Customer Service Data Entry

Jemimah Caba Tamondong

Edmonton Alberta

Mobile +1-306-***-****

***********@*****.***

CAREER SUMMARY

Customer Service Professional with 17 years experience interacting with the public. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly. Staff Supervision/Training Customer Relations

Safety Inspection Facilitation

Data Entry Operator Administration

Client Scheduling Leadership

Customer Retention Strategic Planning

Relationship Building

SPECIAL SKILLS

Computer & IT –

Microsoft Office™ (Word™, Excel™ PowerPoint™)

Siebel Software Platform, Opera, Synxis CRS, CRM

Windows™ (11™, Vista™, XP™)

Adobe Photoshop

Adobe™

EMPLOYMENT EXPERIENCE

General Manager

Ramada by Wyndham West Edmonton Hotel & Suites – October 2024 up to present

• Operations Management

• Financial Management

• Staff Management

• Guest Relations

• Sales and Marketing

• Strategic Planning

• Compliance

• Reporting

• Safety and Security

Front Desk Manager

Holiday Inn & Suites Lloydminster

• Supervision and Leadership

• Guest Service and Satisfaction

• Operational Management

• Communication and Collaboration

• Problem-Solving and Decision-Making

Service Quality/ BI Strategy – Management Information System (MIS)

/Senior Customer Service Agent

Emirates NBD Bank (ENBD), Dubai UAE

• Data Analysis and Interpretation

• Reporting and Visualization

• Strategic Recommendations

• Monitoring and Evaluation

Senior Customer Care Associate

Xerox Company- ITunes Apple Support, SM Mall of Asia Pasay, Philippines

• Handling Complex Inquiries

• Resolving Customer Complaints

• Providing Technical Support

• Supervision and Training

• Customer Relationship Management (CRM)

• Analyzing Trends and Identifying Issues

• Escalation Management

• Following Communication Procedures

• Engaging Customers

Contact Center Associate

US Autoparts Mandaluyong, Philippines

• Handling Complex Inquiries

• Resolving Customer Complaints

• Escalation Management

• Following Communication Procedures

• Engaging Customers

Banker

Abu Dhabi Commercial Bank (ADCB), Dubai UAE

• Customer Service

• Financial Transactions

• Data Management

• Product Knowledge

• Upselling

Dietary Aide / Health Care Aide (Part Time)

Lloydminster Continuing Care (Alberta Health Services)

• Dietary Adherence

• Basic Patient Care

• Monitoring and Observation

• Medication Management

• Meal Preparation and Service

• Cleaning and Sanitation

• Patient Interaction and Support

• Food Handling and Storage

Food Service Supervisor

Mary Brown’s Lloydminster Sk.

• Staff Supervision

• Food Production and Service

• Inventory and Ordering

• Customer Service

• Operations and Management

Night Auditor/Guest Service Relation Officer

Microtel Inn & Suites by Wyndham, Estevan / Lloydminster

• Accounting and Reporting

• Financial Reconciliation

• Guest Services

• Front Desk Operation

Restaurant Marketing

Golden Arches Dev. Inc., McDonalds SM Bicutan, Philippines

• Marketing Strategy and Planning

• Promotional Activities:

• Brand Management:

• Performance Analysis

• Collaboration with other Departments

• Stay up-to-date on the latest marketing trends and technologies EDUCATION AND CREDENTIALS

Bachelor, Office Administration

Polytechnic University of the Philippines

TESDA, English, Math Proficiency and Computer Literacy Vocational

Bachelor, Science in Nursing

Laguna Northwestern College

Diploma, Secondary Education

Muntinlupa National Highschool

Language –

English-Fluent

PROFESSIONAL REFERENCES

Available upon request

Contact this candidate