Customer Service Project Management

Mary Howard

Biomedical Research Grant Manager Tallahassee, FL 32303 *********@*****.*** +1-850-***-****

Professional Summary

Multi-faceted, efficient, and reliable professional with 10+ years of experience and knowledge of Medicaid Program, accounting, purchasing, invoicing, analysis, research, staff training, exemplary customer service, and office management.

Knowledge in Strategic Planning, Organizing, Coordinating Work Assignments, Fraud Investigations, Report Development,

Research Management, Florida Contract Management, and Project Management. Proficient in the use of software programs:

(FACTS), Florida Medicaid Management Information System (FMMIS), FMMIS, Florida Accounting Information Resource

(FLAIR), My Florida Market Place (MFMP), Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher, Outlook).

Work Experience

Biomedical Research Grant Manager

Florida Department of Health-Tallahassee, FL February 2019 to November 2022

I was hired and in less than 5 months I got a raise and permanent position.

I am thorough at my job, I listen and I take care of the problem.

Research Assistant

State of Florida-Tallahassee, FL

July 2011 to July 2018

Senior Clerk

State of Florida-Tallahassee, FL

June 2008 to July 2011

•Handled a wide variety of special projects. Handled MFCU referrals, completed desk audits andprocessed checks through the MPI system. Processed final orders for MP. Medicaid Integrity Institute liaison for the federal government. Conducted FMMIS investigations, personnel liaison and investigated cases using FACTS.

•Knowledge of the overall Medicaid program, experience with FMMIS, Florida State Plan for Medicaid,Florida

Administrative rules, and state and federal rules regarding Medicaid, and Corrflow for public requests.

•Processed and paid all bills and charges that were incurred within the MPI system through purchases,travel, bills etc. and Compile monthly budget report for the Bureau Chief.

•Received goods, processed invoices, and approved services in My Florida Market Place (MFMP).

•Created invoices-eForm, PO based invoices, catalog and non-catalog requisitions, system searches,change orders, copied requisitions and canceled requisitions in the My Florida Market Place (MFMP).

•Skilled in the Florida Accounting Information Resource (FLAIR). Processed and approved P-card travelfor all MPI and created monthly reports.

•Managed and ensured that suspected fraudulent and abusive activities were being investigated andreferred Medicaid overpayments for recovery, and appropriate providers were subjected to administrative remedies and/ or criminal investigation. Assisted Managed Care organizations with reporting of provider oversights.

•Conducted preliminary investigations, administering the priority of investigations and making caseassignments that provide for the most efficient and effective use of time and optimum recovery of funds.

•Conducted site visits to both providers and nursing homes and recouped funds as needed back to theagency through the Targeted Case Management project.

•Managed Care admin support and oversight of the Medicaid Health Plans to include program complianceand per state and federal law.

State of Florida

Agency for Healthcare Administration-AHCA, Tallahassee, FL June 2008-July 2011

Medicaid Program Integrity-Office of Inspector General

Senior Clerk

Education

Associates of Arts in Business Management

Tallahassee Community College - Tallahassee, FL

April 2011

Bachelor of Science in Business Management

Florida A&M University - Tallahassee, FL

Skills

•Contract Management

•Training & Development

•Project Management

•Human Resources

•Office Management

•Microsoft Outlook

•Budgeting

•Research

•Strategic Planning

•Account Management

•Microsoft Publisher

•Procurement

•Case Management

•Program Management

Awards

Deans list

2010 Honor society

Publications

Eyrie magazine 2009

TCC English language Publication

Contact this candidate