Field Service Technician
Resume:
EMPLOYMENT HISTORY
DEC **** - PRESENT
Enhanced Premise Technician, CenturyLink / Lumen / Quantum Fiber, Phoenix, Arizona JUN 2017 - PRESENT
Luxury Rideshare Driver, Lyft and Uber, Phoenix, Arizona MAR 2014 - DEC 2022
Broadband Technician, CenturyLink / Lumen, Phoenix, Arizona 910 E Kristal Way, Phoenix, US, 85024
*********@*****.***
JAMES DAAB
F I ELD SERVICE TECHNICIAN
PROFESSIONAL SUMMARY
Field Service Technician with over 28 years of expertise in installation, repair, and network optimization, leveraging innovative solutions and advanced tools to drive customer satisfaction. Demonstrates strong leadership and a passion for mentoring, delivering exceptional service through the use of cutting-edge technology. Skilled in customer relations, project management, and equipment repair, consistently enhancing connectivity and performance in dynamic environments.
Install and configure fiber optics to enhance connectivity and user satisfaction. Troubleshoot and maintain diverse network systems for residential and small business clients. Utilize advanced tools for precise installation and repair of network components. Streamline fiber optic installations from cross-connect to customer premises, consistently meeting targets and enhancing customer satisfaction.
Configure and maintain diverse network systems, ensuring seamless connectivity across various devices. Adapt swiftly to evolving technologies.
Pioneer cutting-edge fiber optic solutions, enhancing network performance and user experience. Implement advanced WiFi 7 configurations for optimal connectivity.
Conduct comprehensive WiFi surveys, analysing signal distribution to maximise efficiency. Troubleshoot complex network issues for diverse client bases.
Deploy and diagnose fiber optic networks using OTDR equipment to pinpoint faults, ensuring seamless connectivity for residential and business clients.
Drive luxury rideshare, maintain 4.9+ rating, ensure safety and comfort. Optimize routes, manage peak demand, achieve top driver metrics. Keep vehicle pristine, follow safety protocols, document rides accurately. Create welcoming atmosphere, assist special needs, offer local insights. Complete over 4000 rides, enhance rider experience, ensure compliance. Analyzed traffic patterns and demand fluctuations as a Rideshare Driver to maximize efficiency, resulting in consistent top- tier performance metrics and enhanced passenger satisfaction. Install and maintain telecom services, enhancing customer satisfaction and service reliability. Diagnose and resolve cable issues, improving signal quality and reducing downtime. Educate customers on equipment use, fostering better understanding and efficient usage. Set up complex networking solutions, ensuring seamless connectivity for diverse clients. Optimised network infrastructure through strategic cable installations, enhancing signal strength and reliability for residential and business customers.
Streamlined installation processes for phone, internet, and television services, reducing average setup time and improving customer satisfaction rates.
Pioneered implementation of gigabit services using advanced ethernet and fiber optic cabling, elevating connectivity speeds for clients.
Delivered exceptional customer support, diagnosing equipment malfunctions and providing tailored technical solutions to meet diverse client needs.
Conducted meticulous cable inspections and tests, utilising specialised electronic equipment to promptly identify and resolve transmission faults.
Optimised cable installations, boosting signal strength and reliability for residential and business customers, leading to improved service quality.
Performed meticulous low-voltage installations across diverse environments, ensuring compliance with safety standards while maintaining signal integrity.
AUG 2013 - MAR 2014
Broadband Technician, Pinnacle Communications (Contractor for Cox Communications), Phoenix, Arizona AUG 2011 - FEB 2013
Staff Sergeant Aviation Electrical Shop Supervisor, United States Marine Corps, Cherry Point, NC MAR 2008 - AUG 2011
Staff Sergeant Mobile Maintenance Facility Supervisor, United States Marine Corps, Yuma, AZ Safely traveled to customer sites for repairs and maintenance, enhancing service efficiency. Compiled necessary parts and documentation, ensuring seamless service delivery. Promptly responded to service calls, maintaining professionalism and customer satisfaction. Addressed customer inquiries on services and pricing, improving client understanding. Assessed equipment malfunctions, providing effective technical support to meet customer needs. Conducted comprehensive network diagnostics, identifying and resolving complex connectivity issues to minimise service disruptions for residential and commercial clients. Optimised service call efficiency by meticulously preparing equipment and documentation, reducing average response time and enhancing customer satisfaction.
Maintained impeccable service records, ensuring accurate documentation of repairs and maintenance for improved service continuity and resource allocation.
Fostered strong relationships with dispatch team and fellow technicians, facilitating seamless coordination and knowledge sharing to enhance overall service quality.
Implemented precise network setups using coaxial cable infrastructure, ensuring optimal signal strength and connectivity performance for diverse client requirements.
Led Quality Assurance Programs, enhancing safety and compliance across multiple work centers. Supervised avionics and maintenance teams, ensuring operational excellence and adherence to standards. Conducted strategic analysis, providing actionable insights to senior leadership for informed decision-making. Managed team performance, fostering professional growth and improving underperforming associates. Ensured compliance with safety and material handling protocols, reducing incidents and improving efficiency. Conducted in-depth analyses to inform strategic decisions, presenting data-driven recommendations that guided senior leadership in critical choices.
Mentored underperforming employees, providing tailored guidance to enhance their skills and boost overall team productivity.
Implemented accountability measures, ensuring associates met operational guidelines and customer service expectations, leading to improved brand standards.
Spearheaded Quality Assurance initiatives, elevating safety standards and regulatory compliance across multiple aviation maintenance units.
Conducted comprehensive operational analyses, delivering actionable insights to senior leadership for strategic decision- making in aircraft maintenance.
Directed aviation electrical maintenance operations for multiple aviation squadrons, implementing standardized procedures that enhanced aircraft readiness rates.
Supervised mobile maintenance, ensuring rapid equipment assembly in high-pressure settings. Diagnosed mechanical issues, developing repair scopes to enhance operational efficiency. Created maintenance schedules, ensuring compliance with safety standards and production needs. Provided 24/7 generator support in Afghanistan, maintaining operational readiness. Repaired critical building systems, restoring functionality and minimizing downtime. Led mobile maintenance facility operations, overseeing critical equipment installations and repairs in high-stress environments, ensuring operational readiness.
Conducted thorough inspections and tests to identify mechanical and electrical issues, developing comprehensive project scopes for efficient repairs.
Generated and implemented preventative maintenance schedules, optimising equipment performance and maintaining a safe working environment.
Provided crucial generator support for Operation Enduring Freedom, utilising 100kW and 200kW Tactical Quiet Generators in challenging combat conditions.
Directed mobile maintenance operations in Afghanistan, ensuring 24/7 operational readiness of critical systems while supervising HVAC and chiller maintenance in extreme environments. MAR 2005 - MAR 2011
Avionics Instructor, United States Marine Corps, Camp Pendleton, CA MAY 1996 - MAR 2008
Avionics Electrical Technician, United States Marine Corps, MCAS Miramar, CA EDUCATION
High School Diploma, High School
COURSES
FEB 2021 - 2024
Security Badge at Sky Harbor Airport
AUG 2013
Certification at SCTE
Lean Six Sigma White Belt Course at Lean Logic / Lean Techniques 40 Hour Hazardous Material class
Aircraft Nickel-Cadmium Battery Maintenance & Repair Advanced Aircraft Electrical Instrument Flight Control Systems Technician DOD Information Assurance Awareness
Wire Bundle Repair
Basic Instructor Course
Freon Recovery & EPA Requirements
EPA Freon Certification Intermediate Maintenance
Intermodal Dry Cargo Container CSC Inspection
Mobile Facility Intermediate Maintenance and Generator Support Instructed avionics courses, boosting student proficiency in electrical systems. Facilitated labs, ensuring safety and skill growth in troubleshooting. Explained generator theories, enhancing student understanding. Managed classrooms, fostering collaborative learning. Mentored students in instrument systems, improving technical skills. Implemented rigorous 6-week training curricula, effectively preparing students for real-world avionics challenges in the Marine Corps.
Executed skilled repairs and maintenance on aircraft systems, ensuring operational efficiency. Calibrated electronic systems for optimal aircraft performance, enhancing reliability. Interpreted technical diagrams to verify installations, ensuring compliance with specifications. Provided comprehensive generator electrical support during Operation Iraqi Freedom. Served as Quality Assurance Inspector, maintaining high standards in repair processes. Led avionics maintenance operations, ensuring optimal performance of aircraft electronic systems through skilful calibration and adherence to stringent quality standards. Interpreted complex technical documentation to execute precise repairs and modifications, leveraging expertise in blueprints, schematics, and wiring diagrams.
Spearheaded generator electrical support for critical operations, adapting to diverse environments from naval vessels to combat zones in Iraq.
Meticulously followed established procedures and manufacturers' instructions to perform skilled repairs and maintenance, ensuring aircraft safety and reliability.
Delivered comprehensive generator support for military infrastructure, utilising a range of equipment from tactical 60kW units to state-of-the-art 500kW Volvo generators.
Led avionics maintenance operations, ensuring optimal aircraft performance through precise calibration and rigorous quality control measures.
Aircraft Electrical Instrument Flight Control Systems Technician AH-1W Navy Armament Control and Delivery System
UH-1N and AH-1W AFCS & Stability Control Augmentation System Aviation Electrician's Mate Strand, Class A1 Aviation Technician Common Core OSHA 10 Hour course
SKILLS
Leadership Active Listening
Critical Thinking Active Learning
Decision Making Time Management
Problem Solving Equipment Repair
Electrical Troubleshooting Customer Relations
Fiber Installation WiFi Setup
Network Troubleshooting Cable Splicing
Tool Handling Quality Assurance
Data Analysis Mentoring
Emergency Response HVAC Repair
Plumbing Electrical Systems
Avionics Blueprint Reading
Generator Support Signal Testing
System Integration Technical Documentation
Troubleshooting Techniques Customer Training
Project Management
ADDITIONAL INFORMATION
Awards
• May 2001 - Navy and Marine Corps Achievement medal
• January 2004 - Navy and Marine Corps Achievement medal
• May 2004 - Navy and Marine Corps Achievement medal
• February 2011 - Navy and Marine Corps Achievement medal
• November 2011 & 2012 - Letter of Appreciation
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