Customer Service Sales Associates

Marina Delaguerra

*** ******** *****, *** ****, CA 95136

408-***-****, ****************@***.***

Skills/Software: Proficient MS, Word, Excel

DMV

Motor Vehicle Administration

May 2019 - November 2019

Six Month Contract

Assisted clients with registration for CDL

Supervised testing area

Monitored new client check-in

Scanned personal documents

Issued CDL for qualified clients

Assisted in the camera/photo area

Macy’s – Oakridge Mall

Seasonal Sales Lead

October 2018 to January 2019

· Supervised all sales associates

· Resolved high volume daily customer service issues

· Display new merchandise

· Recovered floor & dressing rooms

· Cashier & product knowledge

Lazboy Furniture

Furniture Consultant

October 2017 - August 2018

Assisted and designed floorplans for clients

· Developed relationships with repeat customers

· Traveled to appointed house calls

· Provided excellent and efficient customer service

· Executed product knowledge and experience

Bassett Furniture

Design Consultant

May 2016-August 2017

· Assisted and designed floorplans for clients, displaying all custom furniture in their given space

- · Assisted clients furnish their homes and office

· Served as the main point of contact for all clients requests and inquiries

· Required to up-sell custom furniture and utilize suggestive selling techniques and set appointments

· Provided excellent and efficient customer service Crate & Barrel

Santana Row

Furniture Sales Expert

November 2012-September 2015

· Consistent Top Sales for 3 quarters

· Assisted customers furnish their homes and office

· Responsible for displaying new merchandise and provided excellent and efficient Cashiering skills

· Served as the main point of contact for all customers requests and inquiries Required to up-sell merchandise and utilize suggestive selling techniques, answered all in-coming customers call s and set up appointments

Center Street Grill and Restaurant

Assistant Manager/Event Coordinator

June 2006-September 2012

· Exemplified leadership while managing a team of servers, bussers, kitchen and bar staff

· Responsible of daily counting of cash revenue and bank deposits

· Executed and organized a weekly schedule for all employees

· Implemented an extensive program for new hires

· Organized and coordinated all banquets and special events Tuesday Morning

Senior Sales Associate and Key Holder

June 2010-January 2011

· Exemplified leadership while managing a team of sales associates

· Responsible for daily counting of cash revenue and nightly deposits

· Executed an organized and detailed weekly schedule for all sales associates

· Entered daily time cards

· Responsible for unloading and displaying new merchandise

· Implemented an extensive training program for new hires BMW Stevens Creek

Receptionist/Cashier

July 2008-June 2009

Responsible for accepting correct payments for various car maintenance repairs or routine check-ups Nightly counting of cash revenue and deposits

Answered and set 70-100 phone appointments daily

Assisted with Parts Department, and Service Writers Sonoma Chicken Coop Restaurant

Manager

November 2007-June 2008

· Exemplified leadership while managing a team of cashiers, bussers, expos, and kitchen staff

· Responsible for daily counting of cash revenue and deposits

· Executed an organized and detailed weekly schedule of 50 employees

· Implemented an extensive training program for new hires Sherwood Inn Restaurant and Lounge

Manager

January 1979-June 2006

· Provided timely and courteous service to sustain a pleasing environment

· Planned and organized banquet events and catering

· Supervised all wait staff, bartenders and kitchen staff

· Mended daily customer satisfaction

· Planned and executed daily menu specials with the kitchen manager

·

Education

September 1976-June 1977

San Jose City College Business Management

Contact this candidate