Customer Service Class B

********@*****.***

THATO MOSHAPA

P. O. Box *****, Gaborone

+267-**-***-***, +267-**-***-***

Date of Birth: 22 June 1982

Nationality: Motswana

National Identity No: 005711713

Class B Driver’s Licence No.: 129364

Marital Status: Single

Languages: English, Setswana

Microsoft Office Packages i.e. Word,

Excel, Access and Outlook

AUTO-mate

Asycuda

Interfront Customs Border Solution

Critical thinking and innovative.

Strong willed and self-motivated

professional.

Ability to meet deadlines.

Excellent oral communication.

Keen to learn.

Planning

Organising

A skilled Management Accountant with an AAT (Intermediate) certification from Gaborone Institute of Professional Studies. Proven ability in producing management accounts, reconciling bank statements, budgeting, and providing accurate and timely financial reporting to management. Strong background in operations management, customer service, and employee training. Exceptional ability to analyze and interpret data, preparing and presenting clear and concise reports. Adept at building and maintaining positive working relationships and effective communication skills. A highly flexible strategic thinker with an exemplary ability to work independently and collaboratively in a team.

Contract Management Logistics Management Facilities Management Sales& Sales

Administration

International Customs

Clearance

Procurement

Claims Management Inventory Management Fleet Management Operations Management Warehouse Management Accounting

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Duties and responsibilities include:

Create and execute operational plans

Implement and execute brand plans

Prepare and distribute progress updates

Hire and train employees

Monitor and manage profit and loss

Expand the business.

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Duties and responsibilities included:

Develop operational plans

Implement brand strategies

Generate progress reports

Recruit and train staff

Manage P and L

Growing the business

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Duties and responsibilities included:

Provide comprehensive service to all existing and new clients Take over workers from new workers where required

Maintain continuous communication with employees and address problems raised

Maintain a system of timorous and up to date submitting and processing of documents

Apply sound financial management principles at all times Adhere to all legislative requirements and handle all legal matters concerning employees

Plan and facilitate appropriate training for supervisors and workers when required

Market and expand APS’s business

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Duties and responsibilities included:

Sales and performance administration for 18 branches (tombstones) Setting and maintain operational standards

Procurement

Budgeting and forecasting

Staff appraisals

Logistics management (tombstones and caskets)

Managing and implementing loss control measures

Contracts management

Identifying group operational trends and shortcomings. Facilities management (Phomolong cemeteries)

2022 - 06

To date

Country Manager

Africa Personnel Services Botswana

2019 - 08

2022 - 06

Acting Country Manager

Africa Personnel Services

2018 - 11

2019 - 07

Operations Officer

Africa Personnel Services

2017 - 06

2018 - 10

Sales, Operations and Logistics Coordinator

FSG Limited

Personal Information

Technological Proficiencies

Skills

Summary

Areas Of Proficiency

Work experience

Mrs Van Zyl

APS Country Manager

Cell: +267-********

Email: ************@*****.***

Mr Ranjit

Finance Manager

Naledi Motors

P.O. Box 356

GABORONE

Cell: +267-*******

Fax: (+267) 317024

Email:

**************@************.**.**

Mr Paul Masie

Chief Executive Officer

Alexander Forbes Botswana

Tel: +267-*******

Mr Basker

Finance Director

FSG

Tel: +267-*******

Email: ******@***.**.**

Fleet management

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Duties and responsibilities included:

Sales and performance administration; generation of sales report, sales comparison to previous months and targets together with evaluations. Procurement (parts, vehicles)

Claims management (vat,rebates,insurance,duty)

Contracts management

Logistics coordination

Facilities management

Supply chain management

Processing of Purchase orders for commercial vehicles, parts and accessories and receiving deliveries.

Fleet Management

Reconciling delivery notes with purchase orders and recording of engine numbers and serial numbers.

Arranging repairs and returns with manufactures and suppliers. International customs clearance, export and import documentation for stock

(vehicles and parts) coming in and out of Botswana. Monthly stock take and physical verification of all vehicles in the warehouse and reconciled to the computer system (Auto-mate) weekly. Liaise with Financial accountant and Dealer Principal frequently concerning the weekly and monthly warehouse reports.

Registration of all customer vehicles purchased with the Ministry of Transport and Road safety.

Updating of stock control book and preparation of warehouse audit pack at year-end.

Maintenance of warehouse petty-cash float and reconciliation. Assisting the Financial Accountant on processing vat claims on exported vehicles.

Maintenance of Log-book for all vehicles on stock and general housekeeping. Ensuring that Security Measures are in place and adhered to in the warehouse. Reporting work in progress to clients and relevant stakeholders. Maintenance of Stores data-base.

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Duties and responsibilities included:

Collections of outstanding debts for the company

Customer liaison

Bank account reconciliations

Cheque requisitions

Maintenance of cashbook and bank reconciliation.

Maintenance of petty-cash float and reconciliation. Ensuring that invoices are matched with delivery notes and local purchase orders before being sent to the financial accountant for payment. Performed accounts payable functions for Organizational expenses. Managed vendor accounts, generating weekly on demand cheques. Fuel management

2005 - 09

2017 - 05

Sales Administrator / Operations / Logistics Administrator Naledi Motors (Gaborone)

2004 - 01

2005 - 08

Accounts Assistant

Pelican Removals (Pty) Ltd (Gaborone)

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-

2002 - 07

2002 - 12

Association of Accounting Technician (AAT) - Intermediate Gaborone Institute of Professional Studies

2002 - 01

2002 - 06

Association of Accounting Technician (AAT) - Foundation Gaborone Institute of Professional Studies

Referees

Education

Contact this candidate