Customer Service Health Information

ALEXANDRIA PILKINGTON

Kitchener ON l 519-***-**** l ********************@*****.*** l https://www.linkedin.com/in/alexandria-pilkington PROFILE

Motivated and customer-centric professional seeking a challenging opportunity, where customer service skills will be utilized to contribute the company’s success. Dedicated to optimizing data driven solutions that enhance patient care, maintaining security and privacy information. Apply integrated knowledge and skill in health information science, biomedical, and health science and information technology/management science to collect, store, mange and transmit patient records. Inquisitive learner, keen on leveraging technology to conduct workflow analysis implement process improvements to drive positive healthcare outcomes. CORE COMPETENCIES

• Understanding of medical terminology.

• Strong background in digital technologies and

practices (Nextgen HealthCare, Oscar EMR,

DICOM).

• Excellent communication and interpersonal skills to achieve business strategy and stakeholder

needs.

• Detailed oriented.

• Skilled in collaborating with diverse stakeholders to understand requirements and transform them

into actionable insights that drive effective

solutions.

• Proficiency in using Microsoft applications

(Word, Excel, PowerPoint).

• Engaged with staff and clients, attentively

gathering feedback to identify needs that

improve office workflow.

• Collaborated with cross-functional team of

software engineers, doctors and professors to

develop a free app.

• Organized and streamlined office operations by

implementing a new filing system by reducing

document retrieval and improving overall

efficiency.

EDUCATION

CONESTOGA COLLEGE IN CONJUCTION WITH MCMASTER UNIVERSITY, Kitchener ON Bachelor of Applied Health Information Science Aug 2023 Course Highlights: System Analysis & Design, Business Intelligence, Solving Problems in Healthcare, Health Information Management, Health Informatics, Biomedical Concepts, Database/Programming Concepts, Healthcare Governance in Canada; Healthcare Information Systems; Project Management; Information Security; Technology Planning; Data Analysis; Systems Integration; Privacy & Confidentiality; Process Improvement in Health Systems. Pre-Health Science Diploma Apr 2019

RELEVANT EXPERIENCE

STRIVE PHYSIOTHERAPY AND PERFORMANCE, Kitchener ON Administrator June 2024 – PRESENT

● Scan, copy, fax and distribute incoming mail.

● Organize and maintain files.

● First line of communication in person, direction to patient, staff and visitors.

● Medical Terminology, Electronic health records system.

● Answer phones and greet patients in a professional and empathetic manner UROSPOT, Kitchener ON

Client Care Administrator Aug 2023 – Feb 2024

● Acts as first point of contact for patients who visit the clinic.

● Scheduling appointments.

● Documents processing; faxing, mailing, scanning, reports, and data entry.

● Maintain sensitivity and confidentiality in all patient-related transaction. UNIVERSITY OF TORONTO, Toronto ON

Digital Application Prototype Developer Jun 2023 – Aug 2023

● Served in the Health Informatics department and tasked with developing, from scratch, a free app for the public called PREVENT, aimed at reducing the incidence of diabetes in Canada.

● Application comprises detailed questionnaire for users to complete to help identify their own risk of developing diabetes, the consequences, options for decreasing risk, barriers to healthy living, and provides strategies to reduce risk such as physical activity, diet, stress, and sleep management, with resources and ongoing support included.

● Technology used was Adalo; project scope/tasks included workflow analysis, interaction diagram development, entity relationship diagram development, UX design and usability testing.

● Applied change management, business analysis and project management methodologies to support transformative initiatives.

CONESTOGA COLLEGE, Kitchener ON

Implementation Assistant (Internship) Apr – May 2021

● Provided support to the PSW department with data management techniques implemented to track and better manage program supply inventory.

● Manipulated procurement data on Excel to create useful formulas, an interactive and visually appealing dashboard, and pie charts, highlighting frequently purchased items to better determine supply and demand.

● Gathered, documented, and analyzed requirements, sourced suitable solutions to help team with inventory management data, streamlining current time-consuming and inaccurate process. ALEXANDRIA PILKINGTON, 519-***-****

ADDITIONAL EXPERIENCE

CONTROL JANITORIAL, Kitchener ON

Administrative Assistant Jan 2022 – Fec 2023

● Provide support for office manager such as filling, reception duties, paperwork preparation, maintaining client records.

● Utilize CRM system to monitor transactions.

● Generate leads and add new customers into ZOHO.

● Managed incoming and outgoing mail, calls and emails, responding promptly to inquiries and routing communication to the appropriate personnel.

● Created and maintained a well-organized filling system, increasing accessibility to important documents. LA SENZA, Kitchener ON

Sales Associate Sep 2019 – Nov 2021

● Built customer connections, delivering highly satisfying customer experiences and consistently promoting brand with confidence and expertise; efforts led to accomplishing $1,000 in sales in just one evening shift.

● Promoted La Senza memberships, assisted customers in finding items, and provided recommendations on styles and sizing, demonstrating robust knowledge of product line.

● Processed customer transactions, returns and exchanges accurately and efficiently.

● Performed merchandising, replenishing product on floor, ensuring that visual displays were maintained according to planogram and standards, and adjusted pricing in line with markdowns, markups, and promotions. MOXIE’S BAR AND GRILL, Kitchener ON

Host, Server, Barback Sep 2016 – May 2019

● Operated POS system to place orders and process accurate transactions including cash, credit, debit, and gift certificates.

● Communicated clearly and frequently with back-of-house team to ensure that guests were receiving food promptly.

● Maximized revenues, upselling menu items such as appetizers, desserts, specials, adding protein to salads, and more.

● Worked multiple shifts and contributed in every way to creating a “rave-worthy” guest experience by engaging in conversation, responding to guest needs, problem-solving issues, and taking guest food preferences and allergies seriously.

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