Restaurant Management
Resume:
PROFESSIONAL SUMMARY
Dynamic and results-oriented Multi-Concepts Director with over 34 years of experience in restaurant operations across the U.S. and Asia. Culinary certified by Le Cordon Bleu, with proven success in managing multi-unit operations, driving revenue growth, negotiating franchise agreements, and executing business expansions. Adept at improving profitability, developing high-performing teams, launching new stores, and implementing strategic turnaround initiatives. A strong leader with a passion for operational excellence and talent development.
WING K. LIU
DIRECTOR OF OPERATIONS
Servant Leadership
Humility
Ethical Decision Making
CONTACT
PHONE:
EMAIL: ****.******@*****.***
WORK EXPERIENCE
Managing Director – China Hut (2 Locations)
2024 – Present
Oversee all aspects of daily operations and collaborate with executive ownership on strategic initiatives.
Implement strategies to enhance operational efficiency and profitability.
Foster a positive team culture, improving morale and reducing turnover.
Monitor key performance metrics and identify opportunities for improvement.
Achieved significant reductions in food waste through improved inventory management.
Recruited and onboarded new talent providing new training protocols to increase employee retention rates.
Area Supervisor – Bella Restaurant Group Ltd (8 Locations)
2017 – 2024
Directed operations for 8 restaurants, achieving consistent adherence to company standards.
Delivered a +8% profit margin increase by driving sales and optimizing costs from strategic planning
Provided mentorship and leadership to 8 General Managers, fostering professional growth and team cohesion.
Analyzed financial and operational data to identify areas for improvement, implementing cost-saving measures such as vendor contract renegotiations.
Spearheaded customer feedback initiatives to develop innovative menu items and targeted promotions.
General Manager – Jackpot Corporation (Asia)
2008 – 2017
Managed daily operations for a high-volume restaurant, ensuring service excellence and efficiency.
Led a team of 30 employees, introducing training programs that reduced turnover by 15%.
Launched a customer loyalty program that boosted repeat business by 10%.
Implemented labor scheduling strategies to optimize efficiency and lower labor costs by 5%.
Collaborated with marketing teams on promotional campaigns, increasing overall sales by 10%.
Director of Operations – Jackpot Corporation dba Fazoli’s Restaurant (4 Units)
2003 – 2008
Provided strategic oversight and leadership for 4 restaurant locations.
Increased revenue by optimizing staffing, refining menu strategies, and renegotiating supplier pricing.
Designed retention initiatives that significantly reduced employee turnover.
Streamlined kitchen workflows and enhanced guest satisfaction by addressing service bottlenecks.
Tracked and analyzed key performance metrics to identify growth opportunities.
General Manager – Jackpot Corporation dba Fazoli’s Restaurant
2000 – 2003
Successfully managed daily restaurant operations, staff performance, and financial oversight.
Reduced inventory waste and optimized ordering processes, ensuring operational efficiency.
Delivered consistent growth in customer satisfaction through staff training and process improvements.
Collaborated with corporate teams to align operations with the company's strategic vision.
EDUCATION & CERTIFICATIONS
Bachelors Degree – University of Kentucky, 1995
ServSafe Food Manager Certified – 2024
ServSafe Alcohol Management - 2024
Culinary Certified: Le Cordon Bleu
Core Competencies
Strategic Operations Management
Leadership & Talent Development
Budgeting & Cost Control
Strong Mathematical Aptitude
Menu Development
Vendor Negotiation & Management
Marketing & Promotions
Financial Analysis & Profitability Improvement
Regulatory Compliance
New Store Openings & Turnaround Strategies
Franchise Landscape Expertise in the U.S. and Asia
Interests
Global Travel & Cultural Exploration
Culinary Innovation & Development
Cruising
Photography
Charity Work, Community Involvement
Languages
Fluent: English
Cantonese
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