Customer Service Data Entry

Richard DeCastro II

**********@*****.*** 727-***-****

The Palms of Largo

Regal Palms

Receptionist

September 2021 - May 2022

Receptionist Essential Job Functions Duties and Responsibilities

Administrative Functions

Greet visitors, residents, and vendors in a courteous and professional manner.

Identify visitors and direct to appropriate location. Process and record visitor information as defined by the community.

Answer the telephone, determine nature of call, and direct caller to appropriate individual or department.

Respond to requests from within the community; identify and locate appropriate personnel.

Maintain resident information by name and room number, eligibility to receive calls, emergency phone members of oncall personnel, department extensions, key personnel, etc.

Exercise discretion in releasing information so that confidentiality and privacy are maintained. Information must be stored in a safe and secure manner at all times.

Identify security concerns and notify supervisor or proper authorities.

Effectively communicate facility policies and procedures to visitors, staff and vendors.

Assist with administrative duties which includes, typing, copying, filing, posting accounts, sorting mail, ordering supplies and repairs.

Provide support for other business functions that may include marketing, information and tours.

Maintain a work environment that is clean and presents a professional image.

As appropriate, document and resolve concerns or relay to the appropriate staff.

Ethically and responsibly conduct small monetary transactions for ticket sales, etc.

Attend and participate in service training programs to meet state and federal requirements.

Temporary Agencies

Various Titles

April 2017-Present

●A/P- Flynn Management

●Data Entry- Bill2Pay

●Assembly- American Tool & Mold

●Customer Service- National Exemption Service

●Office Assistant

CITY OF CLEARWATER -PARKS & RECREATION DEPARTMENT

ACCOUNTING TECHNICIAN

JUNE 2015 – MARCH 2017

●Responsible technical accounting or complex independent bookkeeping work in maintaining accounting records; performed under general supervision.

●Responsible for supervising the maintenance of accounting records and controls of funds disbursed or received, and for preparation of such financial data as required for effective management of fiscal affairs.

●Work requires the exercise of considerable independent judgment and use of acquired knowledge and skills in the performance of broad technical accounting functions.

Duties and Responsibilities:

●Prepare and maintain journals, ledgers, accounting databases, or other records/ books depending upon area of work.

● Prepare periodic financial and statistical statements, reports, and tabulations.

● Prepare trial balances.

●Audit accounts in accordance with agency policies within a department.

●Reconcile, classify, and record daily receipts and disbursements into journals.

●Total and balance monthly subsidiary records; reconcile bank statements; maintain cash receipts journal; prepare records for computer.

●Gather information needed for purchase orders, billing statements, invoices, etc. by telephone, memos, letters, or personal visits to various agents.

●Prepare purchase orders, record vendors in automated file, prepare bid documentation and tabulate results, or calculate cost of inventories.

●Audit and compute payrolls, compile reports of taxes, insurance, retirement, and social securities.

●Prepare daily reports, bank balance reports, insurance reports, and related material.

●Prepare payrolls and maintain associated records.

●Enter employee status data for control purposes. Compute and maintain records of pension amounts.

●Gather information needed to verify and correct billing statements, invoices, etc., of the most complex nature.

●Perform related work as assigned.

CITY OF CLEARWATER-PLANNING & DEVELOPMENT DEPARTMENT

DRT II

MARCH 2003 – JUNE 2015

Responsible, intermediate level customer contact and office work supporting Planning and Development Services Business Activities, Including permitting and occupational licensing,

●The preparation of special administrative projects and responding to external and internal customer inquiries and service requests requiring the application of critical thinking ability and specialized knowledge of customer service operations.

●Duties require in-depth knowledge of department and customer service policies and procedures, a demonstrated proficiency in communicating professionally with customers, and a problem-solving orientation toward efficient completion of customer-initiated requests or special projects as requested from management or other City departments.

●Work is performed under administrative direction, with independent judgment and a high degree of responsibility in carrying out assignments within the framework of established policies and specific job performance measures.

Duties and Responsibilities

●Performs duties that require detailed knowledge of policies and procedures of occupational licensing and permitting intake and issuance on a repeated basis with minimal error.

●May be assigned to various functional areas involving telephone, radio, in field, or counter customer contact, billing and cashiering, or general and advanced level office work. Researches, gathers and evaluates data relating to operations, practices, techniques, and process areas of critical concern to a functional area of Planning or Development Services including permit plans, stop work orders, zoning, census, property ownership and legal descriptions, and City codes.

●Coordinates transactions between areas or City departments to respond to internal and external customer inquiries and requests for service. Responsible for special projects and providing specialized expertise within a functional area that may require knowledge of and interaction with other City departments to provide quality service delivery.

●Responds to and resolves customer complaints and other correspondence in a timely, professional and appropriate manner.

●Utilizes various computer applications to formulate, enter, and analyze data and to prepare ad hoc reports as requested.

●Performs related tasks as assigned.

Essential Functions:

●Essential Function(s): Responsible, intermediate level customer contact and office work supporting Planning and Development Services business activities, including permitting and occupational licensing, the preparation of special administrative projects and responding to external and internal customer inquiries and service requests requiring the application of critical thinking ability and specialized knowledge of customer service operations.

RESTAURANT EXPERIENCE:

The Palms of Largo - Server

Regency Oaks - Main Dining Room - Prep Cook & Expo

The Tavern - Cook All Menu Items

Tampa Bay Downs - The Silks Bar & Grill - Cook All Menu

Items

The Sky Terrace - Prep & Sandwich

Station

Extreme Pizza - Prep & Cook All Menu Items

Pizza Hut - Prep & Cook All Menu Items

Wendy's - Line Cook

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