Security Officer Customer Service
Resume:
Ck Lytle
Troy, NY *****
*******.*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer
Memorial Hermann Health System-Houston, TX
June 2015 to Present
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
• Implemented access control measures by verifying identification credentials for individuals entering restricted areas
• Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
• Participated in ongoing training programs to stay updated on security protocols and techniques
• Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios
• Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
• Coordinated with external vendors for maintenance of security equipment such as CCTV cameras
• Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts Correctional Officer
Texas Department of Criminal Justice-Houston, TX
December 2007 to June 2015
• Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
• Conducted regular inspections of cells, common areas, and perimeter to identify any potential security breaches or contraband
• Enforced rules and regulations by monitoring inmate activities, conducting searches, and responding to incidents in a calm and professional manner
• Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
• Documented all incidents, disciplinary actions, and inmate behavior accurately in written reports
• Performed pat-downs and body searches on inmates when necessary to prevent smuggling of prohibited items
• Responded promptly to emergencies such as fights or medical emergencies by following established procedures for containment and requesting backup if needed
• Collaborated with other correctional officers to develop strategies for managing difficult or disruptive inmates effectively
• Trained new correctional officers on proper procedures leading to increased efficiency within the department
• Maintained accurate records regarding inmate counts which contributed significantly towards overall facility management
• Conducted thorough investigations into incidents within the facility, gathering evidence and interviewing witnesses to ensure fair disciplinary actions
• Monitored surveillance cameras and alarms systems to detect any unauthorized activities or security breaches promptly
Detention Deputy
Grant Parish Sheriffs Office-Colfax, LA
August 2006 to November 2007
• Supervised the movement of inmates during meals, recreation time, and visitation hours to ensure compliance with facility rules and regulations
• Assisted in booking procedures including fingerprinting, photographing, and documenting personal information of new inmates
• Responded promptly to emergency situations such as fights or medical emergencies, providing first aid when necessary until medical personnel arrived
• Collaborated with other law enforcement agencies to transfer inmates between facilities or attend court hearings as required
• Maintained accurate records of inmate behavior, disciplinary actions taken, and any changes in their status or classification level
• Provided support during inmate visitations by enforcing visitation policies while ensuring a safe environment for visitors and staff members alike
• Monitored surveillance cameras throughout the facility to identify any suspicious activity or potential security breaches
• Attended court proceedings as needed to testify regarding incidents that occurred within the detention facility
• Assisted in the transportation of inmates to medical appointments, court hearings, or other off-site locations as required
• Implemented safety protocols during emergency situations such as fires, natural disasters, or riots Retail Sales Associate (part-time)
Advance Auto Parts-Pineville, LA
August 2006 to November 2007
• Developed and maintained a strong client base, resulting in repeat business and increased customer loyalty
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Assisted customers with product selection based on their specific needs and vehicle requirements
• Managed a high volume of incoming calls from customers regarding orders, returns, warranties, and technical support inquiries
• Trained new team members on product knowledge, sales techniques, and company policies/procedures
• Consistently exceeded monthly sales targets by XX% through effective customer relationship management and product knowledge
Stock Clerk
Rite Aid-Pineville, LA
September 2006 to December 2006
• Efficiently stocked shelves with inventory, ensuring products were readily available for customers
• Collaborated with team members to unload delivery trucks and organize stockroom, optimizing workflow
• Implemented a rotation system for perishable items to minimize waste and maximize freshness
• Managed backstock areas by organizing products according to category, expiration date, or other criteria
• Safely operated manual pallet jacks or powered industrial trucks when moving large quantities of merchandise
Forklift Operator
Procter & Gamble-Pineville, LA
June 2006 to November 2006
• Operated forklift to safely and efficiently move materials, products, and equipment
• Loaded and unloaded trucks, ensuring proper placement of items to prevent damage
• Maintained accurate inventory records by properly documenting incoming and outgoing shipments
• Adhered to safety protocols at all times to prevent accidents or injuries in the workplace
• Utilized handheld scanners or computer systems to track inventory movement within the warehouse
• Ensured compliance with quality control standards during loading/unloading processes
• Operated various types of forklifts, such as sit-down, stand-up, reach truck, or clamp truck based on job requirements
• Maintained cleanliness of work area by organizing supplies, removing debris, and disposing waste properly
• Collaborated with shipping department to ensure timely loading of trucks for outbound shipments
• Efficiently stacked and arranged pallets or containers in a stable manner to maximize storage space
• Operated forklift equipment in compliance with OSHA regulations and company safety policies Sales Associate (part-time)
Lowe's Home Improvement-Alexandria, LA
March 2006 to September 2006
• Demonstrated expertise in hardware products, assisting customers with product selection based on their needs and preferences
• Collaborated with team members to create attractive merchandise displays that increased product visibility and drove sales
• Maintained accurate inventory records, conducting regular stock checks to prevent out-of-stock situations
Sales Associate (part-time)
Roosters Town and Country-Alexandria, LA
January 2006 to September 2006
• Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Assembly Line Worker
McKesson-Alexandria, LA
March 2006 to August 2006
• Operated assembly line machinery and equipment to assemble products according to specifications
• Collaborated with team members to achieve daily production targets and maintain workflow efficiency
• Followed safety protocols and maintained a clean and organized work area at all times
• Assisted in inventory management by monitoring stock levels of raw materials needed for production
• Utilized hand tools, power tools, and measuring instruments as required for specific tasks
• Assembled components accurately according to blueprints or work instructions
• Maintained a high level of attention-to-detail while working at a fast pace
• Ensured compliance with all safety regulations during the assembly process
• Demonstrated proficiency in operating various types of machinery such as conveyor belts, robotic arms, etc
Sales Associate
Lytle's Frame Shop-Shreveport, LA
September 1995 to September 1998
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Sales Associate
Lowe's Home Improvement-Alexandria, LA
January 1993 to September 1995
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Cashier/Stocker
Sam's Club-Alexandria, LA
January 1992 to December 1993
• Efficiently stocked shelves with inventory, ensuring products were readily available for customers
• Collaborated with team members to unload delivery trucks and organize stockroom, optimizing workflow
• Utilized handheld scanners or other technology tools to track inventory levels and update stock records
• Followed safety protocols while handling heavy equipment and operating machinery in the stockroom area
• Managed backstock areas by organizing products according to category, expiration date, or other criteria
• Maintained cleanliness and organization of the stockroom area, ensuring a safe working environment for all employees
• Safely operated manual pallet jacks or powered industrial trucks when moving large quantities of merchandise
• Demonstrated strong attention to detail when verifying product quantities during receiving process Cashier/Stocker
KAY BEE TOYS-Alexandria, LA
June 1991 to January 1992
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Assisted in inventory management by monitoring stock levels at the checkout counter Dishwasher/Prep Cook
Tioga Manor Nursing Home-Tioga, LA
May 1990 to September 1990
• Prepared ingredients for daily menu items, ensuring accuracy and adherence to recipe specifications
• Maintained a clean and organized work area, following food safety guidelines and regulations
• Assisted in the assembly of dishes, including plating and garnishing for optimal presentation
• Operated kitchen equipment such as slicers, mixers, and blenders with precision and efficiency
• Followed portion control guidelines to minimize waste while ensuring consistent quality of food products
• Adhered to strict sanitation practices when handling food items to prevent cross-contamination Education
High school diploma
Jonesville, LA
January 1988 to May 1991
Skills
• Loss prevention
• Conflict management
• Incident management
• Customer service
• Stocking
• Security
Certifications and Licenses
Driver's License
Contact this candidate