Front Office Night Manager

CURRICULUM VITAE

ANIL KUMAR

***, * *********, ***** **** Delhi -110081

Ph: +91-735*******/ +91-636*******

Email: ****************@*****.*** & ******************@*****.**.** OBJECTIVE

To be the part of successful organization as a professional application & fulfill its interestwith the best of my effort.

EDUCATION AND PROFESSIONAL QUALIFICATIONS :

Passed One Year Computer Operator & Programming Assistant Course from Pusa I.T.I. New Delhi. in 2004 – 2005 with 74.50% marks.

Graduate From Delhi University In History(H) in 2004.

12th Pass From (All India S.S.C.E) In 2001.

COMPUTER SKILLS

Module Being Ms. Word, Ms. Excel, Ms. Power point, KEY EXPERIENCE

The role of a Hotel Night Manager is crucial in ensuring the smooth running of a hotel during the night shift. Night Manager is responsible for the safety and security of guests, staff and the building itself. i have excellent communication and problem-solving skills as I may be required to deal with unexpected situations during their shift.

Experience working effectively in a dynamic multi-tasking environment

Excellent interpersonal, verbal, and written communication skills

Committed to high quality work and attentive to details

Able to work under pressure and as a team member

Strong sense of responsibility

Accurate with keen attention to detail.

Ability to work hard and smart and learn quickly on the job. PROFESSIONAL HISTORY

Presently Working as Resort Executive with Aashyana Lakhanpal from 16 September 2024 to till now.

Worked as ‘Night Duty Manager.’ at Sea Shell Suites & Villa from 16 OCT 2020 to 08 March 2023 & 14 December 2023 to 16.September 2024.

Worked as ‘Front Office Supervisor.’ at Sea Shell Suites & Villa from Oct 2021 to May 2022.

Worked as ‘Front Office Assistant’ at Sea Shell Suites & Villa from Sep 2017 to May 2018 & Oct 2018 to Sep 2021.

Worked as Cashier & Computer Billing in Johncy Restaurant from July 2008 to Sep 2017.

Worked as Galley Steward at Johncy Restaurant from June 2007 to July 2008 HOSPITALITY SOFTWARE EXPERIENCED

Win HMS 6.20 Version

RESPONSIBILITIES:

Front Desk

Creates 100% guest satisfaction by providing ‘Yes I Can’ and by exceeding guest expectation,

Provide customer service to guests or customers during the night shift.

Night managers may manage staff during their shift.

Ensure that the front office or store runs smoothly.

Complete the night audit, which includes reconciling accounts, posting charges, and ensuring that all administrative work has been completed.

Respond to guest complaints, requests, and emergencies.

Need to be proficient with computers and database management systems.

Handled all the front desk operations

Greeting, registering, and assigning rooms to guests.

Responsible for proper key control and other security measures

Responded to the guest's calls for room service, special service, emergency service and other queries,

Keeping records of room availability and guests’ accounts. Operates the front office computer system.

Computing bill, collects payment, and makes change for guests.

Depositing guests’ valuables in hotel safe or safe deposit box.

Checking out guests and inquires about their stay.

Warm and friendly behavior which proves to be an assent in receiving and greeting visitors form outside

Experienced Front Office Assist. With sound knowledge of using office equipment’s like scanner, fax and photocopy machines etc.

Preparing and handling Arrivals / Departure list of guests

Arranging for pick up and drop service for the guests.

Receive reservations for accommodation from clients either in walk in or by telephone and email.

Confirming the booking by sending confirmation voucher.

Answering the guest queries on the email

Updating the Booking on the software system

Galley steward

Washed dishes for multiple meals each day for thousands of guests.

Washed rinsed and sanitized pots pans and utensils in the galley.

Operated kitchen cleaning equipment and machinery.

Separated garbage from recycling.

Ensured all sanitation and cleaning standards were followed and met.

Scrubbed and mopped floors and cleaned off walls. PERSONAL PROFILE

Name : Anil Kumar

Fathers Name : Niranjan Kumar

Date of Birth : 1

th

January, 1983

Nationality : Indian

Languages Known : English Hindi & Konkani

Hobbies : Playing football Listening to music, & traveling places REFERENCE

• Mr. Mario Nazareth, GM of Sea Shell Suites & Villas, Candolim, Phone: +91-902**-*****

• Mr. Pradeep Nayyar, GM of Aashyana Lakhanpal, Candolim, Phone: +91-987**-***** Declaration

In view of above, I request you to give an opportunity to serve your esteemed organization in the capacity mentioned above for which act of kindness, I shall be very thankful to you. ANIL KUMAR

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