Customer Service Assistant Manager

RESUME

VIKAS B GAWADE

Primal Marigold, Flat No. 1405, Gate No. 216, Dehu Rasta, Barne Vasti, Behind Moshi D-Mart, Near Bharat Petrol Pump, Moshi, Pune. Pin – 412105. Mobile No - +91-848*******

E – Mail - *************@*****.***

HIGHLIGHTS

• Result-oriented management professional with a graduate degree and over 9 years of experience in overseeing the entire spectrum of Export-Import Operations.

• Demonstrated excellence in customer service within both export and import domains, possessing strong communication skills alongside exceptional analytical prowess, relationship management, and coordination abilities.

• Proficient in team management with a comprehensive grasp of daily departmental requirements in the realm of EXIM. Exhibits strong communication skills and a customer-centric approach. Professional Summary

Biorad Medisys Pvt Ltd. Since Sep 2023 – Till Date, as “Assistant Manager - EXIM” Roles & Responsibility:

• Export-Import Documentation: Proficiently preparing and maintaining all necessary documentation for international shipments, encompassing invoices, packing lists, certificates of origin, customs declarations, and other paperwork pertinent to export-import transactions.

• Compliance and Regulations: Staying up to date with the latest trade laws, customs regulations, and export-import policies of different countries to ensure compliance with international trade requirements.

• Freight Management: Coordinating to obtain freight quotes from various freight forwarders, shipping lines, and transportation companies, as well as arranging timely and cost-effective transportation of goods. Maintaining daily communication with CHAs/Freight Forwarders regarding shipment documentation (BLs, AWB, Shipping Bills, Bill of Entry). Ensuring completion of all duty payments and import clearance processes prior to cargo arrival at Indian ports, thereby ensuring the timely arrival of products and commodities. Additionally, verifying all Freight Forwarder bills and submitting them to finance for payment release.

• Customs Clearance: Facilitating customs clearance processes and working with customs authorities to ensure smooth movement of goods across borders.

• Payment and Finance: Co-ordination with customer for letters of credit, and managing financial aspects related to export-import transactions, commercial documents and inward payments. Also documents clearance to Bank pertaining to RBI regulation.

• Submission & monitoring of all export & import documentation which need to submitted bank for closing import

& export related transactions and coordinating with the bank for closing the pending EDPMS, IDPMS related queries, closing shipping bills and EFIRC as well as EBRC status and release the EBRC Certificate.

• Customer Service: Providing support to international clients and addressing any inquiries or concerns related to shipments and deliveries.

• Record Keeping: Maintaining accurate records ie. (MIS reports, Export, Import Tracker, Freight Quote Comparison & Cost Saving sheet) of all export-import transactions and documentation for future reference and auditing purposes also apprise top management of routine Export and Import operations.

• Supply Chain Coordination: Collaborating with various departments within the organization, including production, logistics, and procurement, to ensure the smooth and efficient functioning of the supply chain for international trade.

• Opening and registration of IGCR Bond with customs, along with daily management of import IGCR Concessional Bond and submission of BOE details to Customs upon delivery of imported shipments to the manufacturing plant also after completion of ICGR Bond submission all the details with necessary documents to custom.

• Working on the registration of EPCG License and customs bonds for the payment of import duty on raw material consumption also after completion of EPCG submission all the details with necessary documents to custom for closing the EPCG license or registered Bond.

• Daily checking & tracking all the details on the ICE gate of RoDTEP scheme as well as Draw Back Scheme.

• Renewal of all compliance-related certifications and documentation, including RCMC Certificate, IEC Certificate, DIGI KEY, and Port AD Code Registration Process.

• Daily handling of EDPMS & IDPMS related queries and closure of shipping bills and bills of entries.

• Applying for Chims and BIS certificates on the Government website.

• Monitoring weekly and monthly divisional performances and reporting to seniors.

• Active participation and involvement in Internal and external audits and sales activities.

• Managed and processed Letters of Credit (L/Cs) for import/export transactions, ensuring compliance with international trade regulations and company policies.

• Coordinated with banks, customers, and suppliers to facilitate smooth L/C issuance, amendment, and payment processes.

• Conducted thorough document reviews to ensure accuracy and compliance with L/C terms and conditions.

• Resolved discrepancies and irregularities in L/C documentation, minimizing delays and potential losses.

• Maintained accurate records and reported on L/C transactions, expiry dates, and payment statuses.

• Continuously reassess and review IT systems for various Import-Export processes to identify areas for further development, aiming to enhance productivity and reduce time consumption. Hyundai Construction Equipment India Pvt Ltd. Since Feb 2021 – Sep 2023, as “Sr. Executive – Export” Roles & Responsibility:

• Continuous coordination with internationally based various stake holders to develop and streamline the customs and trade processes.

• Understanding regional problems and inquiries and resolve them with the help of various innovative technique.

• Preparation of Pre-post shipment documentation and procedure, also ensuring that import/ Export databases are updated with correct and complete information. Co-ordinate with client for commercial documents and Inward Payments.

• Invite the various quotes & select best one of them and appointment of Vendor also Co-ordination with CHA / Freight Forwarders on shipment documentation (AWB, BLs, BOE, Shipping Bills). Ensure that the materials deliver to the port shall be attended at the earliest, to ensure reduction in unwanted costs pertaining to ground rent, etc.

• Strategizing, planning and enforcing the import activities as per the requirements of the Departmental heads, Co-Ordinate with Bank for DAN copy as well as the Original Import Documents. Continuously and consistently tracks various Exported and Imported shipments from the port until their arrival at respective locations. Complete All the Duty Payment, import clearance process before arriving the cargo at Indian Port. Making sure that the products and commodities arrive within the given time with Low cost of transportation of materials until their deliveries across locations.

• Preparation of MIS reports with view to apprise top management of routine Export and Import operations.

• Checking EBRC uploading status on DGFT site & Co-Ordinate with Bank for pending EBRC status. Ensure that all the possible benefits as per the Foreign Trade Policy against Exports shall be availed in time.

• Daily checking & tracking all the details on the ICE gate of RoDTEP scheme as well as Draw Back Scheme.

• Active participation and involvement in Internal and external audits and sales activities.

• Collaborate with and assist the Accounts & Finance, Production and Logistics team, by maintaining all necessary documentation, identification and claiming of appropriate benefits on Export made.

• Maintain a constant track of various Export and Import related formalities and licensing procedures like DGFT, Customs, Freight, Insurance and Shipping Companies etc.

• Ensure preparation and maintenance of requisite documentation for compliance with regulatory requirements of Customs, DGFT and other government departments.

Thermax Babcock & Wilcox Energy Solutions Pvt Ltd. From Nov 2019 - Jan 2021. as “Exim Executive – Export / import”

Thermax Ltd; Since April 2016 – Mar 2019. as “(EXIM) Commercial Executive – Export / import & International Logistics”

Roles & Responsibility:

• Export (Sea/Air/Road) & Import (Sea/Air) Documentation: Coordinating with projects and logistics teams regarding pre-shipment documentation. This includes preparing custom invoices, commercial invoices in the ORACLE system, and manual invoices in Excel for all pre-shipment requests across projects, ensuring compliance with both letter of credit (L/C) and non-L/C requirements as well as country-specific regulations.

• Daily coordination with the Chamber of Commerce for Certificate of Origin and the Export Inspection Agency for FORM AI.

• Coordinating with CHAs/Freight Forwarders regarding shipment status and following up with CHAs/Agents for BLS and shipping documents, while simultaneously monitoring and tracking the current status of shipment cargo clearance, loading, and awaiting clearance.

• Preparing daily DSRs for all pre-shipments, along with the preparation of MIS reports aimed at informing top management about routine Export and Import operations. Kalyani Technoforge Ltd (Bharat Forge Group), Since March 2019 – October 2019, as “(EXIM) Sr. Officer

– Export / import & International Logistics”

Roles & Responsibility: I worked on same Profile as I have mention in Thermax Ltd Experience. Academic Qualifications:

Examination Board/University Year Division

MBA – IB D. Y. Patil University 2012 -2014 1st

BBA- FINANCE A. M. College Pune University 2009-2011 Higher 2nd Technical Proficiency:

SAP Software, Oracle Software, BAAN Software, Internet and Microsoft Office Applications MS Office - Word, PowerPoint, Excel, MS Paint.

Personal Details:

Name : Vikas B Gawade.

Date of Birth: 10/03/1990

Marital Status: Married

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