

Collaborate with team members to share insights and develop better processes.

TRAININGS/CERTIFICATIONS

SAP- Systems Applications and Products

Stardom-Structured Approach to Record and Document Management

HOBBIES

Reading, Travelling and Meeting People

REFERENCES

Available upon request

Contact this candidate