Service Manager /Advisor/ASE Master Certified Technician
Resume:
Roy Watkins
Twin Falls, ID *****
*********@*****.***
Professional Summary
Former service manager, service writer, and still ASE MASTER TECHNICIAN! 30 years in the auto repair business, from tires to rebuild trans and engines I have done it all. I am looking for a shop with high reviews and an actual we care attitude to spend the rest of my career. I'm a highly motivated leader but a great team player.
Willing to relocate: possible
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Automotive Technician
Subaru of Twin Falls-Twin Falls, ID
October 2024 to Present
Current title is used car technician. I inspect All fresh trade in's, and any used vehicle that is purchased by the dealership. I inspect all vehicles bumper to bumper for safety, I also service the vehicles, report all vehicles needs from repair to maintenance also body damage and glass! I perform any and all necessary repairs on any make and model, gas & diesel, foreign & domestic including tires! I diagnose and test drive all vehicles. I also handle overflow from paying customers to warranty repairs for subaru! Lead Technician
Freedom Automotive-Twin Falls, ID
July 2022 to September 2024
I assign work for 2 other technicians along with myself daily. I also perform most of the advanced diagnostic's in the shop. I also work with the service advisor on scheduling and parts ordering . Service Advisor
Lithia Dodge Twin falls-Twin Falls, ID
January 2022 to April 2022
I'm not quite sure my dates are correct I'm sure I'm off! But I was hired as a service advisor. I schedule customers for repairs of any nature, wrote repair orders, filed extended warranty claims along with CDJR warranty. Calculated technician hours, and fixed and non fixed labor hours for repair orders. Rotated weekends in the service drive!
Service Manager/Technician
The Automotive Clinic of Twin Falls .inc-Twin Falls, ID June 2010 to January 2022
I managed all day to day operations over seeing 5 technicians . Unfortunately come February 2022 we sustained a catastrophic fire. So we relocated until the original shop was repaired. Unfortunately 4 out of 5 employees came down with covid and the owner couldn't find help so he decided to retire and closed the shop.
Service Manager / Technician
Mueller Auto and sales-Twin Falls, ID
March 2009 to June 2010
I was hired on as the Service Manager/Technician. I over saw two other technicians managing my time and their time, I was also responsible for bringing in new accounts which I can say I was proud that I picked up the u.s. forest service which consisted of 135 trucks. I over saw pdi delivery, cost annaylisis on repairs vs purchase and overhead, parts ordering, supplies ordering along with working with sales department on repairs of lot cars and over seeing and billing daily customers and walk ins . I worked there for 1 year and had an average monthly sales of 75,000 between the two technicians and myself. The dealership closed down do to a lack of car sales and business owner's personal finances. Automotive Technician
Magic valley transmissions-Twin Falls, ID
April 2005 to March 2009
I diagnosed and r&r transmissions for repair or rebuild, tear down and inspection. Repair any vehicle needs from engine overhaul to brakes,,alternator's,starters, pretty much any thing a vehicle needed including A/C. AVERAGED 120 FLAGGED HRS PER PAY PERIOD. Automotive Technician
Al's tire-Twin Falls, ID
August 2003 to February 2005
Started out as a mechanic/tire tech moved to sales after 3 months then became 2nd assistant manager, so at that point I was incharged 4 out of 6 days a week managing the store of all sales and mechanical and 4 other employees.
Automotive Technician
AAMCO Transmission Shop-Twin Falls, ID
June 2000 to August 2003
R&R transmission, tear down, inspect or repair was the main job, which also lead to any and all other car repaires
Education
GED
College of southern idaho
GED
College of Southern Idaho - Twin Falls, ID
Skills
• Heavy equipment operation
• Suspension
• Landscape maintenance
• Flooring installation
• Recruiting
• Mechanic Experience
• Automotive Repair
• Management
• Mechanical knowledge
• Handyman
• Automotive repair
• Welding
• Maintenance
• Delivery driver experience
• Transmissions
• Blueprint reading
• Automotive service
• Budgeting
• Carpentry
• Diesel Engine Repair
• Retail sales
• Hydraulics
• Automotive Diagnostics
• Supervising experience
• Outside sales
• Conflict management
• Mechanical Knowledge
• Outside sales
• Service Technician Experience
• Oil Change
• Backhoe Operation
• Sales
• Welding
• Construction
• HVAC
• Service writing
• Pricing
• I am very familiar with all data, Mitchell prodemand along with Identifix program and I have accessed almost all part stores their online accounts and navigated Parts ordering for years. Such as Napa prolink O'Reilly's, and AutoZone amongst others . I do have a large tool box full of professional tools along with my own scanner tools such as Snap-on Apollo the snap on modus, and Solus Ultra I also have a Matco Maximus which has worked great on all foreign an Asian vehicles .) (10+ years)
• Field service
• Automotive service
• Auto service management
• Store management
• Auto Estimating
• Auto Service Management
• Automotive diagnostics
• Forklift
• Carpentry
• Mechanic experience
• Construction
• Driving
• Analysis skills
• Dealership experience
• Computer skills
• Alignment
• Plumbing
• Power tools
• Property maintenance
• Commercial driving
• Hand tools
• Hydraulics
• Project management
• Vehicle Maintenance
• Negotiation
• Electrical experience
• Tire Service
• Communication skills
• Leadership
• Specialty in tranmissions, great drivability & diagnostics (10+ years)
• Customer service
• Blueprint Reading
• Electrical Experience
• Profit & loss
• Customer service
• Brake Repair
• Project management
• Plumbing
• Sales
• Supervising experience
• Equipment Repair
• Team management
• Time management
• Service writing
Certifications and Licenses
HVAC Certification
Present
EPA 609 Certification
Air Conditioning Certification
ASE A1 Engine Repair Certification
Ford Certification
ASE Certification
ASE A8 Engine Performance Certification
EPA Certification
ASE Master Automotive Technician Certification
ASE Automobile Service Consultant Certification
June 2023 to June 2028
Driver's License
November 2017 to November 2025
Assessments
Automotive maintenance — Proficient
April 2022
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Technical support: Customer situations — Proficient March 2024
Responding to technical support situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
General manager (hospitality) — Proficient
November 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Basic mechanical knowledge — Proficient
June 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Mechanical knowledge — Proficient
July 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Automotive maintenance — Proficient
July 2023
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Construction safety — Proficient
August 2022
Using safe practices while on a construction site
Full results: Proficient
Basic maintenance and repair — Proficient
December 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer service fit — Proficient
August 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Delivery driver — Proficient
August 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Welding — Proficient
April 2024
Knowledge of welding principles, techniques, symbols, and safety Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Automotive maintenance — Proficient
November 2022
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Manufacturing fit — Proficient
April 2024
Measures the traits that are important for success in manufacturing roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have been ASE MASTER CERTIFIED for most of my carrier, I am current on some ASE CERTS but do need to finish some to recert as a MASTER TECHNICIAN. I will also be testing throughout the year going into summer to become an ASE WORLDS TECHNICIAN, with advanced certifications. I am willing to become a Dealer Certified Technician, and with my experience shouldn't take very long to pass all online testing to prepare for classroom testing as it becomes available.
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