Operations Manager Project Management
Resume:
Roderick Robertson
Winston-Salem, NC
27127
336-***-**** ******************@*****.***
Proven Global Operations Director Making Business Goals Reality
WORK EXPERIENCE
Springhill Suites by Marriott
Operations Manager (Housekeeping/Maintenance/Laundry)
04/21-Present
●Directed daily operations for 25 employees to ensure exceeding the highest Marriott gold standards
●Trained/Cross trained supervisors and employees in OSHA chemical safety regulations,MSDS procedures, etc.
●Project management
●Prepared employee schedules, time off/sick leave and performance reviews,etc.
Admiral/Red Coats
Security Officer
Winston Salem, NC 12/20-4/21
●Enforce all safety and hazard are in compliance in Winston Tower,
●Monitored surveillance of the entire property, including adjacent parking garage.
●Greeted clients, employees and visitors daily.
IBM/PepsiCo Accounts Receivable Contractor
Winston Salem, NC 02/17-12/20
●Contribute to PBCs P & L by minimizing losses due to aged and unresolved receivables.
●Liaise/Consult with Sales Representatives/MEM and customers for additional information.
●Educated customers on various payment/billing options available to expedite payments.
●Perform account reconciliations. Recover funds relating to invalid deductions.
●Participate in monthly portfolio risk reviews with supervisors. Real time banking systems.
●Build strong partnerships with sales, drivers and other cross functional teams to drive results.
●Partner with Cash, Collections, AR Customer Service, Pricing and Sales teams to investigate and resolve customer issues.
● Proficient in all Microsoft, Linux, Unix, Oracle
Forsyth Medical Center/Compass Group
Operations Manager
Winston Salem, NC 03/16-02/17
March 2016-February 2017
●Collaborated with all buildings & department directors to ensure fluid communications, quality care was provided to clients/customers/guests on every level.
●Instructed all maintenance/
housekeeping supervisors and FTEs on Safety Hazards/Security, Cleaning, Floor care, etc. Knowledgeable in all areas of environmental.
EPA certified, (levels 1, 2 & 3), OSHA certified, (levels 1, 2 & 3) and HVAC certified, (universal). Also, Six Sigma Black Belt. Responsible for exceeding compliance expectations of federal, state and local mandatory regulations. Experiment/Design, Project Management, Reduced facility costs, and improved productivity.
Aramark Healthcare Services
Operations Manager
January 2007 - February 2016
●Contracted back thru High Point Regional Health Systems to manage, train, supervise, and motivate both supervisors and employees. Maintained strong cross-functional team leadership and collaboration with key business partners to achieve financial and operational success.Applied budget and people management and skills. Project management. Worked independently and also assisted leadership with the development, implementation and evaluation of improvement initiatives that will enhance patient services and satisfaction. Retained lowest retention rate.
Crothall Chicago, Illinois
Assistant Director
September 2006 - December 2006
Healthcare Services
●Contracted thru Forsyth Medical Center, an 850-bed facility to manage, supervise & train 150 department employees. Generated revenue, thereby enhancing the brand. Regulated day to day maintenance of hospital and other buildings on campus. Responsible for the daily operations of the entire hospital, including clinical, surgical facilities and handling of chemo/bio- hazard wastes.
High Point Regional Health Systems High Point, North Carolina
Director of Housekeeping
March 2003 - September 2005
●Select, staff, hire and train housekeeping candidates.
●Responsible for all areas of the hospital campus & employee training and development. Also maintain federal/OHSA, EPA/EHS & state regulatory guidelines. Fluent in mixing chemicals, per MSDS (Material Safety Data Sheet).
●Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment. Prepare an annual housekeeping budget.
American Express Greensboro, North Carolina
Training Specialist/Team Leader/Dept./Project Manager
June 1997 - June 2001
●Responsible for the education and development of new hire employees in areas of customer service & customer focused sales. Demonstrated ability to effectively utilize a racial equity in our organization. Performed all forms of training, re-training or cross, diversity & inclusion training. Developed diversity and inclusion vision, objectives and strategic action plans.
●EMV credit/business cards worldwide. Initiatives focused on technical analysis, needs assessment & overall evaluations. Integral in the implementation of Triumph and E-Learning platforms. Classroom instruction, monitoring for compliance/OJT. Interim team leader. Promoted to Department Manager. 2003 employee of the year (NROC call center). Conflict resolution with escalated calls. Conducted diversity, inclusivity & motivational workshops. Collaborated design/display for instructional
presentation purposes. Assisted in opening the Vancouver, BC Canadian call center. Also trained at our call centers in Pittsburgh, PA, Providence, RI, and Fort Lauderdale, FL.
Equifax/Perimeter Credit Atlanta, Georgia
Quality Assurance Analyst/Compliance
March 1994 - July 1997
●Providing credit bureau info. to customers & financial inquirers. Collected defaulted student loans to assist in credit restoration. Monitored reps. to maintain state and federal compliance laws.
African Methodist Episcopal Zion Church Jamestown, North Carolina
Administrative Assistant
September 1990 - July 1994
●Responsible for accounts payable & interdepartmental/ interdenominational correspondence. Prepared legal documents/liaison with the legal department. Made travel arrangements and appointments for the District Superintendent.
EDUCATION
NC A&T State University Greensboro NC
Elizabeth City State University Elizabeth City, North Carolina
Salem College Winston-Salem NC
CERTIFICATION
HVAC/OSHA/EPA levels 1, 2 & 3 certified universal
August 2009
SKILLS
Microsoft applications, (Office, Word, etc.)
Expert
Excel software
Expert
PowerPoint
Intermediate
●LANGUAGES
American Sign Language
Beginner
English
Advanced
Spanish
Intermediate
Extra-Curricular Endeavors:
-Forsyth Humane Society
-NC AIDS Action Network, Member/Advocate
-Wake Forest Medicine Institute/Guest Speaker
Summer Enrichment Program (Patient advocacy, Healthcare perspectives/delivery,
enhancing medical education)
-Wake Up Winston Advocate Day Wake Forest University Offices of Inclusion & Diversity
-Guest Panelist, Safe Zone Annual Training (MD students, PA residents/Med pre-grad requirement)
-LGBTQ postures
-Co-facilitated "Getting Ahead in a Just Getting by World" Workshops sponsored by GoodWill Industries
-Panelist WF School of Medicine & Think Possetive: Photo Voice Exhibit; Evening Tea: The Real Conversation about HIV
-Volunteer, The Bethesda Center/Shelter/Food for the homeless
-Tutor/Instructor Reading Connections/Adult literacy
REFERENCES
-Mervyn Mc Howard
Forsyth County Schools
******@*****.***
Associate/Professional
-Michelle Alston
Admissions NC A&T State University
********@****.***
Professional/Personal
-Kevin Gibson
Retired/Wells Fargo
*****.******@***********.***
Personal
-Dr. Anna Lee
University Professor
***********@*****.***
Associate/Professional
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