Digital Marketing Customer Service

Kawalpreet Singh

St. Catharines, ON www.linkedin.com/in/kawalpreet2000/ 905-***-**** **************@*****.***

Objective

Motivated sales professional with over 3 years of customer service and sales experience, including outbound sales, seeking to leverage strong communication, consultative selling, and problem-solving skills in an Inside Sales Account Representative role at Accenture. Passionate about helping small to medium businesses optimize their online advertising and achieve growth through strategic digital marketing solutions.

Education

Bachelor of Business Administration

Brock University, St. Catharine's

January 2019 - August 2022

Areas of Interest: Sales, Digital Marketing, Business Investment Analysis

Work Experience

Tim Hortons, NOTL, ON - Supervisor

February 2023 - Current

Consistently exceeded sales targets through proactive upselling and customer engagement.

Managed a team to ensure exceptional customer service and efficiency in operations.

Developed and implemented training programs to improve staff performance.

Making outbound calls to the customers and making sure they received the best guest service in timely manner.

Monitored key performance metrics, providing insights to improve productivity.

Pioneer, St. Catharines, ON - Sales Associate/Cashier

November 2021 – October 2022

Delivered personalized recommendations to customers, increasing sales and engagement.

Resolved customer concerns efficiently, ensuring satisfaction and loyalty.

Trained new employees in customer service best practices and sales techniques.

Maintained accurate inventory management and transaction processing.

Walmart, St. Catharines, ON - Sales Associate (Dairy/Meat Department)

October 2019 - September 2020

Provided tailored product recommendations to meet customer needs.

Worked collaboratively in a fast-paced sales environment to maximize efficiency.

Implemented strategies to reduce product wastage and optimize store layout.

Skills & Competencies

Sales & Outbound Calling: Experience in engaging customers through outbound sales techniques, identifying opportunities, and increasing revenue.

Consultative Selling & Client Management: Skilled in understanding customer business needs and providing tailored advertising solutions.

Digital Marketing & Advertising: Knowledge of social media advertising solutions, including performance analysis and optimization.

Relationship Building: Ability to develop trust-based client relationships, ensuring retention and long-term growth.

Problem-Solving & Strategic Thinking: Adept at analyzing customer pain points and recommending data-driven solutions.

Excellent Communication: Strong verbal and written communication skills for engaging with North American clients.

Technology Proficiency: Comfortable with CRM tools, Microsoft Office Suite, and digital marketing platforms.

Professional Development

Sales & Marketing Certifications (Ongoing): Actively pursuing certifications in digital advertising and sales strategies.

Industry Knowledge Expansion: Engaged in continuous learning about social media trends, market insights, and advertising solutions to optimize client success.

BA/BI Certification: Ongoing

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