Customer Service Support
Resume:
847-***-**** ■ **********@*****.***
Experienced administrative and customer service professional, seeking a position that will enable me to use my strong communication and organizational skills, customer service background, and my cooperative attitude to enhance customer experience & maximize efficiency.
Skills
Customer Service
Logistics & Order Tracking
Organizational Skills
Microsoft Office
Oracle
Order Entry
Inventory Management
Relationship Builder
Remote Point of Sale
Stellent
Expediting
Inside Sales
Account Management
Syspro
PeopleSoft
Experience
Customer Support 11/2020 -Current
Steven Sims/At Properties
Manage Realtor appointments for showings and meetings.
Collect documentation on client listings and updating in computer system.
Communicate with Realtor daily, scheduling client’s appointment.
Follow up with Clients and assist Realtor to prepare presentations for clients and associates.
Customer Service
MinXray 09/2019-11/2020
Quote pricing on Portable x-ray units and parts.
Building systems into Syspro using serial numbers and components.
Invoicing of all sales orders emailed by customers.
Running of all reports through Syspro.
Responsible for all mail and incoming checks.
Uploading daily credit card reports through Syspro.
Preparing all trade shows and ordering booth set up supplies.
Ordering of all supplies through Quill.
Customer Support 10/2017 -09/2020
Coldwell Banker Realtor
Manage Realtor appointments for showings and meetings.
Collect documentation on client listings and updating in computer system.
Communicate with Realtor daily, scheduling client’s appointment.
Follow up with Clients and assist Realtor to prepare presentations for clients and associates.
Claim Specialist 09/2016- 09/2017
Concentrix Consulting Company Milwaukee, WI
Met customers at designated dealerships to conduct transactions & ensure all paperwork was completed
Completed titling and registration of new vehicles and submitted all completed paperwork to clients
Managed inventory of vehicles until picked up by transport carrier company or surrendered
Conducted physical inspections of reacquired vehicles to ensure condition and accuracy of pricing
Produced vehicle condition reports and digital photos to ensure customer received accurate compensation
Acted as a point of contact for the transport carrier company, saving dealership storage and insurance fees
Customer Service Specialist & Account Manager 04/2016- 08/2016
Woodland Foods Waukegan, IL
Worked with business partners to process customer orders in a timely fashion to increase sales volume
Converted metrics from kilos into pounds to process orders correctly and accurately
Input orders into computer system and suggested additional items for larger profit margins
Handled specialty accounts and purchase orders and worked with shipping to minimize process time
Spoke with customers over the phone to confirm orders and set up accounts
Notated and logged calls and orders into computer system for consistency, efficiency and follow through
Sent out samples to customers prior to sale in order to reduce returns
Customer Service Lead 06/2008 – 12/2013 Viva Beads & Clay Jewelry Collections Northbrook, IL
Printed purchase orders for wholesale and specialty accounts through sales order entry tract
Verified customer orders, processed return merchandise authorizations and resolved credit issues
Established new accounts and closed all sales by adding on products to complete collections for customers
Assisted customers in product selection and set up new client accounts for annual catalog.
Ensured customers had correct logos and color coordination on purchases and materials
Processed all EDI orders from specialty store accounts and followed up with customers for product add-ons
Inside Sales Rep
Sweet Deal/Sports-Cards & Mem. Northridge, CA 10/2006 - 05/2008
Called on accounts across the U.S. from home office managing 100+ customers, increasing productivity on each call.
Traveled to corporate office in CA for product information meetings and allocation updates on future products.
Managed all pre-ordering, invoicing of purchase orders and customer service issues to customers’ satisfaction.
Exceeded all existing goals and expectations with sales over $2.5 million a year increasing overall profit for the company.
Inside Sales Representative
Coin Builders/Sports-Cards & Mem. Wisconsin Rapids, WI 04/1996-09/2006
Managed a customer base of 500+ accounts including all retail and wholesale divisions.
Initiated contact with accounts daily including reopening dormant accounts bringing back lost profits to the company.
Expedited all pre-booking on future products on a weekly basis which resulted in instant profits for the company.
Retrieved all customer invoicing and labels, plan-o-gram set-ups and all other customer service issues in a timely manner.
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