Shannon Hamilton
Motivated customer service professional with an eagerness to grow within a well versed team.
Landover Hills, MD 20784
*******************@*****.***
Professional Summary
1. Skilled restaurant team member looking to employ my abilities in communication, problem-solving and attention to detail in customer service Highly committed to providing enjoyable dining experiences to customers.
Willing to relocate to: Washington, DC
Authorized to work in the US for any employer
Work Experience
Server/Supervisor
Matchbox Food Group
April 2018 to Present
Provide excellent customer services.
Greet customers and present menus.
Make suggestions based on their preferences.
Take and serve food/drinks orders.
Up-sell when appropriate.
Arrange table settings.
Keep tables clean and tidy at all times.
Deliver checks and collect payments.
Server/Waiter
Cuba Libre Restaurant & Rum Bar
September 2019 to March 2021
Provide excellent customer services.
Greet customers and present menus.
Make suggestions based on their preferences.
Take and serve food/drinks orders.
Up-sell when appropriate.
Arrange table settings.
Keep tables clean and tidy at all times.
Deliver checks and collect payments.
Guest advisor
Unleashed by Petco
June 2019 to April 2020
Acts as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service. Provides quick and courteous service to all Petco guests and their pets, by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services.
Server/Waiter
Red Lobster
November 2014 to March 2018
Provide excellent customer services.
Greet customers and present menus.
Make suggestions based on their preferences.
Take and serve food/drinks orders.
Up-sell when appropriate.
Arrange table settings.
Keep tables clean and tidy at all times.
Deliver checks and collect payments.
Education
High school diploma
Spingarn Shs
August 2011 to July 2013
Skills
• Customer service
• Restaurant experience
• Leadership
• Merchandising
• Cash handling
• Kitchen Experience
• Upselling
• POS
• Food Service
• Serving
• Conflict management
• Food service
• Restaurant Experience
• Food Safety
• Busser
• Serving Experience
• Organizational Skills
• Bartending
• Cash register
Certifications and Licenses
Driver's License
December 2023 to November 2026