Real Estate Customer Support
Resume:
Shira Nahum
**** ***** ******* ***, *** Diego, California, United States
*****.*****@*****.***
linkedin.com/in/shira-nahum-87a52214
Summary
Dependable and goal-oriented IT Specialist with 10+ years of experience maintaining in-house IT systems and providing comprehensive customer support. Specialize in applying technical expertise of designing and enhancing IT solutions to improve productivity and efficiency. PROFESSIONAL SKILLS
• Self-starter with strong work ethic and a passion for problem-solving
• Ability to think critically and able to work effectively in a team
• Possess effective time-management, problem-solving, analytical, and documentation skills
• Solid organizational skills as well as the ability to perform multiple tasks simultaneously and complete assigned projects within specified deadlines
• Strong communication skills with the ability to convey technical information clearly and concisely to team members and clients
• Knowledge seeker with the ability to learn and adapt efficiently and effectively IT SKILLS
• Knowledge and experience with multiple OS such as Windows, Mac, Linux and Unix as well as proficiency with MS Office Suite
• Provide Help Desk-based IT phone support to end-users
• Excellent analytical and critical-thinking skills with the ability to troubleshoot or resolve complex system, software or hardware issues
• Understanding of ITIL processes
• Spearheaded hardware and software upgrade rollouts
• Deploying Azure domain o365, setting up email updating DNS records
• Deep knowledge in the Content Management KnowBe4, Teramind, Avanan, Varonis DA and DP
• Experience with the databases SQL
• Knowledge in internet security
Experience:
Real Estate Agent
Coldwell Banker
2024-Present
• Building and maintaining relationships with buyers and sellers, buying, selling and renting properties.
• Negotiating agreements and contracts and working with landlords and property managers.
• Inspecting properties, filming and photographs and documentation
• Market research and marketing
• Monitoring and updating listing, preparing and reviewing documents
• Providing and maintaining excellent customer service Junior Manager
UPTIME IT LLC
2016 - Present (6 years 9 months +)
• Assisted in the management of IT projects, resulting in a positive impact on the company performance.
• Led the design and implementation of a new IT infrastructure, planning scenarios impact performance and scheduling.
• Collaborate with team to deliver on time and on budget projects.
• Migrating email and data to o365 cloud
• Implemented regular and maintenance of network servers
• provide security software on servers and configuration such as Teramind, Veraito, Avanan, Knowbe4, MS 365
• Implement security measures such as email campaign, audit software and enforcing policy and rules on the network.
• Azure domain, O365, DNS, Firewall, VPN, Fortinet FortiClients Senior System Engineer
Varonis
Aug 2009 - Feb 2014 (4 years 7 months)
• Supporting the Varonis product suite. Troubleshooting, understanding the system within the customer environment, and detection of environmental issues (Last tier - working directly with engineers).
• Integration with Windows, UNIX, SharePoint, Exchange, NAS (Netapp/EMC), Active Directory.
• Provide support to end users and IT, setup of computers for new employees, phones and assist with other networking tasks
• Deployment, Training, and Configuring the Varonis product suite at the customer site. Education
Monroe Community College
BA, Information Technology
2008 - 2009
Kingsborough Community College
AS, Information Technology
2005 - 2006
Skills
Jira
Monday.com
Jumpcloud management
Yardi
Rent café
Rippling
SentinalOne
Spanning
SQL TCP/IP
SharePoint
SonicWALL
NetApp
FortiClient
Avanan
KnowBe4
Veriato
Teramind
O365
Esxi \ Vcenter
DA
DP
DCF
Languages:
Hebrew
English
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