Human Resources Customer Service

Waqas Anjum.

House # **, Street no **, F-**/*, Islamabad, Post Code 44000 • +923**-******* •

**************@*****.***

EDUCATION.

M.S in Management, International Islamic University, Islamabad Pakistan January 2016

Master of Business Administration, International Islamic University, Islamabad Pakistan August 2010

SUMMARY OF SKILLS.

Management Skills: Leadership, Planning for Project management, Coaching, Negotiating, Empathy, Communication, Problem solving, Coordination, Organization, Conflict resolution, Strategic thinking, Public speaking, Logistics, Technical knowledge, Networking/outreach, Collaboration, Execution, Decision making. Interpersonal: Exceptional customer service skills, Executes tasks timely and with great quality, Ability to multi-task independently and on a team; cross-functional teamwork, Excellent written & oral communication skills. Ensures all procedures and guidelines adhere to company polices, Passionate and driven; demonstrates great desire to learn and excel, Strong analytical and problem-solving skills across multiple platforms. Administrative: Client Resolution, Human Resources, Inventory Management, Training, Management of Office Administration, Strong organizational and time management skills, Great attention to detail and accuracy, Executive Support, Accounts Receivable Recovery, Research and Analysis, Payment Processing. Languages: Fluent in English, Punjabi and Urdu.

EMPLOYMENT HISTORY.

Manager Administration: Spectrum Engineering & Pvt (Ltd) - June 2018 – Present.

• Direct/Screen business exercises of the organization.

• Plan, coordinate and deal with every managerial technique and framework.

• Guarantee the smooth and satisfactory progression of data inside the organization.

• Oversee office organization capabilities and enormously worked on the general effectiveness of the administrative center.

• Foster superior methods to boost productivity and client care endeavors.

• Screen cost and costs to aid spending plan readiness.

• Presenting the costs in on important heads.

• Arrange and supervise other office exercises

• Stick to policies, regulations and stay up to date with every authoritative change and business advancement.

• To liaise really with partners across the offices.

• Organize endorsement of skilled expert for proposition got from staff

• Arrange approval of competent authority for proposal received from staff.

• Perform any other assignments and projects as and when required/delegated by the competent authority.

Administrative officer & HR Associate: Spectrum Engineering & Pvt (Ltd) December 2014 – June 2018

• Maintained employee data and kept updated accounts of all employment records. Ensured confidentiality of all personnel, office, and employment records

• Administered payroll information, compensation materials, and benefits programs. Supported daily operations of busy human resources department.

• Prepared memos, invoice letters, and other documents as needed. Filed and retrieved corporate records, documents, and reports. Researched and conducted data to prepare documents for review and presentation by board members, committees, and executives.

• Organized, announced, and scheduled monthly training sessions for staff. Aligned speakers, scouted physical training locations and sites for trainings. Established training guidelines and performance expectations for employees. Created monthly evaluation forms, questionnaires and other charts used to analyze new employee performance

• Oversaw coordination of employee recognition programs and made recommendations for enhancements. Updated and edited position descriptions. Procurement Assistant: Spectrum Engineering & Pvt (Ltd) – February 2011 - December 2014

• Devise and use fruitful sourcing strategies.

• Discover profitable suppliers and initiate business and organization partnerships.

• Negotiate with external vendors to secure advantageous terms.

• Approve the ordering of necessary goods and services.

• Finalize purchase details of orders and deliveries.

• Monitor stock levels and identify purchasing needs.

• Research potential vendors.

• Track orders and ensure timely delivery.

• Update internal databases with order details (dates, vendors, quantities, discounts)

• Conduct market research to identify pricing trends.

• Organized and Maintained project and departmental files. Achievements:

Outstanding employee of the year from Spectrum Engineering PVT (LTD) - 2014.

• One of the greatest awards bestowed for individuals who continuously exhibit exceptional performance. Reference.

Available on request.

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