Customer Service Specialist

MUHAMMAD RAHEEL

Customer Service Specialist Efficient Transaction Handling Client Relations

923********* **************@*****.*** linkedin.com Faislabad pakistan SUMMARY

With over 8 years of dedicated experience, I am enthusiastic about delivering top-notch customer service and ensuring efficient transaction processing. My biggest career achievement includes leading a cashier team to significantly enhance customer checkout experience. EXPERIENCE

Lead Cashier

Hyperpanda market

06/2020 - 01/2023 Lahore packages mall

Managed transactions for over 100 customers daily, maintaining a 99% accuracy rate which contributed to the store's customer satisfaction scores.

Trained and mentored 5 new cashiers, improving the overall team's transaction speed by 25%.

Conceptualized and implemented a streamlined checkout process that reduced customer wait times by 30%.

Coordinated with the inventory team to replenish POS impulse items, resulting in a 10% increase in impulse sales.

Devised customer privacy protection protocols in line with state law, ensuring zero breaches during my tenure.

Participated actively in monthly inventory counts, assisting in reducing inventory discrepancies by 15%.

Customer Service Representative

Target

02/2017 - 05/2019 Makkah saudia hypermarket

Processed average of 80 transactions per shift with a focus on efficiency and accuracy, enhancing customer checkout experience. Executed daily register operations including cash handling of approximately $5000, maintaining balance with minimal errors. Collaborated in team efforts to achieve a 90% success rate in customer enrollment for the store rewards program. Resolved an average of 15 customer issues per shift, reinforcing positive company-customer relations.

Performed weekly audits of register area, maintaining exemplary standards of organization and cleanliness.

Sales Associate

Best Buy

08/2014 - 01/2025 Layalpura gallary pakistan

Supported an average of 50 customers per day, recommending products and services to improve their shopping experience. Effectively handled customer transactions, ensuring a daily cash drawer accuracy rate of over 98%.

Assisted in floor recovery and endcap merchandising, leading to a 5% uplift in sales for featured products.

Maintained the sales floor to company standards, fostering a clean and organized shopping environment.

EDUCATION

Associate Degree in Business Administration

Community College of lahore

02/2018 - 07/2021 Lahore, Pakistan

KEY ACHIEVEMENTS

Top Sales Promoter

Achieved recognition as the Top Sales

Promoter for consecutive quarters,

generating a 20% increase in accessory

upsell.

Customer Service Star

Awarded Employee of the Month title

multiple times for outstanding customer

service and satisfaction ratings.

Team Training Success

Led a cashier training initiative that

improved transaction efficiency and

accelerated new cashier readiness by two

weeks.

Inventory Shrinkage Reduction

Contributed to a project that reduced

inventory shrinkage by identifying

discrepancies and reinforcing audit

procedures.

SKILLS

Customer Service

Transaction Processing

Cash Handling

Product Replenishment

Inventory Management

Register Operations

COURSES

Certified Customer Service Professional

Obtained customer service certification from the

Customer Service Institute of lahore.

Effective Retail Checkout Procedures

Completed a course on efficient POS

transactions and checkout optimization from

National Retail Federation.

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LANGUAGES

English

Native

Arabic

Advanced

INTERESTS

Gardening and Home Improvement

Actively involved in community gardening

projects and passionate about sustainable

home improvement practices.

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