Customer Service Front Office

THERESA CRONIC

**** ****** ****, *************, ** 30046 • 404-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

An accomplished and talented professional with a comprehensive background in customer service representation, medical front office, administrative support, and warehouse operations. Knowledgeable and experienced with receiving trucks, price, power equipment and inventory auditing, and classroom management. Engages in materials preparation, supervision, and one-on-one assistance. Initiated and terminated treatments, assessment of patients, calculated ultrafiltration rates for individual patients, venipuncture, vital signs, accurate documentation during treatment and maintained inventory supply. Resolves conflicts, issues, challenges, obstacles, and problems. Works well independently, remotely, or in a team environment. Delivers outstanding customer service, support, success, and satisfaction. Establishes, cultivates, and manages productive relationships. Proficient with computer knowledge and assisting students.

• Mentor

• Initiative

• Performance-Focused

• Analytical / Accurate

• Solution-Oriented

• Engaging / Multi-Faceted

• Exemplary Communicator

• Detailed / Organized

• Committed to Excellence

PROFESSIONAL EXPERIENCE

Gold Medal Pools/Andy’s Pool Service Atlanta, GA 07/2020 – 11/2024 Accounting Specialist

Worked various positions including handling inventory, uniforms, and technician truck supplies. Implemented a professional working relationship with the repair supervisor to ensure purchase orders were accurate and complete. Worked with account managers to satisfy customer needs. Built relationships and was trusted with customer accounts.

Provided technician check-in and monitored truck equipment supplies.

Tracked technician assigned parts and performed billing / collections

Received orders and tagged customer parts.

Sent invoices, utilized QuickBooks, and conducted monthly purges, Lowes Snellville, GA 08/2013 – 07/2020

CSR IV

Identified and assessed customers’ needs to achieve satisfaction. Built sustainable relationships and trusted with customer accounts through open and interactive communication. Provided accurate, valid, and complete information by using the right methods / tools. Met personal / customer service team goals. Handled customer complaints, provided appropriate solutions and alternatives.

Followed-up to ensure resolution.

Updated records of customer interactions, processed customer accounts, and filed documents.

Took the extra mile to engage customers.

Gwinnett County Public Schools Gwinnett County, GA 08/2006 – 08/2013 Parson Elementary/Craig Elementary

Café/Classroom Assistant

Assisted students with learning activities initiated by the teacher. Monitored students during teacher directed centers. Reinforced directions and skills taught to students individually. Prepared learning materials to use in the classroom.

Recorded any student data correctly by teacher’s request.

Kept a daily positive attitude with children, being sensitive to their needs and kept my integrity. THERESA CRONIC Page 2

Nephron Corp/Ren/Gambro Lawrenceville / Atlanta, GA 11/1992 – 06/1998 Dialysis Technician

Set up and operated hemodialysis machine to provide dialysis treatment for patients with kidney failure. Attached dialyzer and tubing to machine to assemble for use. Mixed dialysate per formula. Primed dialyzer with saline or heparinized solution to prepare machine for use. Transported patient to dialysis room and positioned patient on lounge chair at hemodialysis machine. Recorded patient's pre-dialysis weight, temperature, blood pressure, pulse rate, and respiration rate. Explained dialysis procedure and operation of hemodialysis machine to patient before treatment to allay anxieties. Cleaned area of access, using antiseptic solution. Connected hemodialysis machine to access in patient's forearm or catheter site to start blood circulating through dialyzer.

Inspected equipment settings, including pressures, conductivity, and temperature.

Started blood flow pump at prescribed rate.

Checked venous and arterial pressures to ensure pressures are within established limits.

Calculated fluid removal or replacement to be achieved during dialysis procedure.

Monitored patient for adverse reaction and hemodialysis machine for malfunction.

Recorded patient's post-dialysis weight, temperature, blood pressure, pulse rate, and respiration rate.

Fabricated parts such as cannulas, tubing, catheters, connectors, and fittings, using hand tools. EDUCATION

Gwinnett Technical College, Lawrenceville Early Childhood Education REN Center, Piedmont Hospital Atlanta Hemodialysis Technician Dekalb Technical College Clarkston-EMT-A

Dekalb Community College Business Management

CERTIFICATIONS AND TRAINING

Power Equipment Georgia Paraprofessional

Emergency Medical Technician REN Corporation

Word Information Processing

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