Telesales Consultant
Resume:
Nelisiwe Mnculwane
Alexandra
***0
*****************@*****.***
Objective
As a career-oriented and goal driven individual, I am willing to learn more and grow professionally against various industries and sectors, not only for the advancement of my career but to gain sound interpersonal and professional experience through my goals, aspirations and commitments.
Experience
UDM International
09/2024 - 09/2024
Telesales Consultant
Contacting potential and existing customers to inform them about Platinum Life product and services using scripts
Gathering and documenting customer information, payment methods, purchases, and reactions to products.
Meeting sales targets.
Maintained records of sales and note useful information. Working closely with the sales team to develop strategies and streamline sales processes.
Providing the customer with information about company's services in order to create interest in the brand
Managing data entry
Converting difficult leads into clients
Talking to clients about their debt situation and handling their debt assessment. Looking at clients’ income and expenses.
Hotel Sky
07/2023 - 02/2024
Switchboard Operator
Managed all incoming and outgoing telephone calls. Analysed types of queries received and where necessary refer enquiries to appropriate business units.
Receiving and assisting guests to the appropriate department or staff member. Managing all front desk related tasks and scheduling appointments for Assisting with administrative tasks.
Transmited messages accurately and efficiently.
Adapting to new switchboard system tools and technological advancements frequently.
Capitec Bank Limited
09/2022 - 04/2023
Bank Better Champion
Assisting and welcoming clients at 'Hello' point.
Managing branch que flow and digital services effectively. Assisting client to obtain statements, cards and other relevant documentation from self-service tills.
Directing clients to relevant points and service consulting stations. Marketing and advertising Capitec Bank products, and internal business processes. Assisting clients at ATM's and handling transactions via remote or self-service channels.
Educated clients on self-service platforms, banking apps any relevant digital functionality and its features
Sanlam Life Limited
2021/11 - 2022/06
Financial Advisor
Rendering financial services and managing clients' overall financial planning. Assess client’s overall financial profile and understanding their needs to further develop a solid financial plan for them
Ensuring compliance with all industry rules and regulations set out by the Company, FSCA, and the Financial Services industry
Recommending suitable investment options based on clients’ risk tolerance and financial objectives.
Building and maintaining solid relationships with stakeholders of the company. Sanlam Sky
2018/08 - 2019/12
Sales Representative
Advised clients on their financial needs/ objectives. Analysing target market and potential clients/prospects and developing sales leads. Contacted prospective clients and advising suitable insurance products. Completing weekly reports for sales manager's review. Maintaining a positive and consistent business relationships with client to ensure future sales and client satisfaction.
Understanding clients' financial needs and recommending financial products best suitable for clients.
Adhering to the TCF principle, KYC standards and company code of ethics. Steers Ultra City
11/2016 - 12/2017
Cashier
Assisting and serving customers with diligent and exceptional fast food customer care.
Keeping track of transactions and noting any disrepancies. Resolving customer complaints and providing them with the relevant information to lodge suggestions, compliments and/or complaints.
Keep checkout area neat and sanitized.
Using cash register and POS systems for food orders and refunds. Assisting back of house staff to ensure time efficiency in customer orders and que flow.
Education
Kairos Training College
2018
Long-Term Insurance
NQF 4
Maria Louw High School
2013
Matric
Grade 12
Skills
Computer Literacy (Word, PowerPoint, Excel
Sales and Record Management Skills
Administration Skills
Analytical Skills.
Task co-ordination during teamwork.
Language and writing skills
Time Management
Team Performance
Reference
Nhlakanipho Gatyeni - "Hotel Sky"
Supervisor
******************@*****.***
Tishanaa Adams - "UDM International"
Sales Manager/ Supervisor
********@***.**.**
Tembela Malotana - "Capitec Bank Limited"
Service Consultant (Mentor)
********@***********.**.**
Contact this candidate