Technical Project Manager - Technology Product Management

Name: Maria L.R.

Location: Berkeley, CA *****

EMAIL: **.**.**********@*******.***

High Level Profile

10+ years Project Management & Program Management experience, can drive, coordinate, manage several projects at the same time, deliver quality, on time & budget end-to-end results

Self-starter, well-organized, concise verbal & written communications

Plan & Lead initiatives, define scope, analyze gaps, cost, mitigate risks, document framework, develop solutions, continuous process improvements

Up to 30 Projects Managed Simultaneously, $6M +/- Budgets, 30+/- Resources, Various Durations

Consistently communicating status to Teams, Management / VP / Executive / C level stakeholders & sponsors with integrity, update & distribute executive status reports, manage expectations, facilitate frequent status meetings

Successful projects on schedule, efficient quality management, achieve customer satisfaction

Technology Product Industries

Financial Services, Government, Health Care, Non-Profit, Pharmaceutical IT, Consulting, Hardware, Software, Telecommunications, Wireless

Functional

Lead End-to-End Planning, Change Control, Governance, Cross-Functional Teams, Implementation

Gather requirements, establish, produce & synchronize detailed MS project plan schedules

Set key milestones, phases, tasks, resources, duration, dependencies, hand-offs, start & finish dates, allocate resources

Build framework - dashboards, diagrams, process flows, presentations, status, metrics, workflows & ad hoc reports

Project & Portfolio Management tools, MS Office O365, Excel, Planview, PowerPoint, Project, SharePoint, Visio, Word

Complete gap analysis, business case, project charter, obtain executive & change board approval, hire resources & staff

Drive initiative, own delivery, procurement process, contract review, negotiate & purchase products, equipment & services

Manage vendor selection, acquisitions, statement of work, solution deliverables, service delivery, alliances, partners

Direct project kick-off meetings, presenting approach, strategy, value add solutions, goals

Document current scope specified as in scope included & resent out of scope excluded with accuracy

Reviewed plans, issues, risks, cost, process flows, topology, diagrams Communicate performance metrics expectations, decisions, approvals, timeline sequence, expected outcomes

Set clear roles with responsibilities to ensure accountability

Engage collaboration, participation, secure acceptance buy-in & negotiated conditional approval

Log activities, finalize in scope project documentation, meeting minutes, status reporting, viewed in project collaboration space

Building Technical & Non-Technical teams, managing 30+/- internal & external Business, Financial, Operations, Vendors Balance workload, hire & assign Global Technical & Business resources located in multiple time zones

Driving entire life cycle of numerous complex projects simultaneously Control scope, costs, change, financials, benefits realization, profit & loss

Lead User Communications, User Acceptance Teams Participation, Test Planning, QA acceptance criteria, Complete Testing

Manage $6M+ budgets, reduce cost, monitor & track delivery

Solve problems, handle escalations, compliance, conflicts, issues proactively

Measure progress, report KPI performance metrics & status to teams, management, executive stakeholders & sponsors

Effectively exceed customer expectations, service level agreements Accomplish on time delivery, lessons learned, knowledge transfer, secure signoff, closure

Management, Skills, Responsibility, Titles, Domains, Interests, Accountable for Key Initiatives in Scope:

* Big 4 Partner Deloitte Technology Consulting Accenture & IBM *

* Advanced Technology Program * Accelerate Delivery of Complex Projects * New Technology Product Launch / Release *

Keywords:

ACI Application Centric

Active Directory Services AD VD

Adobe tools

Advise Consult with Colleagues Peers

AI Artificial Intelligence Predictive Generative

AIP Application Infrastructure Provider

Alliance Partnership BP Business Partner

Analysis & Design

Analytics

Apache Hadoop Tomcat

API Application Programming Interface

Apple Pay * Android Pay

Application Design Development Deployment

Application Migration

Applications Service Provider ASP

Assessments

Audiovisual AV

AutoCAD

Automation

B2B B2Bi B2C B2E

Bachelor’s Degree or Relevant Training / Equivalent Experience / Certifications Back Office Systems

Backup Restore Archive Recovery Retrieved

Banking Mobile Payments POS Retail & Wholesale BCP Business Continuity Planning & Service Continuity BIDM

Big Data

Billing

Brocade Products

Brokerage

Budget Management

Business Plan

Business Process

Business Requirements & Analysis

Business Solutions

BYOD Bring Your Own Device

Call Center Technology * Contact Center

Capacity Planning

Capital Projects & Budgets

Category Catalog Management

Central Repository * Work Space

cGMP 21 CFR Part 11 ERES IEC 62304 Device Quality 820 Quality Validation DQ IQ OQ PQ Change Control * Change Management

Check Point Software

Circuit Wiring Cabling HVAC UPS Rack Power Fiber Optics Switch Conduit Installs Cisco Products - Routers Switches VoIP Unified Communications TelePresence WLSE CiscoWorks CISO Audit

Citrix Access Gateway XenServer XenApp XenDesktop Metaframe Services Nfuse CSG Citrix Podio

Client Server

Client Surveys & Feedback

Cloud Services Public Private Co-Location

Clustering * Clusters

COBIT

Collaboration

Commence New Computing Technologies Utilization

Common Services

Communicate

Communications Management

Community Connect Common Shared Services

Company Business Expansion

Compatibility & Interoperability

Complex Projects

Compliance

Computer Hardware

Computer Operations

Computer Software

Conference Calls Event Session WebEx Zoom Skype Slack Configuration Management

Conflict Management Resolution

Consensus Building

Construction - IT Infrastructure Facilities & Remodeling Consulting Services * Big 4 * Client Facing * Customer Focused Consumer Privacy Rights Act CPRA CCPA California

Consumer Products & Solutions

Content Management

Contingency Planning

Contract Management * Contract Negotiations * Supplier * Terms & Conditions Corporate IT

Corporate Real Estate CRE

Cost management * Cost Benefit Analysis * Cost models * Spend / Cost Savings * Expenses COTS Products & Tools - Commercial off the shelf

CPDEP

Credit & Debit Card * Payments * EMV

CRM - SAP Salesforce Oracle

Cross-Functional Cross-Organizational

CSV Computerized System Validation SOP Standard Operating Procedures GMP Good Manufacturing Practices Customer Care

Customer Relationship Management

Customer Service Operations Contact Call Center

Customized Enhancements

CVS PVCS

CXO CTO VP SVP CIO CFO Board Partner on Highly Visible Projects Cybersecurity

Daas

Dashboards Roadmaps White Papers Release Notes Workflows Diagrams Pivot Tables Data Center - New * Build * Consolidate * Decommission * Optimization Data Center Migration Consolidation Expansion

Data Communications & Voice Communications

Data integration

Data Loss Prevention DLP Replication Protection

Data Management & Data Quality

Data Migration

Data Mining

Data Privacy

Data Security

Data Warehouse

Database migration

Database Upgrade

Day to Day Management

D-Commerce

Department Head Managerial

Dependencies Interdependencies

Deployment

Dev Ops

Developing & maintaining standards policies and procedures Devices deployment

Director VP C-Level - Stakeholder & Sponsor

Disaster Recovery DR Disaster Recovery Plan DRP & Contingency Planning Distributed Scalable Architecture

DMAIC Define Measure Analyze Improve Control

Due Diligence

E2E Inception to Completion

E-Business

E-Commerce * eCommerce

E-Fax RightFAX

Efficiency

EFT ACH

EHR EMR PHR IHE HIE HIX

E-Learning LMS

Electronic Medical Records EMR

EMC RecoverPoint

Engagements - Servicing each Account on Fixed Price - Time & Materials - Approve Payroll / Timesheets - Travel & Expenses Engineering Services

Enterprise Operations

Enterprise Services

Enterprise Software

Enterprise-wide projects * Medium to Large-Scale Projects E-Payments

EPIC Health Care Applications Software - Various

E-Procurement

Equipment Installation Defect & Diagnostic Testing Maintenance ERP Enterprise Resource Planning & Implementation

Error tracking

Event Logging & Management

Executive Support

F5 Networks

Facebook Meta

Facilities Floor Plans / Projects Facility - New Build-Out Move-In Remodel Move Out Relocate Decommissioning & Closure FAQs Frequently asked questions

FDA GxP QMS EQMS Trackwise

Feasibility Viability Achievability analysis

Fees

Field Operations

Finance Accounting

Financial Products Deployment (From Concept to Operational Support) Financial Services

Financials Budgets Finances Reported

Flexibility / Adaptability / Thrive in fast paced environments / Calm under pressure Fluent English

FMS Financial Management System

Forecast Budget vs Actual Reconciliation

Formal Acceptance

Fortune 500 Company experience * World-class organizations FP&A Financial Planning & Financial Analysis

Frame Relay MPLS

Funding Approval Process

GAP Analysis

GBLA Gramm Leach Bliley Act & FFIEC

GDPR General Data Protection Regulation

General Ledger

Generalist

Global Banking

Global Enterprise Technology Operations Project Manager Global IT Project Management

Global Security

Global Supply Chain SCM

Google Tools Sheets

Green Energy Technology - LEED Gold Certified Building & Data Center Facilities - Climate change GUI Graphic User Interface UI

Guidewire Policy Claims Billing modules

Hardware Installations

Hardware Laptop Workstation Desktop Server Configured Image Patch Upgrades Updates Install Moves Hardware Software Installs Upgrades

Health Care

Health Services Payer & PPO Preferred Provider Organization Health Systems

Healthcare IT HIT

Help Desk / Service Desk * Ticket Queues Technical Support Helping Others Supporting HR - Accommodation Automation Tools for Sight and hearing-impaired employees High-Tech Availability Reliability

HIM Health Information Management

HIPAA

Hiring * Recruiting Staff & Resources

Hospital Clinic Medical Center

Hosted Products & Services

HRIS HRMS HCM Benefits ADP Human Resources Management HR Projects IaaS ITaaS IT & Infrastructure as a Service

Identity Governance Lifecycle & Access Management RSA IGL IDM IAM RBAC Role Based Access Control IHV ISV Independent Hardware Software Vendor

IM Instant Messaging

Imaging * Image capture

Implementation Manager

Incident Management

Influence / Negotiation / Coach / Collaborate

Informatics

Information Assurance

Information Security InfoSec

Information Systems IS

Information Technology * IT

Infrastructure Program Manager - Management

Infrastructure Project Manager

Infrastructure Services

Innovation Product Management

Insurance Policy & Claims - Guidewire * BillingCenter * PolicyCenter * ClaimCenter Integrated Project Execution Realistically Execute successful finish Integration Management

Interfaces

Internet Intranet Extranet Browsers Search Tools Inventory Asset Management Systems

IoT

IP Telephony

ISP Internet Service Provider

IT Controls & Governance Compliance

IT Operations ITO ITOM

IT Planning

IT Process

IT Product Manager Product Management

IT Program Manager

IT Program Manager Program Management

IT Project Manager

IT Project Manager Project Management

IT Rationalization

IT Services

IT Transformation

Iterative Process

ITIL Foundation - IT Infrastructure Library * ITSM IT Service Management ITPMO

IVRU CTI ACD Voicemail Audix

Java J2EE JSP JIS Java Beans JVM EJB JavaScript

Jira Core

Kiosk

Lab Facilities

LAN WAN VLAN MAN SER NER

LBaaS Load Balancers

Lead Project Manager * Principal Program Manager

Learning Training & Development LMS

Legacy Systems Upgrade - New Systems Replacement & Legacy Systems Retirement Liaison between Business & IT

Licensing EULA End User License Agreement

LIMS LIS Empower Atlas

LinkedIn

Linux

Livelink

Localization * Globalization * Modernization

Logistics

Mainframe

Maintain Maintenance & Support

Manager Supervisor - Hire / Fire / Train / Delegate / Lead / Reviews / Incentives Manager - IT Projects

Map As is Now - To be Future State of Initiative

Marketing SFA SI eMarketing

Master Data Management MDM

Master Plan

Matrix Management

Meetings Agendas - Presentations - Slideshows - Status Minutes - Calendar Attendees - Issues - Decisions - Action Items Member Subscription Services

Merchant Financial Services

Merger & Acquisition M&A acquired Re-Organization Consolidation Transformation Transition Relocation Methodologies Techniques Best Practices

Metrics KPI Key Performance Indicator RACI

Microsoft .NET

Microsoft Office O365 M365

Microsoft Outlook

Microsoft PowerPoint PPT Excel Word Visio SharePoint Microsoft Project Server

Middleware

Migration

MIS Management Information Systems

Mobile Technologies

Mobility Solutions

Money Wire Transfer Systems * Swift

Motivated

Movers

MPP Microsoft Project Plan

MS Excel Spreadsheets * Plans * Pivot Tables * Issues Tracking * Formulas MS Office 365

MS Project

MS SharePoint

MS Visio PowerPoint

MS Word

MSA Master Service Agreements

MSP Managed Services Provider

Multimedia

MySQL

Network & Telecommunications

Network Operations

Non-Profit

OBS Organizational Breakdown Structure / WBS Work Breakdown Structure / GANTT Office Moves * Reorganization * Relocation - Corporate & Remote Onboarding / Offboarding

Online Banking

Operations Manager - Management

Optimize Performance & Scalability

Oracle Database DBMS RDMS

Oracle EBS R12.X

Oracle Enterprise Manager - Cloud Management Solution Oracle WebLogic

Organization & Administration

Organizational development

OS Win Windows IBM AIX - z/OS - SUN / Oracle Solaris - UNIX - HP - Linux Outsourced Services

PaaS XaaS

Packaged Application & Software

Patient Financial Services

Payment Transaction Processing

People Staff Management - Hire Fire - MBO Review on Merit - Pay Increase - Promote Pharmaceutical

Phase gate review & approval

Physical Access Security - Keys Lockbox Card Keys Biometric - Asset protection Planner / Timelines

Planning

Planview Oracle HP Clarity Asana Smartsheet

Platform Upgrades

PMaaS Project Management

PMI PMBOK

PMM Project Management Methodology

PMO EPMO PPM QMO GPMO

PMO Process Development

POC Proof of Concept

Policies - Procedures & Standards

Portal - Multiple

Portfolio Planning

PPM EPPM Project Portfolio Management

PPMC PPM tools

Practice Management Client Services Client Facing Preventive Maintenance

Print Server Refresh & Print Services

Prioritize work * Re-Prioritize

Problem Management * Issues Management

Problem Solver * Analytical thinking

Process Improvements BPM BPR

Process Manager

Processed Engineered Mapped

Procurement & Purchasing

Product Launch - Upgrades - Enhancements - Refresh Product Operations Manager - OEM

Product Overview * Release Notes * White Papers * Quick Reference Guides Production Cutover Implement Go Live

Productivity

Profit & Loss P&L

Program Manage & Oversee Portfolio of projects

Program Management

Program Manager - IT

Program/Project Manager

Programs Delivery

Project Closure Lessons Learned Knowledge Transfer Quality Audit Project Controller

Project Coordination * Coordinator * Group Facilitation * Liaison Project Execution - Close - Lessons Learned - Knowledge Transfer - Trained Project Initiation

Project Leadership & Transparency

Project Life Cycle execution for each initiative

Project Management

Project Manager - Implementation

Project Planning CP Critical Path Process Tools

Project Schedule

Project Scoping & Objectives

Project Segments

Proprietary

Protocols

Prototype Design Development Beta Pilot Dry Run Real-time Simulation Failover & Fallback Provisioning

Purchasing Pricing Negotiating Legal Quotes Purchase Order PO Ship AP AR Invoices QM Quality Management * QC Quality Control * QOS Quality of Service Quality Assurance Planning & Testing QA Release Management RAD

RASIC Responsible Accountable Supported Informed Consulted Real Estate Relocated Facilities & Office Moves CRE Corporate Real Estate Re-Designing Re-Engineering

Regulatory Compliance

Release Manager

Relocation Project Manager

Remediation

Remedy ServiceNow IT Service Management BMC Configuring Mgmt Marimba Replacement of end-of-life hardware & software applications & security Replacement of Systems Software Hardware Applications Vendors Services Contracts Requirements - Elicit & Receive

Research & Development R&D

Research Emerging Technologies

Resolve resource constraints

Resource Leveling

Resource Management / Resourcing

Restructure / Restructuring

Results Oriented

Resume reviews & selection

Return on Assets ROA

Return on Investment ROI Total Cost of Ownership TCO Revenue Cycle Solutions

RFP RFQ RFI RFC Request for Proposal Quote / Bid Information Comments Risk Assessment & Mitigation

Risk Management - Identify / Analysis / Mitigate / Respond RMA Return Maintenance Authorization Return Merchandise Authorization Rollouts - Local Regional Multi-State Domestic National Global International EMEA Worldwide Root cause analysis & reporting

SaaS Software as a service * Storage as a service

Safety Procedures

Sales & Marketing Support

SAP - Various

SAS 70 SSAE 16 18

Scale Follow up & Improve Best Practices Apply Process & Methodology Scope Management

SCRUM

SDLC Waterfall PMBOK Agile Six Sigma ITIL

Search SEO SEM

Security Preventative Measures - Discover & remediate before outage Security Risk - Intrusion Detection Alerts – Process Response Procedures - Escalation - DMZ - Firewall - IDS Upgrades Security Systems - Identity Access Management IDM IAM - Encryption - Authentication - Logical & Physical - Biometric Security Vulnerability Assessment - Virus - Hacker - Fraud - Compliance - Network - ATO Account takeover - breach Senior Project Manager

Server Refresh Upgrade Consolidation

Service Level Agreements SLA SLM OLA

Service Operations

Service Requests

Shared Services

Single Sign-on

Site planning & improvements

Site Surveys

Six Sigma

Smart Cell Phones &Tablets

SOC Security Operations Center - Verizon IBM Cisco Symantec - Broadcom Social Media

Software & Systems Development & Analysis

Software analysis

Software Deployment

Software Install * Customization

Solved Business Problems Fast

Space Planning

Specialist

SPI / PII Sensitive Personal / Personally Identifiable Information SPOC Single Point of Contact

Sponsor Executive Stakeholder Management

SQL Server

SSO Shared Services Outsourcing

SSO Single Sign-on & Token

Staff Augmentation * SOW / VMS / Applicant Tracking ATS / Bill / Invoice Staff Development * Recruit Talent / Interview / Offer Base Bonus / Hire / Fire / Train / Lead / Promote / Evaluate Staff Management / Line Management / People Management Staff Payroll Administered

Stakeholder Management

Statement of Work SOW Master Consulting Agreements MCA Exhibits Proposals Estimates Status reports Comprehensive Financial Reports

Steering Committees * Stakeholders

Storage SAN NAS EMC NetApp Hitachi Sun

Strategic * Tactical * Operational Readiness

Strong PM Skills - Expert

Subject Matter Experts - SME

Sun Identity Manager Oracle Identity Manager OIM

Supervisor / Supervisory / Supervision / Supervise / Supervising / Oversee Surveys Reviews Feedback

Systems Design & Systems Development

Systems Integration

TAM Technology Asset Management

Task Management - Delegate / Assign / Track / Monitor / Coach / Mentor / Lead TCO ROI

Team Leader

Technical Product Manager

Technical Program Manager

Technical Programs

Technical Project Manager

Technological Capabilities

Technology Product Manager

Telecommunications Network Wireless

Telephony

Test planning

Time Management

Topology

TPV Third 3rd Party Vendors

Training * E-Learning * LMS * Learning & Development Troubleshoot Break Fix Debug Defect RMA Root Cause Analysis Troubleshooting stuck projects - Correct & continue initiative Twitter X

UAT User Acceptance Certify Testing

UI User Interface

Unified Contact Center Enterprise UCCE

Unit Testing Test planning Scripts Regression Testing Performance Benchmark UAT User Acceptance Upgrades Software Hardware Applications OS NOS

Urgent ASAP Important Mission-Critical

User Experience UX

User Support & training - Usability & How to use the tools Validation

VAR Value added reseller * IHV ISV SI Independent Hardware Software Integrator Vendor Relations Vendor Escalating Procedures

Vendor Led initiatives

Vendor Management

Vendor Product Replacement

Vendor Services QOS Quality of Service

Vendor Strategic Sourcing Selection RFI RFP RFQ

Vendor Supplier Relationship

Versions Iterations

Video Conferencing

Virtual Storage

Virtualization & Consolidation VMWARE

VMO Vendor Management Office

VMware Virtualization

Voice & Data Projects - Telecommunications Phones Switches Network & Applications Warranty

Web Applications Website design & usability end user experience Web Infrastructure

Web Services

Webtrends

Wiki

Windows

Wintel

Wireless

Workforce & Workplace Management

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