Team Leader Assistant Manager

YS

YANGDEN SHERPA

***************@*****.*** +1-571-***-**** Centreville, VA 20120

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Problem-solving skills

Good Communication skills

Good Interpersonal skills

Good team player

Good Learner

Creative thinker

Sales monitoring

Budget assistance

Team leadership

Team collaboration

Performance evaluation

Process improvement strategies

Employee performance evaluation

Sales reporting

Workload management

Workplace safety compliance

Employee supervision

Indian Hotels Company Ltd. Bangalore,

India

Assistant Manager- Front Office

06/2013 - 09/2021

Company Overview: Taj West End, Bangalore

Ensuring smooth & efficient operation of the Front office department and Coordinating with various other departments to ensure personalized, prompt and flawless service to all guests

Acting as a ‘One Point Contact' for all the in-house guests, to attend to all guest requests, feedback and complaints, if any

Revenue Maximization through upsells and ad-hoc business capture Keeping a tab on revenue loss by checking high balances, No-shows and late cancellations

Training and Team Building Exercises

Keeping a check on the staffing and shift management Attending all briefings and meetings as requested and necessary Taj West End, Bangalore

ITC Gardenia. Bangalore, India

Guest Relation Executive

08/2012 - 04/2013

Company Overview: Bangalore

Ensuring smooth & efficient operation of front office department and reporting directly to the Duty Manager and the Front Office Manager Handling shifts as a Duty Manager at times as per the requirement Coordinating with Sales Manager, Reservation Manager, Revenue Manager, Other depts

And with the Company coordinator to ensure smooth movement of the Group

Implementing and monitoring the various initiatives and processes to achieve customer delight in a consistent manner

Objective

Skills

Work Experience

Focusing on guest satisfaction and achieving customer delight Handling smooth check-ins of the guests and as a Cashier ensuring a seamless experience for a guest on departure

Blocking rooms as per preference if any for the arriving guests Monitoring the customer database by ensuring correct information, preferences or grievances and capturing them through effective enforcement of the customer feedback system

Arranging transportation for the guests

Reserving tables for the guests at the Restaurants in the hotel or city Arranging City Tours, Airline/Railway/Movie/Concert tickets for the guests

Taking care of reservations where and when required and ensuring correct rate applications

Training and Team Building Exercises

Attending all briefings and meetings as requested and necessary Bangalore

Kingfisher Airlines Mumbai

Cabin Attendant

04/2011 - 03/2012

Assisted passengers with seatbelts, stowing baggage, locating seats, and providing blankets and pillows.

Instructed passengers on safety and emergency procedures and answered questions related to flight.

Assisted disabled passengers when boarding or disembarking from an aircraft.

Facilitated smooth loading and unloading of passengers by helping with individual and group issues.

Transported baggage and coordinated transit between assigned terminals or platforms.

Provided support in case of medical emergencies on board aircraft. Restocked and organized food, beverage and passenger items inventory. Verified the accuracy of passenger manifests.

Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures. Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.

Lincolns High School

12th

01/2010

Lincolns High School

10th

01/2008

Handled the department in the absence of Front Office Manager. Awarded Assistant Manager of The Hotel.

Undergone 2 days of workshop on Process Improvement within The Taj Group of hotels and achieved a Gold Certificate as part of the Improvement team.

Qualification

Achievements

Training

ITC Grand Chola, Chennai, Tamil Nadu, 3 months, Front Office, Learning and Development Problem Solving Skills

Good Communication skills

Good Interpersonal skills and a Good Team player

Good Learner and a creative thinker

12th, ISC, Lincolns High School, 2010

10th, ICSE, Lincolns High School, 2008

Summary Of Competencies

Personal Qualifications

Contact this candidate