Customer Service Support

Objective:

Dedicated and results-driven professional with a strong administrative and customer service background. Seeking the position of Administrative Assistant, where I can leverage my organizational skills, exceptional attention to detail, and passion for providing outstanding customer experiences.

Summary of Qualifications:

Over 10 years of experience in administrative and customer service roles, demonstrating proficiency in managing office operations and delivering exceptional customer support.

Excellent verbal and written communication skills, enabling effective interaction with clients, team members, and stakeholders at all levels.

Proven ability to multi-task and prioritize tasks to meet tight deadlines without compromising accuracy and exceptional customer support.

Adept at utilizing various software and tools, including AppFolio, Rent Manager, Yardi, Microsoft Office Suite, QuickBooks, and Excel, to streamline processes and enhance efficiency.

Strong problem-solving abilities, resolving customer issues and ensuring customer satisfaction.

Professional Experience:

Administrative Coordinator

Looking Glass Opportunity Fund LTD, Chicago, IL

March 2009 – September 2024

Managed front desk operations, including greeting visitors, answering inquiries, and directing phone calls to appropriate departments.

Assisted in scheduling appointments, meetings, and conferences, maintaining an organized calendar for the executive team.

Prepared and proofread correspondence, reports, and documents to ensure accuracy and professionalism.

Coordinated travel arrangements and accommodations for senior management, optimizing cost efficiency.

Managed office supplies inventory, ensuring timely replenishment and cost-effective procurement.

Coordinated internal and external communications, including drafting and distributing memos, emails, and newsletters.

Assisted in the preparation and submission of expense reports and financial documentation.

Organized and maintained electronic and physical filing systems, ensuring easy information retrieval.

Supported HR functions by assisting with onboarding new employees and maintaining personnel records.

Conducted regular audits of office procedures to identify areas for improvement and implement best practices.

Customer Service Representative

Congress Court Global Management, Chicago, IL

February 2003 – 2009

Provided exceptional customer service, addressing inquiries and resolving issues to meet or exceed customer expectations.

Processed orders, returns, and exchanges efficiently, ensuring prompt and accurate service delivery.

Acted as a liaison between customers and internal departments, ensuring seamless communication and timely follow-ups.

Received commendations from customers and supervisors for consistently maintaining high customer satisfaction scores.

Assisted with data entry, filing, and organizing office documents, contributing to an efficient workflow.

Supported event coordination and logistical planning for company-wide functions.

Conducted market research to provide insights for improving customer service strategies.

Education:

Lyons Township High School, LaGrange, IL

College of DuPage, DuPage, IL

General coursework (1978-1979)

Relevant Coursework: Business Communication, Office Management, Customer Relationship Management (CRM).

Skills:

Administrative Support

Customer Relationship Management

Communication

Time Management

Problem Solving

Microsoft Office Suite (Excel, Word, Outlook), QuickBooks, Rent Manager, AppFolio, Yardi

Multitasking

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