Account Executive Customer Service

Susan Wright

Cell 336-***-**** / **********@*****.***

Professional Account Executive committed to continuing a successful sales career with an organization who consistently strives for excellence in every aspect of their business.

Florida Atlantic University

Bachelor of Arts, Communication Studies

12/2017- 10/2024

Sales & Marketing Manager, SERVPRO of High Point

Canvassed HP territory calling on insurance agents and commercial accounts to discuss the capabilities of a disaster restoration Company. Worked with residential customers in filling out necessary paperwork to get jobs scheduled and to follow up when a job was completed. Solicited reviews from customers, and tracked these results to ensure a bonus for the staff. Progressively spent more time performing office duties than outside sales responsibilities. Filled in on a regular basis for the receptionist and office staff when they were absent. Participated in networking organizations including BNI, GMA, and Chamber of Commerce.

4/2014 – 1/2015

Mission Specialist, SPEVCO

Successfully develop relationships with marketing agencies and corporations to develop unique and comprehensive marketing strategies that would increase brand awareness via mobile marketing experiences.

Managed a long sales cycle incorporating various levels of an organization to effectively secure new business. Sold over $150K within the first quarter of employment.

9/2009 – 4/2014

Sales Executive, Professional Carpet Systems

Increased and promoted disaster restoration services to insurance agents, adjusters, contractors, commercial and individual property owners throughout the Piedmont Triad Area. Grew the disaster division from $200K to $1.8M over the course of two years. Created and developed a new division “The Disaster Pros” increasing market penetration throughout the Triad.

4/2008 – 8/2009

Account Executive, Holladay Healthcare and Surgical Supply

Developed relationships with Long Term Care Facilities throughout the Triad in order to negotiate pharmaceutical contracts.

Created new business opportunities by approaching large hospitals and ambulatory facilities by demonstrating products that had never been taken to market.

Grew business to the extent that it required new pharmacy staff.

2/1995 – 6/2007

National Account Sales Representative, Angelica Image Apparel/Cintas

Effectively sold and implemented corporate image apparel programs in healthcare, hospitality and food service markets throughout NC, SC and Tri City Tennessee.

Consulting with department managers to garner a comprehensive understanding of the staff composition, including on site fittings for all new programs.

Generated over $3.5M in sales and developed the Healthcare Division of Cintas. 9/1986 – 1/1995

Account Manager, National Laboratories

Presented and sold commercial Lysol branded products through key distributor partners. Named Manufacture Rep of The Year, by Powerline Chemical, for individually generating sales to their key

end users markets.

Worked with Zellerbach to redirect sales of low end commodity paper products to Lysol brand disinfectants and cleaners, increasing distributor commissions by 27%.

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