Customer Service Representative
Resume:
Ashley Harmon
Conyers GA *****
****************@*****.***
Professional Summary
Pursuing my passion and career in perfect customer service and satisfaction of all clients! Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Vimo Inc-Remote
August 2024 to February 2025
• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels Customer Care Coordinator
Continuum Global Solutions-Remote
March 2024 to June 2024
• Answer inbound calls from customers and address questions & concerns
• Provide information about their insurance coverage & benefit plans
• Resolve concerns to simplify their healthcare experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types when business needs change & flex support in those areas Server
Smokey Bones Bar & Fire Grill-Lithonia, GA
October 2023 to March 2024
• Taking guests' orders
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s - for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station - including pre-bussing & table maintenance.
• Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans. "
Ambassador/CSR
Activus Connect-Lithonia, GA
December 2022 to April 2023
• Responding to calls, emails, or chats from customers who have questions.
• Assisting with website or application related issues.
• Answering questions regarding products or services the customer may have.
• Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
• Transferring data from documents into the client's system.
• Making outbound calls to collect customer information missing from applications as needed.
• Additional duties as needed, to be discussed during your interview. Server
The Cheesecake Factory-Atlanta, GA
January 2022 to April 2022
• Cleared tables
• Checked on guests frequently
• Served food
• Took and memorized orders
• Greeted guests
• Handled a high volume of customers regularly
• Worked at a restaurant
• Processed transactions
• Cleaned and sanitized restaurant
Customer Service Representative
PSCU-Atlanta-GA
June 2021 to October 2021
• Provided assistance to clients
• Answered phone and assisted clients with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
Customer Service Representative
Amazon.com-Lithonia, GA
May 2020 to January 2021
Serve as the first point of contact for questions related to COVED absences, pay, policy, etc. with a high degree of accuracy and empathy
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
• Build customer trust through empathetic personalized conversations
• Work cross-departmentally with a teammate first approach
• Receive queries via phone, email or chat and log contacts into the shared service case management system
• Maintain a high level of responsibility and accountability to being punctual and adhering to an assigned schedule
• Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes CSR - Customer Service Representative
Delta Dental-Alpharetta, GA
September 2019 to November 2019
Provide extremely, accurate customer service to every customer with or considering Delta Dentals Denis try Health
Insurance
• Provided assistance to clients
• Answered phone and assisted clients with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Customer Service Representative
CGS Inc-Atlanta-GA
June 2019 to August 2019
• Third Party Call Center Agent for phone company Sprint.
• Answer inbound calls regarding customer accounts and product services.
• Obtain information from customer by phone regarding orders for installation of services, turning off/on services, account information changes and/or billing inquiries.
• Handle and resolve customer complaints.
• Provide information to potential customers interested in opening accounts for various utilities and communication services.
• Update and document information in database
• Responsible for troubleshooting applications
• Responded to inquiries and issues
• Collected and documented orders
• Resolved customer issues
• Managed customer accounts
Call Center Customer Service Representative
Concentrix-Chattanooga-TN
August 2018 to June 2019
• Customer support for FedEx customer all throughout the United States.
• Ability to prioritize daily tasks to utilize time in an efficient manner
• Handle both inbound and outbound calls from customers regarding their parcel pickup, delivery and tracking information
• Offer solutions to basic customer issues
• Maintain a basic knowledge of client products and/or services
• Use decision support tools to respond to common customer work/service order inquiries and requests
• Communicate effectively with individuals and teams in the program in order to ensure high quality and timely expedition of customer requests
Customer Service Coordinator
Food City-Chattanooga, TN
May 2017 to January 2018
• Handling customer questions or requests.
• Processing phone orders, entering data into a computer and preparing invoices.
• Providing the status of product orders or services.
• Train all new employees from level 1 to exceed customer service expectations. Server
Applebee's-Stone Mountain-GA
April 2014 to August 2015
• Taking guests' orders
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s - for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station - including pre-bussing & table maintenance.
• Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans. "
Education
High school diploma
Stephenson High School - Stone Mountain, GA
August 2009 to May 2013
Skills
• Customer Support
• Customer Service
• Mac OS
• Cash handling
• iOS
• Microsoft Powerpoint
• Desktop support
• Microsoft Office
• Sales
• Organizational skills
• Communication skills
• Call Center
• Cold Calling
• Account management
• Retail sales
• Technical Support
• Microsoft Word
• Live Chat
• CSR
• Account Management
• Customer Care
• Microsoft Outlook
• Microsoft Excel
• Food Handling
• Time management
• Credit Union
• English
• Technical support
Certifications and Licenses
Driver's License
Contact this candidate