It Project Systems Analyst

Swati Sinha Contract Manager

240-***-**** (C) Program Manager

Seeking a leadership role to provide guidance and layout strategies to create, implement and refine IT practices that will positively impact overall objectives and operational performance of the organization.

Summary

Ms. Sinha has over 20 years of leadership experience in Program and Project Management implementing information technology (IT) applications and conducting IT infrastructure operations maintaining large and complex systems. She has in-depth expertise in IT management and systems engineering with 20+ years of experience in planning, delivering, and managing IT services from conception, design to deployment and operational management.

She has collaborated closely with federal agencies, their business partners, and cross-functional teams to manage government contracts and programs. She has been instrumental in developing long range plans and tactical details to balance cost, schedule, and performance and converted business goals into tangible systems. She is a leader with strong technical background and possesses superb communication and negotiation skills.

Ms. Sinha is PMP, Scrum Master and ITIL certified and holds OPM Public Trust clearance.

Ms. Sinha has provided oversight in implementing cloud computing solutions (AWS and Azure), large scale data migrations and application development. She has supported health information management at Veterans Health Administration (VHA), National Institute of Health (NIH), and Center for Medicare and Medicaid (CMS). She has provided infrastructure support at the Federal Aviation Administration (FAA), Library of Congress, and NASA, and Geographic Information System at the US Census Bureau.

Clearance: Public Trust Clearance, National Agency Check with Inquiries (NACI)

Core Competency

Organizational Leadership and governance

Electronic Health Records (EHR), data migration

Cloud environments - Azure and AWS

Infrastructure, Operations and Service Desk

Development, Integration and O&M

Strong analytical, quantitative problem-solving skills

Project and Program Management,

SDLC - Waterfall and Agile methodologies

Federal Contract and Resource Management

Acquisition & Budget, Proposal Development

Process Improvement, Systems Engineering

PMBOK, CMMI, SAFe, ANSI, IEEE, ITIL

Skill Sets

Managing federal contracts on system development, operations, infrastructure, and program management.

Supervision, liaison, direction, and governance to diverse multi-disciplinary technical staff.

Program/Project Control and Reporting, Contract and Account Management; Adept in Scrum Agile iterative methodology.

Proficiency in collaboration, process management (SharePoint, Windchill).

Azure and AWS Cloud network services, web applications, data migration.

Microsoft Office suite, JIRA, SharePoint Collection, Team Foundation, ArcGIS, ServiceNow, Remedy.

Open standards of Java, J2EE, XML, and Web Services, Oracle, PL/SQL, C++

Professional Experience

Client: Federal Aviation Administration (FAA) Washington, DC PMO Project Manager, Rigil Corporation July 2021 – Present

Ms. Sinha manages end to end service delivery under the Enterprise Program Management Office, OIT, FAA. Initiatives include rollout and enhancements of Microsoft M365 products, cyber security, and infrastructure services at the enterprise level.

Manages cross-functional teams to plan and implement enterprise level system capabilities and services.

Coordinates with product owners and infrastructure teams to analyze, plan, and deploy features and services.

Some examples are: M365 message archival and retention, records management, inter-agency cross-tenant collaboration on Azure Government Cloud (GCC), cyber security initiatives using MS Defender.

Liaise with multiple teams, divisions, and third-party vendors for strategic and tactical tasks in a matrix structure.

Develops and collaborates to create project artifacts, prepares program status reports, coordinates with project managers, and ensures compliance with regulatory and administrative requirements for the FAA.

Manages and monitors risks; resolves impediments, issues, and conflicts. Review, analyze, and comment on System Engineering documents, Engineering test procedures, reports,

Client: Library of Congress Washington, DC Program Manager, Zolon Tech, Inc. September 2019 – April 2021

Ms. Sinha managed multiple task orders under an Indefinite Delivery Indefinite Quantity (IDIQ) contract supporting the US Library of Congress delivering IT execution services and managing personnel. It is comprised of 10+ Task Orders for enterprise-wide software application development, data mining and migration, DevOps engineering, and cloud migration.

Managed technical, administrative, and financial aspects of federal contracts/task orders and supervised resources.

Conducted project Intake, allocated resource (staff and budget), and monitored contract performance.

Coordinated with government managers, contracting officers (CO), contracting office representatives (COR), and product owners to meet contractual obligations. Managed program budgets and financial plans.

Recruited, on/off-boarded and managed resources, partnered closely to administer task orders, procuring resources, oversaw Integrated Master Schedule, and prepared contractor performance task order reports (CPARS).

Performed business development, assisted in proposal writing, responded to Public Work Statement (PWS), cost estimate (IGCE), and prepared contractor performance assessments.

Managed full lifecycle development (SDLC) on data migration to from home-grown application to MS Dynamics 365. Acted as Scrum Master and Product Owner.

Client: US Department of Energy Washington, DC; Germantown, MD Deputy Program Manager, ActioNet October 2018 – July 2019 (end of contract)

Ms. Sinha managed Department of Energy (DOE) Task Order for IT operations, maintenance and development supporting the Office of CIO and Energy Efficiency and Renewable Energy Program (EERE). It spanned 20+ Work Orders for IT infrastructure, server/data hosting, cyber-Security, cloud migration, web development and maintenance. Contract ended in July 2019.

Overseeing management and technical aspects of the program for a matrix of cross functional teams.

Coordinated and delivered contract deliverables to the government Task Managers and Contracting Officers.

Cross-discipline integration to meet DOE’s business needs, managed sub-contractors and vendors.

Used multiple methodologies (SDLC waterfall, Agile, DevOps), managed and monitored risks and issues.

Prepared monthly reports for 20+ work streams covering 80~ resources, balanced time and material reports, and prepared cost variances (EVM).

Reported work order status, conducted contract modifications with the COR and reported to the executives.

Client: Peraton Gov. IT Services (former Harris Corporation) Herndon, VA Senior Project Manager, Alta IT Services April – October 2018

Ms. Sinha planned and managed the program to build infrastructure and migration of all IT services and applications from Harris Corporation (parent company) to Peraton, supporting 3,500-user base and nationwide branches.

Supported building infrastructure and Azure cloud hosting environment to migrate services and applications.

Planned and conducted enterprise-wide migration of SharePoint farm of 300+ site collections.

Facilitated server (VM) migration and user accessibility for nationwide branches in a cross-functional environment.

Created work breakdown structure (WBS), managed schedule, tracked and presented status to senior executives.

Collaborated and facilitated with functional managers and SMEs to implement and conduct Operational Change Management (OCM) to communicate with 3,500+ user community.

Client: National Institute of Health, National Heart Lung Blood Institute (NHLBI), IT Application Center Bethesda, MD Project Manager, Medical Science and Computing (MSC) July 2017 – April 2018 (end of contract)

Ms. Sinha managed and supported projects for NHLBI in operations and infrastructure services following Lean-Agile framework and project management best practices. Contract was awarded to a new vendor in March 2018.

Program management for projects on system operations (Linux and Windows), enterprise applications, Cloud hosting (AWS and Azure), and virtualization solutions using tools as JIRA, SharePoint, MS Project, Innotas, and ServiceNow.

Planned Azure migration, built the migration framework from MS SQL and Linus RHEL7 servers to Azure.

Managed operational aspects of Continuous Integration/Continuous Deployment (CI/CD) of systems to automate release of software in a DevOps environment, built Azure Cloud enterprise architecture (IaaS and PaaS).

Instrumental in establishing a Project Management Office (PMO) to manage, track and monitor projects, instituted agile methodology in a complex distributed environment and managed Integrated Master Plan and Schedule. (IMS).

Managed projects to implement operational tools as Bitbucket, Chef, and SolarWinds; Prepared reports for the COR on Project status, conducted prioritization, resource allocation, monitored and controlled projects.

Facilitated project planning meetings, scrum calls, sprint reviews, arranged resources, managed risk and issues.

Client: Center for Medicare & Medicaid Services (CMS), Medicare & Medicaid Innovation (CMMI) Baltimore, MD Program Manager, Arch Systems May – July 2017

Ms. Sinha managed and coordinated across multiple models/projects to be modified to meet the requirements of CMS mandated Social Security Number Replacement Initiative (SSNRI).

Primary interface between government and the contractor serving as a liaison with the Federal client SMEs.

Conducted all aspects of program management and supervised business impact analysis of CMMI models.

Facilitated Scrum calls, reviews, retrospectives; created WBS; developed and tracked Integrated Master Schedule.

Managed resource, risk, and issues, assigned and closed action items, ensured adherence to quality standards.

Client: Federal Aviation Admin, Office of Finance and Management, Infrastructure and Operations Washington, DC Task Manager, S4 Analytics/Burgeon International November 2014 – March 2017 (end of contract)

Ms. Sinha managed an integrated team of Messaging Operations and Problem Management staff. She directly supervised and participated in the operational activities requiring for a customer base of 50,000+ FAA users performing the following:

National Help Desk Support for IBM Lotus Notes and EMS365 message engineering support Services for Tier I, II and III incident and problem management.

Overall operation and delivery of the Messaging Operations Services (MOS) servers providing 24/7 support.

Provided leadership as the primary POC of the task order and served as a liaison with the Federal government client to manage tasks, issues, and problems (response, resolve, escalate and report).

Planned, organized, and conducted on-boarding and off-boarding resources, redistributed tasks under multiple task orders and prepared contractor performance task order performance reports (CPAR).

Reported and coordinated with FAA Branch Manager, Contracting Officer on ongoing tasks, projects, and trends.

Facilitated user account management, server monitoring and maintenance, synchronization, message security, directory services, e-Discovery requests, vendor escalation etc.

Prepared contract reports, SLA reports, incident matrices, and assisted in proposal response (RFP and PWS).

Client: Veterans Health Administration (VHA) – OI&T, Product Development (PD), PMO Washington, DC Program/Project Manager/Sr. Systems Engineer (Various contractors) October 2006 – June 2014

Ms. Sinha planned, managed, and supported software development and augmentation projects to transform Electronic Health Records (EHRM) at the VHA. These projects ranged from $1M to $50M. She conducted the following functions:

Program management (PMO) direction, control and support for enhancement and development of enterprise systems, operations, and maintenance (O&M) and process improvement for health care data systems.

Instrumental in initiating the VA Project Management & Accountability System (PMAS) system.

Managed geographically dispersed teams, coordinated with business and technical stakeholders, maintained project schedules, vendors, finances, risks, and issues among cross functional teams.

Administered contract management with COs, sub-contractors, prepared technical capabilities for RFP responses.

Assisted in building enterprise architecture for ‘system of systems’ supporting Veterans Health (VHIT).

Planned and coordinated to implement Disaster Recovery System, integrated COTS and GOTS products.

Co-ordinated and developed templates for project management artifacts like Operational and Maintenance Plan (O&M), Service Level Agreements (SLA), Change Control Plans and Risk Management Plans.

Developed and implemented Risk Management and Change Control Process, created Boards at the Portfolio level to manage risks and issues at portfolio, program, and project levels.

Client: National Aeronautics and Space Administration (NASA) Washington, DC

Project Manager/Solution Lead (DKI Consulting/Cimarron) September 2004 – October 2006

Supervised a team of Solution Lead / Project Managers under the Exploration Systems Mission Directorate (ESMD) managing Software development and process improvement.

Implemented Primavera (Oracle based COTS product) for Project Scheduling and Earned Value Management.

Assisted in the acquisition process including business requirements, market research and vendor selection.

Provided program and EVM for projects ($100 million+) under Exploration Systems Research & Tech (ESR&T).

Managed and implemented a web-based application for Prometheus Programmatic Environmental Impact Statement.

Implemented a full SDLC on ESMD web pages integration: Elucidated requirements and use cases, designed system, integrated Java builds with XML scripts, managed all levels of testing, and deployed at the Marshall Space Center.

Implemented and customized Windchill, a web-based COTS product used for process and document management.

Client: Geography Division, U.S. Bureau of Census, Head Quarters Upper Marlboro, MD

Project Manager/System Analyst (KT Consulting/SAIC) June 2001 – May 2004 (end of contract)

Managed a team of programmers and testers for quality management (data verification, validation, and error correction) under Data Access and Dissemination Systems (DADS) program.

Managed a project using 40+ resources to correct anomalies of the national Master Address File.

Supervised Arc Info based COTS products using Arc Internet Map server and Oracle.

Upgraded and updated Topologically Integrated Geographic Encoding and Referencing System (TIGER) and Master Address File (MAF) systems, verified prototypes and analyzed data for TIGER accuracy, MTAIP and TIGER Web.

Team Lead for designing QA/QC process for Data Access and Dissemination System (DADS), 2000 Census.

Spearheaded and designed a reporting system on QC for MAF-TIGER Accuracy Improvement Project (MTAIP).

Coordinated development of an application (Oracle/Java) for supporting TIGER corrections.

National Association of Securities Dealers (NASD/NASDAQ) Rockville, MD

Lead Business Analyst April 1999 – May 2001

Managed a team of Business Analysts and coordinated with business customers to prepare technical requirements.

Managed system level and integration tests with the Development and Testing teams and business customers

Elucidated business rules and system requirements for financial data applications

Developed system design for Master Data Systems (MDS) and Surveillance Data Reporting (SDR)

Facilitated development of logical and physical data models for data warehousing using ERWIN and COOLGEN; conducted data verification using QDB Analyzer.

Litton/PRC Reston, VA

Systems Analyst March 1998 – April 1999

Inspected and verified software codes used by United States Postal Services (USPS).

Developed test plans, testing scenarios and test scripts.

Conducted tests to ensure compliance with Y2K date processing.

Provided extensive training for conducting Independent Verification and Validation (IV&V).

Education

Bachelor of Science, Honors in Geography, Gokhale Memorial Girls College, Calcutta, India – 1983.

Master of Science in Geography (Cartography specialization), Calcutta University, Calcutta, India – 1987.

Master of Science, Urban and Regional Planning, State University of New York at Albany, NY – 1990.

Montgomery County Community College, MD, Programming and System Analysis courses – 1997.

Information Systems Powerhouse – PL/SQL, Oracle Middleware Forms, Visual Basic, C++ - 1998.

Certifications

SAFe Agilist (Training only) – Sep 2019, Dec 2022

Certified SCRUM Master – July, 2020

ITIL Service Management Certification - June 2011

Project Management Professional (PMP) Granted -July 2010. Expiration – July 2025

Rational ClearQuest, ClearCase – 2008, 2011

Primavera Project & Cost Management - April 2006

Arc/GIS (ESRI) – July 2003

DOORS Requirements Management - April 2003

Oracle Developer, SQL Report Writer, Visual Basic Developer, 1999

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