Front Desk Customer Service
Resume:
Sandra Sommerville
Vancouver, WA *****
**********************@*****.***
Professional Summary
Enthusiastic service professional with over 25 years of work experience in Hotel Front Office Management.A team player with an upbeat, positive attitude I have worked for US Bank and Retail also. Looking for long term employment !
Authorized to work in the US for any employer
Work Experience
Assistant General Manager
Taco Bell-Battle Ground, WA
April 2024 to Present
• Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
• Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
• Ensured compliance with company policies, procedures, and regulatory requirements across all departments
Sales Representative/Front Desk
Holiday Inn Express & Suites-Camas, WA
September 2023 to February 2024
I did group sales, family reunions and school events etc! I also did training and front desk duties worked on Merlin, Oprea systems
Customer Service Representative
Parkrose Hardware-Vancouver, WA
March 2023 to September 2023
I learned a lot about gardening, flowers trees lots of sunshine for a temporary job Billing Specialist
Watters Vision Care-Battle Ground, WA
July 2022 to November 2022
My role is to bill Insurance companies through VSP. Eyemed BCBS Human Office Aly. Scrub forms before submitting, also receive payments helped with Pacient care including Optos and refraction Bookkeeper/Sales Associate
The Appliance Clinic-Vancouver, WA
October 2021 to April 2022
Answer phones, set up service calls for our technicians and also input all our technicians work into QuickBooks work with multi computer programs to complete work regarding warranties and sales, also ordering appliances also offered knowledge of Whirlpool products to inform customers Front Office Supervisor
Days Inn-Vancouver, WA
January 2016 to December 2021
Completed Front Office duties to include check ins and outs, training new agent's all jobs maintaining inter office paperwork, audits and guest services
Front Desk Supervisor
Holiday Inn Express and Suites-Camas, WA
March 2021 to September 2021
Maintain and operate Front Desk Functions to include check -in check-outs. Work with housekeeping in insure rooms are vacating, preparing for new arrivals, I've worked on Opera and Concerto also CLC lodging .I'm excellent at Guest Services,answer all third party inquiry and reply to guest reviews, work with Priceline,Expedia,Travelocity
Teller
Washington Mutual Bank-Vancouver, WA
July 2002 to May 2003
As a bank teller I was responsible for money handling, duties to include deposits, withdrawal and money orders also check ordering,transfers. Customer service is always the most important Call Center Representative
US BANK-Beaverton, OR
November 1999 to May 2001
Responsible for account maintenance,stopping lost or stolen credit cards balance inquiries and disputing charges,requests for upping limits to credit available,ordering checks and processing new credit inquiries Education
High school diploma
Sacramento HIgh School - Sacramento, CA
June 1986
Skills
• Front Desk (10+ years)
• Cash Handling (10+ years)
• Multi-line Phone Systems (4 years) (10+ years)
• Cashiering
• Customer service
• Hotel experience
• Computer skills
• Microsoft Word
• Google Docs
• QuickBooks
• Filing
• Customer support
• Office experience
• Microsoft Excel
• Communication skills
• Bookkeeping
• POS
• Retail sales
• Basic math
• Organizational skills
• Time management
• Front desk
• Customer service
• Sales
• Hospitality
• Computer skills
• Front desk
• QuickBooks
• Shift management
• Supervising experience
• Communication skills
• Hotel experience
• Cash handling
• Retail math
• Time management
• Retail sales
• Cash register
• Data entry
• Leadership
• Team management
Certifications and Licenses
CPR Certification
November 2023 to November 2027
Food Handler Certification
Driver's License
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