Customer Service Office Administrator

ALAYNE LASTORIA

416-***-**** / ***************@*****.***

Enthusiastic, reliable and hardworking office administrator with a strong background in Administrative and Customer Service. Efficient, highly organized, proactive and reliable team player that can work both as a team and independently.

SKILLS:

Strong oral & written communication skills

Time Management

Reliable, flexible, trustworthy, & willing to go the extra mile

Strong work ethic both in team collaboration & able to independently

Proficient computer skills with Microsoft programs & willing to learn new

Work Experience:

July 2022 to Oct. 2023

FORESTERS FINANCIAL Workflow Distribution Associate

Responsible for the daily distribution of case work in CRM and/or the workflow system of

Imaged and indexed documents from File Nexus or other identified sources.

Responsibilities include, but are not limited to processing privacy notices, preparing and distributing daily and ad-hoc reports on incoming and production volumes.

Ensuring processes and documentation were up to date, supporting day-to-day operations initiatives.

Supported leaders in achieving departmental goals and quality targets.

Insurance Operations enhancements/project and uploading work items and bulk uploads

Update documentation as processes are introduced or modified.

Managed workflow among team members to ensure coverage and uphold customer service commitment.

Assisted with other customer service processes when required.

Weekly team huddles

ALAYNE LASTORIA

416-***-**** / ***************@*****.***

Work Experience

March 2022 to June 2022

GLEN CORPORATION Receptionist

Temp Assignment

Opening & closing procedures

Greeting clients/visitors & announcing arrival for meetings

Handling daily incoming & outgoing mail including couriers

Printing & matching invoices for accounts payable & receivables

Assists with as needed backup or with additional assistance to a department

Filling

June 2019 to October 2021

EXCELA TECHNOLOGIES Lobby Ambassador/Receptionist

Welcomes visitors by greeting them in person or on the telephone answering or referring to inquiries.

Directs visitors by maintaining employee and department directories, giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges

Keep the reception area safe and clean by complying with procedures, rules and regulations.

Contributes to team efforts by accomplishing related results as needed

Sept 2015 To March 2018

CDS Corporate Receptionist/Office Administrator

Handled Avaya switchboard

Answered, screened and redirected calls as per procedure.

Trained backup and assistant reception/administrative employees

Maintained daily and weekly Canadian and U.S. mail and couriers

Matched invoices and packing slips according to batches

Developed new filing system to improve efficiently & ease of use

Kept reception and kitchen areas clean and tidy.

Education

Northview Secondary School completed with OSSD

Certificates

LOMA 281

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