Los Angeles Guest Services
Resume:
TIERRA WASHINGTON
Los Angeles,
************@*****.***
SUMMARY
I am an enthusiastic and dedicated professional eager to contribute my skills as a Guest Services
Representative, Truck Loader, Nursing Assistant, Stock Clerk, or Security Guard. With a strong
commitment to providing exceptional service and ensuring safety, I am excited about the opportunity
to join your team. My diverse experience and passion for helping others make me a perfect t for your
organization, and I am ready to make a positive impact from day one.
EXPERIENCE
October 2021 - September 2023 October 2024 - January 2025 March 2024 - August 2024 Guest Services Representative
Extended Stay America, Gardena
Delivered above and beyond service to guests by making outside
venue reservations and setting up tours. Greeted visitors and
customers upon arrival, hotel check-ins. Offered assistance and
answered questions. Communicated problems regarding guest
rooms to housekeeping services and maintenance personnel.
Managed guest feedback, implementing changes that improved
experiences
Coordinated with departments to ensure seamless guest
experiences
Developed promotional materials, driving engagement and
bookings
Truck Loader
UPS, Los Angeles, CA
Loaded and strapped shipments into place on trucks. Successfully
loaded various types of cargo such as pallets, crates, drums, and
containers while maintaining compliance with regulations regarding
hazardous materials handling. Maintained a safe working
environment by adhering to company safety protocols and conducting
regular equipment inspections.
Consistently met tight deadlines, enhancing customer satisfaction
rates.
Streamlined loading processes, reducing turnaround time by 15
minutes.
Collaborated with team members to enhance safety protocols and
reduce incidents.
Nursing Assistant
In Home Support Services, Los Angeles
Improved patient satisfaction by providing compassionate assistance
with daily activities, such as bathing, dressing, and feeding. Checked
patient vitals such as temperature, blood pressure, and blood sugar
May 2017 - October 2021 July 2017 - February 2020 levels. Increased patient engagement by providing emotional support,
companionship, and encouragement during challenging times.
Supported emotional needs, fostering trust and rapport with patients.
Administered medications under supervision, ensuring adherence to
protocols.
Documented patient progress, improving communication and care
continuity.
Provided compassionate care to enhance patient comfort and well-
being.
Stock Clerk
T&H Variety Store, Los Angeles
Collaborated with sales team members to stay current on inventory levels,
complete accurate orders and resolve item issues. Calculated correct
order totals, updated accounts and maintained detailed records for
inventory management.
Managed inventory levels to ensure optimal stock availability.
Collaborated with suppliers to negotiate better pricing and terms.
Implemented a new labeling system, enhancing product visibility.
Security Guard
Executive Surveillance Services, Yorba Linda
Operated handheld metal detectors and other surveillance devices to
screen individuals entering the facility. Interacted assertively but non-
confrontationally with personnel and the general public. Responded
quickly to incidents and assessed active situations for security concerns.
Monitored premises, ensuring safety and security for all visitors.
Responded swiftly to incidents, minimizing risks and enhancing safety.
Conducted regular patrols, deterring potential threats effectively.
Implemented security protocols, boosting overall site security.
EDUCATION
2018 - 2019 Opportunities For Learning, Los Angeles
High School Diploma
SKILLS
Exotic Service Highly dependable
Fast learner Excellent attention to details
Handling & Package Shipping Clear Communication
Perimeter Patrol Customer - Oriente
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