Patient Care Technician

ERIN FISCHER

*** ******* ** ****** *****, NJ ****5 908-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

A self-motivated experienced professional known for exceptional patient accommodation and dedication to providing premium and compassionate patient care, seeking a position to further enhance and exercise my clinical and administrative experience and skills.

SKILL

•Excellent multi-tasking ability

•Compassionate and empathic professional

•Resourceful and reliable worker

•Excellent verbal communication

•Medical software: Epic Systems

•Sterile technique and infection control

•Medical Terminology knowledge

•Venipuncture/blood draw expert

•Surgery

•Interpreting laboratory/radiology results

•Organizational skills

•Certifications: Certified Patient (PCT), Basic Life Support (BLS)

PROFESSIONAL EXPERIENCE

HACKENSACK MERIDIAN HEALTH/ SOUTHERN OCEAN MEDICAL CENTER

PATIENT CARE TECHNICIAN FLOOT POOL /PATIENT OBSERVER Manahawkin, NJ JULY 2023 – PRESENT

•Assist patients with daily activities like bathing, dressing, and eating

•Responsible for phlebotomy and administering EKGs

•Clean and sanitize patient rooms, equipment, and supplies

•Provide comfort and support to patients who need it

•Ensure patient satisfaction

•Assist with moving patients between departments or to other locations

•Providing compassionate care by listening to patients’ concerns and guiding them by answering any questions or concerns

•Monitoring patients’ conditions and providing updates to healthcare team

•Monitoring patients’ food and liquid intake

•Assists patient with elimination needs: bedpans, urinal. Empties urinary catheter bags. Performs catheter care. Empties colostomy bags. Changes ostomy bags. Observes and maintains urinary drainage systems

•Calculates and records intake and output

•Answer patient call lights and responds appropriately

•Collects and labels urine specimens

•Performs special procedures including positioning and maintaining patient in correct and safe alignment; measuring and recording temperature, pulse rate, respiratory rate and blood pressure; measuring and recording height and weight

•Performs post-mortem care

•Performs or assists with CPR

•Performs bedside blood glucose testing

•Sets up and assists with simple wound dressing changes

•Empties and maintains drainage devices

•Assists with room preparation for anticipated admissions and transfers

•Communicates changes/information regarding patient’s physical/mental conditions to RN

•Utilizes proper restraint management

•When observing continuously monitor patients’ behavior and condition

•Redirect unsafe behaviors and prevent patients from harming themselves

•Provide a safe environment for patients who are on One to One Supervision for Suicide Precautions, Behavioral Restraints, Line of Sight or Patient Safety

•Provide frequent checks on patients that have a Patient Watch Order

•Provide direction to patient to ensure that they do not fall or wander off

APEX SPORTS AND REGENERATIVE MEDICINE

MEDICAL ASSISTANCE/FRONT DESK TINTON FALLS, NJ JUNE 2017 – JUNE 2023

•Book, coordinate and reschedule patient appointments

•Posted and reconciled insurance and patient payments

•Sent claims out weekly to insurance companies

•Insurance pre-certification on all diagnostic imaging as well as all medications

•Performs patient care including documenting weight, vital signs & chief complains

•Responsible for phlebotomy

•Assists with non-surgical procedures such as Platelet Rich Plasma, Stem Cell Therapy, Diowave Laser Therapy

•Assists with minimally invasive procedures such as Sonex a micro invasive Carpal Tunnel Release, Tenex, Ultrasound guided injections and Visonscope Imaging

•Proficient in all aspects of laboratory instrumentation, to include basic operation, quality control, preventive maintenance, reagent storage, troubleshooting & documentation

•Ensure patient satisfaction

•Managed all inventory and ordering supplies and medications

•Assist the patients and their family with education

•Scribe office note while physician examines patients

•Natural Supplements management, inventory and education

NEW JERSEY HEMATOLOGY AND ONCOLOGY ASSOCIATES

MEDICAL ASSISTANCE/AUTHORIZATIONS/FRONT DESK BRICK, NJ AUG 2016 – MAY 2017

•Book, coordinate and reschedule patient appointments

•Posted and reconciled insurance and patient payments

•Schedule outpatient diagnostic tests for patients

•Insurance pre-certification on all diagnostic imaging as well as all Chemotherapy Drugs

•Performs patient care including documenting weight, vital signs & chief complains • Performs all injections & laboratory testing, as ordered by a physician

•Responsible for phlebotomy & specimen collection.

•Assists with medical procedures, including Bone Marrow biopsies

•Proficient in all aspects of laboratory instrumentation, to include basic operation, quality control, preventive maintenance, reagent

storage, troubleshooting & documentation

•Ensure patient satisfaction

•Medication and radiology prior authorizations

•Schedules inpatient and outpatient admissions and procedures

•Assist the patients and their family with education

•Scheduling all Chemo appointments as well as also ordering the drugs

•Obtain patient co-pay assistance funding for patients with high co-pays

•Dispense medication and refills for patients using our in-office pharmacy

•Scribe office note while physician examines patients

DR. NICK MEHTA

PATIENT CARE COORDINATOR/OFFICE MANAGER TOMS RIVER, NJ JAN 2015 – JUNE 2016

•Assist physicians with patient care during and after procedures

•Book, coordinate and reschedule patient appointments

•Posted and reconciled insurance and patient payments

•Billed and submitted claims weekly, hospital billing and handled patient’s bills and account statements

•Manage insurance contracts and ensure compliance with contracts

•Monitor and evaluate staff performance and establish office policies and procedures

•Established and maintained working relationship with vendors, insurance companies and other health care facilities/organizations

•Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

•Managed schedule and payroll for staff and trained new employees

•Communicate with patients regarding inquiries and complaints

•Ensure patient satisfaction

•Medication and radiology prior authorizations

•Chronic Care Management

•Ultrasound Liaison

•Weekly lab reconciles, office mail, medical records and office bills to be paid

•Office liaison and correspondence Dr. personal file

•Daily management of in and out faxes and scan reports

•PCMH, ACO and P2P correspondence

•Assisted in physician credentialing and license renewal

•Scribe office note while physician examines patients

•Perform EKG, PFTs, injections and inhalation

•Provide patient education, wound dressing and patient portal support

•Marketing

SPORTS AND SPINE INTEGRATIVE CENTER/ASSOCIATED ORTHOPAEDICS

OFFICE SUPERVISOR/MEDICAL ASSISTANT RED BANK & UNION, NJ JAN 2014 – DEC 2014

•Office Manager responsibilities include ordering supplies, expense management, make daily deposits, payroll, pay bills and manage insurance claims.

•Educational pamphlets and brochures

•Marketing

•Natural Supplement management, inventory and education

•Medical Assistant duties included interviewing patients, collecting medical history, obtain vital signs, document in EMR system, dictate exam while Physician is conducting the exam, removal of stitches and casts, maintain treatment rooms and medical supplies and filling out Disability Forms.

•Assist with Homeopathic Ultrasound Injections

•Other duties consist of scheduling Epidural Steroid Injections with patient and Surgery Center, obtaining pre-certifications for MRI's, CT's, Epidurals, medication and in office procedures, medication refills, answering phones, checking patients in and out, scheduling follow up appointments and billing using proper diagnosis codes

DR. TATYANA PONTI

MEDICAL ASSISTANT/PHLEBOTOMIST LITTLE SILVER, NJ MAY 2013 – DEC 2013

•Managed various general office duties such as answering multiple phone lines, scheduling appointments, greeting patients, completion of insurance forms and mailing monthly invoice statements to patients.

•Evaluate patient care needs, prioritized treatments and maintained patient flow

•Assisted doctor with non-invasive procedures

•Authorized drug refills and provided detailed drug information

•Collected blood, tissue and other laboratory specimens and prepared them for lab testing

•Performed monthly inventory and maintained office and medical supply counts

•Performed vitals, EKGs, spirometry and administered injections and urinalysis

•Routinely retracted patient throat cultures and prepared them for lab submission

•Provided patient education

•Ordered and read lab tests, x-rays, MRIs, Ultrasounds and EKGs

•Obtain pre-certifications and authorization of procedures and medicine

•Collect all medical history of patients and document into the EMR system

•Sterilize any instruments used throughout the day

SHREWSBURY SURGERY CENTER/USPI

SURGICAL TECH/ENDO TECH SHREWSBURY, NJ JULY 2010 – AUGUST 2013

•Admitting patients, preparing and reviewing charts, scanning documents and dictating reports

•Responsible for the preparation of the surgical room, assembling both sterile and non-sterile equipment as well as checking and adjusting the equipment to ensure its proper operation

•Responsible for daily maintenance of endoscopes and turning over the room in accordance with JCAHO standards •

•Preparation of the patient before surgery

•Pass instruments and other sterile supplies to the surgeons, hold retractors, cut sutures and perform surgical counts

•Assist surgeons in providing aid in exposure, hemostasis and other technical functions that aid the surgeon in carrying out a safe operation

•Assisting the doctors and nurses in the endo room with appropriate pressure, obtaining and labeling biopsies

•Decontaminate, package and sterilize surgical instrumentation and equipment as per hospital and manufactures’ guidelines

•Followed guidelines for proper cool down, storage and rotation of supplies

•Distributed items upon request, assembling case carts for future cases and managing inventory appropriately

•Ensured safety and well-being of patients

•Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care

•Provided pre- and post-operative care as well as working in PACU

Centra State Hospital

OR Extern Surgical Tech FREEHOLD, NJ APRIL 2010 – JUNE 2010

•Setting up operating rooms, adjusting lights and equipment, completing counts before and after each case

•Draping of patients, gowning of surgeons and team members, accomplishing required scrub while following policy and maintaining septic techniques.

•Assisting Doctors in surgeries, including holding retractors, passing instruments and cutting sutures

RIVERVIEW MEDICAL CENTER

VOLUNTEER SAME DAY SURGERY FLOOR RED BANK, NJ JULY 2009 – FEBRUARY 2010

•Assisted patients with ambulation and crutch walking

•Transported patients to other areas of the hospital in wheelchairs and gurneys

•Assisted with patient transfer and ambulation

•Provided pre- and post-operative care

•Responded appropriately to the physical, emotional and developmental needs of the patients

•Monitored vital signs, such as blood pressure and pulse

•Assisted patients with discharge care including understanding with dressings and understanding their discharge instructions

EDUCATION

STAR CAREER ACADEMY, BRICK, NJ

CERTIFICATE IN SURGICAL TECH MAY 2009 – JUNE 2010

•GPA: 4.0

•Internship at Contrastive Medical Center

BROOKDALE COMMUNITY COLLEGE, LINCROFT, NJ MAJOR: NURSING SEPT 2005 – MAY 2007

•GPA: 3.8

•Coursework includes all pre req for the nursing program

HEALTHCARE TRAINING INSTITUTE, UNION, NJ

CERTIFICATE IN MEDICAL ASSISTANT/PHLEBOTOMIST/EKG TECH JULY 2001 – JAN 2002

•GPA: 3.8

•Included 200 hours of practical experience

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