Customer Service Inside Sales

Josh Koets

********@*****.*** 616-***-**** Fort Collins, CO Josh Koets

SOFT SKILLS EMPLOYMENT

• Time Management

• Customer Service

• Problem Solver

• Attention to Detail

• Coordination

• Teamwork

• Self Starter

• Dependability

• Flexibility

• Leadership

• Creativity

SKILLS

• Written, Verbal &

Interpersonal Communication

• Active Listening

• HubSpot

• Microsoft Office Suite

• Microsoft Reflections

EXTRACURRICULAR &

VOLUNTEER

• Dean’s List - Four Years

• Sigma Alpha Epsilon Fraternity

• Feeding America - West

Michigan Food Bank

• Varsity Soccer Coach

• West Michigan Special Hockey

Association

• HubSpot Certifications

EDUCATION

• Bachelor of Administration

Marketing, Ferris State

University, May 2023

UFP Industries - Retail Solutions

Inside Sales Coordinator - June 2023 - August 2024

• Collaborated closely with account managers to ensure customer requests were promptly addressed and effectively resolved, enhancing client satisfaction and fostering long-term relationships.

• Resolved client complaints efficiently, working closely with internal teams to develop and implement solutions that strengthened client relationships.

• Played a key role in lead qualification by assessing interest levels, timelines, and specific customer needs, strategically directing qualified leads to the appropriate channels to maximize conversion rates.

• Maintained consistent and proactive communication with the customer base, gathering critical feedback to ensure satisfaction and aligning services with client expectations.

• Demonstrated proficiency in Microsoft Excel, Word, and Outlook, along with UFP operating systems, to efficiently manage data, streamline processes, and support daily operations.

• Actively contributed to driving new product sales by identifying and introducing customers to previously unknown products, thereby expanding market reach and increasing revenue.

• Supported outside sales team by optimizing order entry processes, managing inventory effectively, and ensuring accurate product pricing, leading to improved sales operations and client service.

• Collaborated with sales, advertising, communication, and PR teams on cross- departmental marketing projects, resulting in successful campaigns that boosted brand visibility.

UFP Industries - Packaging

Marketing & Sales Internship - June 2022 - August 2022

• Streamlined order entry processes and optimized inventory management for both outside and inside sales teams, ensuring accurate product pricing and enhancing operational efficiency.

• Spearheaded lead generation initiatives by leveraging advanced tools like ZoomInfo and HubSpot CRM, driving a significant increase in the sales pipeline.

• Conducted in-depth cost-benefit and needs analysis for existing and potential customers, tailoring solutions to align with their specific requirements and maximizing client satisfaction.

• Executed over 20 outbound cold calls daily, effectively identifying and qualifying high- potential sales leads, contributing to sustained growth in revenue and market share. Quail Ridge Golf Club

Pro Shop Attendant - May 2020 - June 2022

• Efficiently managed customer check-ins and optimized booking processes for both phone-in and walk-in clients, ensuring a seamless customer experience.

• Leveraged innovative marketing techniques to effectively promote merchandise and memberships, converting walk-in inquiries and inbound calls into loyal customers.

• Spearheaded dynamic upselling strategies, significantly boosting pro shop sales and enhancing revenue streams.

• Facilitated event coordination by executing verbal directives and adhering to detailed event plans, contributing to the successful execution of high-impact events.

• Partnered with management in the strategic planning and flawless execution of events, driving customer engagement and satisfaction.

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