Customer Service Inside Sales

Patrick Estrada

*********@***.*** https://www.linkedin.com/in/patrick-estrada-7b21639/

**** ******* ***. ********, ** 90606 562. 522.9333

Terminal Manager / Warehouse Manager / Distribution Manager / Branch Manager

Customer service driven operations manager with over thirty-five years of experience. Proficient in warehouse management, distribution center, transportation, customer service, staffing and problem solving and Distribution. Proven track record in managing P&L.

Key Accomplishments

Instituted daily warehouse safety walks, reviewed proper safe lifting, proper cutting techniques, and promoted safety talks at daily start up meetings, reducing OSHA recordable accidents by 13%.

Implemented daily inventory audits, conducted additional cycle counts, and cross-trained employees to assist with workload, improving inventory accuracy by 12%.

Established daily quality control (QC) audits, personally followed up on all customer service issues, insuring they were completely resolved. This resulted in a 10% increase in Customer Service satisfaction.

Distribution / Transportation controlled driver labor YOY, by creating more efficient routes.

Implemented hours of service (HOS) audits and tracking, reduced violations by 7% by creating an awareness and traning.

Key Skills & Expertise

Operations Management

Inventory Management

Customer Service

Safety Practices

Microsoft Office

Coaching / Counseling

Transportation

WMS

Process Improvements

Shipping/Receiving

Payroll

Warehousing

Staff Scheduling

Hours of Service (HOS)

Accident Investigation

Distribution

Inside Sales

Cost Control

Attention to detail

Service & Maintence

DOT Compliance

P&L Management

SAP

Material Handling

Communication skills

Driver Recruiting

ELD Experience

Experience

SOLVENT DIRECT Gardena, California

Managed day-to-day warehouse operations and Hazmat CDL Drivers in multiple locations, Gardena, Arizona, and Colorado. Planned routing for all locations as well as Customer Service, Inside Sales, Inventory Planning, Recuriting, Safety compliance, Shipping, Receiving and DOT compliance.

TERMINAL/DISTRIBUTION MANAGER 05/2023-10/2024

Reduced Driver Overtime by 6%

Improved DOT compliance, by reducing DOT violations by 5%

Reduced Warehouse labor by 15%

AIRGAS DRY ICE Santa Fe Springs, California

Managed fleet and drivers, conducted all safety training, experienced with Google Docs, Geotab, SAP, EDS, Kronos, Drivecam (LYTX) and Workday. Work closely with the regional safety manager to coordinate compliance with OSHA, DOT, EPA, FDA, and state and local regulations as well as Union agreements. Control cost, labor and staffing, recruiting, customer service, manage maintenance on the fleet as well as Hour of service (HOS).

DISTRIBUTION SUPERVISOR 10/2021-05/2023

Reduce idle times by 7%

Reduce HOS violations by 5%

Reduced Driver vacancies by 7%

SCHOLASTIC BOOK FAIRS Anaheim, California

Managed all operational aspects including distribution operations, Leadership, manage multiple projects, customer service, human resources, administration, and sales. Directed Financial Management, in conjunction with Director of Operations and Regional Vice President, planned and prepared annual budget for branch unit.

BRANCH MANAGER 12/2005-04/2021

Provided training, coaching, development, and motivation to team personnel, reducing warehouse labor by 5%.

Instituted daily warehouse safety walks, reviewed proper safe lifting, proper cutting techniques, and promoted safety talks at every start up meeting, reducing OSHA recordable accidents by 13%.

Implemented daily quality control (QC) audits, personally followed up on all customer service issues insuring they were completely resolved, resulting in a 10% increase in Customer Service satisfaction.

Established daily inventory audits, conducted additional cycle counts, and cross trained employees to assist with workload, improving inventory accuracy by 12%.

Conducted driver ride-a-longs and monthly driver meetings, which improved efficiency and on-time outbound deliveries by 5%, and reduced accidents nationwide by 10%.

Consistently came in under yearly budget by 5%.

ESTRADA ACCESSORIES Whittier, California

Home-based online business specializing in women's appeal and accessories. Purchased wholesale and sold product online.

BUSINESS OWNER 07/2004-12/2005

Identified problems, made decisions and interpreted results. Improved quality and productivity by streamlining systems and processes, resulting in profits of $4000.00 per month.

NYK LOGISTICS Torrance, California

Responsible for supervising a cross-dock operation, 3rd party logistics warehouse for Yamaha, JVC, Noritake, Ajinomoto, and Crystal Cruise Lines within a 450,000 square foot warehouse.

WAREHOUSE SUPERVISOR 08/2002-07/2004

Streamlined process of unloading containers, increasing efficiency by 5%.

Implemented daily audits, eliminating shipping errors by 7%.

Provided training and cross training to employees, reducing need for temp labor by 5%.

LADY JANE LTD Cypress, California

Managed manufacturing and distribution warehouse of Stationary Gift products with annual sales of over 13 million dollars.

WAREHOUSE MANAGER 05/2000-05/2002

Implemented daily QC audits and established staging locations, reduced shipping errors by 10%.

Instituted standard operating procedures, increased receiving processing within 24 hours.

Consolidated and organized warehouse, created 20% more warehouse storage locations.

Established cycle counts and created location, improved inventory accuracy by 15%.

EARLIER EXPERIENCE

New Breed Logistics Warehouse Supervisor 06/1998 - 05/2000

Emser Tile Distribution Manager 9/1988-04/1998

Evenflo Juvenile Furniture Assistance Warehouse Manager 06/1983 – 09/1988

Awards

Branch Excellent in Inventory Management Scholastic Book Fairs 08/2019

Branch Excellent in Cost Control Scholastic Book Fairs 08/2019

President Safety Award Scholastic Book Fairs 08/2017

Branch of the Year Scholastic Book Fairs 08/2015

Employee of the Year Scholastic Book Fairs 08/2014

Professional Development

Crucial Conversation Training Scholastic Book Fairs 07/2014

Leadership Academy Scholastic Book Fairs 07/2016

Branch Leader Development Scholastic Book Fairs 07/2018

Education

East Los Angeles Community College Monterey Park, California 9/1982-5/1983

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